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- Clarkston Consulting Ranks #1 for Customer Experience
- Clarkston Consulting, a leading management and technology consulting company, announced that the company ranked #1 in the Customer Experience category within the top ten global consumer products consulting firms by Consumer Goods Technology CGT Magazine's Seventh Annual Reader's Choice survey for the fourth year in a row.
- Research articles 2007-02-06
- Annual Consumer Goods Technology Magazine Reader's Choice Survey Ranks Clarkston Consulting #1 for Customer Experience
- RALEIGH-DURHAM, N.C. -- Clarkston Consulting, a leading management and technology consulting company, today announced that the company has been ranked #1 in Customer Experience within the top ten global consumer products consulting firms by Consumer Goods Technology magazine's Fifth Annual Reader's Choice survey.
- Research articles 2005-01-24
- Progressive Receives Top Honors from Keynote Systems; Progressive Ranks #1 in Keynote's Customer Experience Rankings and WebExcellence Q2 2006 Insurance Carrier Scorecard
- MAYFIELD VILLAGE, Ohio -- The Progressive Group of Insurance Companies has been named number one overall by KeynoteR Systems (Nasdaq:KEYN), The Internet Performance AuthorityR, in two comprehensive studies. The group's Web sites, which include progressive.com and progressivedirect.com, were evaluated in the Customer Experience Rankings for Auto Insurance Web Sites and...
- Research articles 2006-06-28
- Annual Consumer Goods Technology Magazine Reader's Choice Survey Again Ranks Clarkston Consulting #1 for Customer Experience
- DURHAM, N.C. -- Clarkston Consulting, a global management and technology consulting company, today announced that the company has been ranked #1 in Customer Experience within the top ten global consumer products consulting firms by Consumer Goods Technology Magazine's Sixth Annual Reader's Choice survey.
- Research articles 2006-02-09
- ATG Offers Retailers Guidance To Lower Shopping Cart Abandonment Rates; ATG Showcases Leadership in Customer Experience
- FT. LAUDERDALE, Fla. -- Although e-commerce continues to post strong sales numbers, many retailers still confront high rates of shopping cart abandonment. ATG's director of retail commerce, Scott Todaro, will hold an interactive discussion, entitled "Maximizing Online Conversions For Increased Incremental Sales," as part of the Customer Experience track at...
- Research articles 2004-08-02
- ORACLE CHINA SETS UP CUSTOMER EXPERIENCE CENTER IN BEIJING
- AsiaInfo Services 06-07-2005 Oracle China Sets up Customer Experience Center in Beijing BEIJING, Jun 07, 2005 SinoCast via COMTEX -- Oracle China has set up Oracle iLearning, a customer experience center, in Beijing. The center allows pote ...
- Research articles 2005-06-07
- Customer Information: more important than ever.
- Successful companies understand that in challenging economic times, like those we've been through this past year, identifying and retaining their most profitable customers may make the difference between continued growth or becoming another recessi Successful companies understand that in challenging economic times, like...
- Research articles 2002-02-01
- Selling The Sizzle: The Need For Customer Experience Management And Control In Consumer Electronics
- Gone are the days when "Building a better mousetrap" was enough to drive sales. In nowadays' consumer electronics marketplace, even radically innovative, clearly superior products can struggle to gain acceptance and market share. Why? Some are simply too complex for users to understand, a problem heightened by the proliferation of...
- White papers 2008-07-24
- Unlocking Customer Advocacy In Retail Banking: The Customer Focused Enterprise
- If banks are not aware of customers' attitudes toward their organizations - and the impact these perceptions have on financial performance - they may be counting on organic growth that simply will not materialize. But by identifying which customers are advocates, apathetics and antagonists, banks can more precisely target customer...
- White papers 2006-10-01
- Advocacy In The Customer Focused Enterprise: The Next Generation Of Crm Done Right
- Companies ready to move forward with improving their customer experiences have significant challenges ahead of them, but also stand to make significant gains. By employing the CRM Done Right customer experience framework to prioritize resources according to the impact of particular customer interactions, companies can build achievable operational models that...
- White papers 2006-04-01
- Opening act - Streamlining a bank's account-opening process can have a dramatic effect on customer experience and the bottom line
- Learn how IBM can help your bank make a better first impression. Manage the account opening process through improved efficiencies and integrated functionality.
- White papers 2006-11-14
- Make Customer Experience a Cornerstone of Your Revenue Strategy
- View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals ASP, share how leading companies are investing in support and services to deliver a better customer experience, which translates to customer loyalty and reoccurring revenue. Also, listen as Services Management Consultant Robert...
- Webcasts 2008-07-09
- Webcast: Optimizing Online Customer Interactions
- There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. With online revenues now over $500 million per year in North America alone, companies of all sizes are increasingly turning their attention...
- Webcasts 2008-05-29
- Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail
- Retail companies are heavily embracing technology across all aspects of their business. However, in the existing maze of technologies, finding simple solutions to enhance customer experience or to increase internal productivity can be quite challenging. Google Enterprise has developed a set of simple technologies that leading...
- Webcasts 2008-04-10
- Think Of Your Brand As A Person
- Your brand image creates expectations. It defines who you are, how you operate, and how you're different from your competitors. In essence, your brand image is a promise - a promise that must be kept. If the brand is a promise you make, then the customer experience is the fulfillment...
- White papers 2007-01-12
- Building Your Brand: 5 Steps To Building A Strong Brand & An Optimized Customer Experience
- Do you think there is a corner in the world where you can find a computer user who does not know of Microsoft? Is there anyone in the world who looks for information on the Web and has never heard of Google? These names are indelibly ingrained in our brains....
- White papers 2007-02-01
- Enhanced Customer Experiences Leverage All Senses
- This presentation explains enhanced customer experiences leverage all senses.
- Presentations 2007-04-01
- The Culture Of Superior Customer Experiences
- In the new Experience Economy, merely "Satisfied" customers are not enough to drive economic growth. Companies must create superior customer experiences in order to sufficiently differentiate themselves to drive revenue, profits, customer loyalty, and ultimately, shareholder value. This paper discusses the three powerful economic building blocks necessary to building The...
- White papers
- Shaping The Customer Experience: Key To Expanding Term Insurance Opportunities
- There is an old saying in the life insurance industry that life insurance is sold, not bought. Years ago, this was largely true; most insurance carriers built their companies on vast networks of captive brokers/agents who sold complex products on a one-on-one basis. Term insurance, however, tends to be bought,...
- White papers 2009-01-12
- Creating Profitable Customer Experiences
- It is no secret that banks have struggled in this area. Thanks in part to a legacy of expensive and underwhelming Customer Relationship Management CRM systems, cross-selling rates are often poor, customers are frequently dissatisfied, and institutions seem indistinguishable from one another. The goal is to improve the financial return...
- White papers 2004-11-17
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