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	<title><![CDATA[customer experience Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+experience.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer experience]]></description>
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	<language>en-us</language>
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		<title><![CDATA[Delivering a "Wow" Customer Experience]]></title>
		<link><![CDATA[http://www.bnet.com/2422-13731_23-367716.html]]></link>
		<description><![CDATA[In today's environment, companies can't just compete on price and product.  They must also deliver a great customer experience.  Rich Caballero, vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Tue, 01 Dec 2009 11:21:50 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/rich+caballero.html"><![CDATA[Rich Caballero]]></category>
		<category domain="http://resources.bnet.com/topic/product+management.html"><![CDATA[Product Management]]></category>
		<category domain="http://resources.bnet.com/topic/oracle.html"><![CDATA[Oracle]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management.html"><![CDATA[Customer Relationship Management]]></category>
	</item>
	<item>
		<title><![CDATA[Delivering a "Wow" Customer Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1201261]]></link>
		<description><![CDATA[In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one. ]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Tue, 01 Dec 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Transform your Multi-Channel Customer Experience:  Advantages of Customer Communications Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179933]]></link>
		<description><![CDATA[Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 06 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
	</item>
	<item>
		<title><![CDATA[How to Manage Customer Experience]]></title>
		<link><![CDATA[http://www.bnet.com/2422-13723_23-340806.html]]></link>
		<description><![CDATA[Steve Daines, vice president at RightNow, explains how the CRM provider strives to deliver superior, ongoing customer service to its clients, even after implementation.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Wed, 21 Oct 2009 09:27:20 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/video.html"><![CDATA[Video]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
	</item>
	<item>
		<title><![CDATA[Using CRM And ERP Systems To Enhance Your Predicting Capabilities To Increase Customer Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1090619]]></link>
		<description><![CDATA[The ideal situation for a retailer with hundreds of storefront locations would be to have the ability to predict how many customers would visit each store on each day. With this one piece of information as a manager you would be able to staff your resources appropriately to give the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 21 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/erp+system.html"><![CDATA[ERP System]]></category>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/erp.com.html"><![CDATA[ERP.com]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Just Foul! $1.5b Yankee Stadium's Bad Customer Experience]]></title>
		<link><![CDATA[http://blogs.bnet.com/harvard/?p=1988]]></link>
		<description><![CDATA[A billion-dollar-plus budget can get you a great building, but not a great customer experience.    New Yorkers have praised the design of the new Yankee Stadium but criticized extremely high ticket prices, poor treatment of long-time season ticket holders, shady financing using public funds, and rude employees....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 07 May 2009 07:24:17 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/sean+silverthorne.html"><![CDATA[Sean Silverthorne]]></category>
	</item>
	<item>
		<title><![CDATA[The Ultimate Question: How to Measure & Build Customer Loyalty]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=963453]]></link>
		<description><![CDATA["Companies that achieve long-term profitable growth have Net Promoter Scores NPS two times higher than the average company."  —Bain and Company    Businesses around the world are beginning to recognize the impact of customer loyalty on profitable growth. Yet, despite the central role that service and support...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 17 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/customer+loyalty.html"><![CDATA[Customer Loyalty]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Acquisition And Retention: Using Customer Experience For Competitive Advantage]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1181137]]></link>
		<description><![CDATA[Accenture High Performance Business research has shown that the ability to deliver a customer experience consistently aligned around customer needs and intentions has a significant impact on a company's ability to create customer loyalty. In turn, loyal customers have a demonstrable impact on the top line, by buying more or...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 30 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/acquisition.html"><![CDATA[Acquisition]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/competitive+advantage.html"><![CDATA[Competitive Advantage]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[Shaping The Customer Experience: Key To Expanding Term Insurance Opportunities]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=932681]]></link>
		<description><![CDATA[There is an old saying in the life insurance industry that life insurance is sold, not bought. Years ago, this was largely true; most insurance carriers built their companies on vast networks of captive brokers/agents who sold complex products on a one-on-one basis. Term insurance, however, tends to be bought,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 12 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/life+insurance.html"><![CDATA[Life Insurance]]></category>
		<category domain="http://resources.bnet.com/topic/insurance.html"><![CDATA[Insurance]]></category>
		<category domain="http://resources.bnet.com/topic/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://resources.bnet.com/topic/personal+finance.html"><![CDATA[Personal Finance]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+insurance.html"><![CDATA[Corporate Insurance]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Maintaining the Customer Experience]]></title>
		<link><![CDATA[http://www.bnet.com/2403-13237_23-261833.html]]></link>
		<description><![CDATA[Stinting on customer service is a common and sometimes costly response to tough economic times. By managing the customer experience more rigorously, companies can maintain quality while still saving money.      The challenging economy is putting consumer companies such as airlines, banks, and retailers in the...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Mon, 12 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/service+level.html"><![CDATA[Service Level]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/functions.html"><![CDATA[Functions]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/mckinsey.html"><![CDATA[McKinsey]]></category>
	</item>
	<item>
		<title><![CDATA[Defining the Great Customer Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=957853]]></link>
		<description><![CDATA[There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful. That's why it's more important than ever to fully understand the mechanics of good support.    This new Association of Support Professionals...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/citrix+systems+inc..html"><![CDATA[Citrix Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://resources.bnet.com/topic/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/scripting+languages.html"><![CDATA[Scripting Languages]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://resources.bnet.com/topic/web+development.html"><![CDATA[Web Development]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CTXS</category>
		<category domain="tickers">CTXS</category>
	</item>
	<item>
		<title><![CDATA["MarketBusters" Author: Customer Care Vital in Downturn]]></title>
		<link><![CDATA[http://blogs.bnet.com/mba/?p=199]]></link>
		<description><![CDATA[Rita Gunther McGrath has made a career out of making the most complex strategic problems sound simple. Her classic Harvard Business Review articles (co-authored with Ian MacMillan) "Discovery-Driven Planning" and "Discovering New Points of Differentiation" effectively break down the issues of the most cumbersome strategic and marketing problems into manageable...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 12 Nov 2008 09:28:58 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/corel+wordperfect.html"><![CDATA[Corel WordPerfect]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/rita+gunther+mcgrath.html"><![CDATA[Rita Gunther McGrath]]></category>
		<category domain="http://resources.bnet.com/topic/word+processors.html"><![CDATA[Word Processors]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+word.html"><![CDATA[Microsoft Word]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://resources.bnet.com/topic/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jeremy+dann.html"><![CDATA[Jeremy Dann]]></category>
		<category domain="http://resources.bnet.com/topic/corel+wordperfect.html"><![CDATA[Corel WordPerfect]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/rita+gunther+mcgrath.html"><![CDATA[Rita Gunther McGrath]]></category>
		<category domain="http://resources.bnet.com/topic/word+processors.html"><![CDATA[Word Processors]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+word.html"><![CDATA[Microsoft Word]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://resources.bnet.com/topic/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jeremy+dann.html"><![CDATA[Jeremy Dann]]></category>
	</item>
	<item>
		<title><![CDATA[Urban Outfitters Cashes in on Customer Experience]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/1000235/urban-outfitters-cashes-in-on-customer-experience/]]></link>
		<description><![CDATA[Despondent about market news and what itâ€™s doing to the consumer mood right before the holidays? Take a look at WWDâ€™s roundup of a retailer panel at last weekâ€™s RBC Capital Markets Consumer Conference. by Lisa Everitt]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 06 Oct 2008 14:53:55 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/cfo.html"><![CDATA[CFO]]></category>
		<category domain="http://resources.bnet.com/topic/ceo.html"><![CDATA[CEO]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/gender+and+diversity.html"><![CDATA[Gender And Diversity]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/lisa+everitt.html"><![CDATA[Lisa Everitt]]></category>
	</item>
	<item>
		<title><![CDATA[Outsourcing: Unlocking The Hidden Value In Customer Experience Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=941799]]></link>
		<description><![CDATA[For utility companies, achieving higher levels of customer service is an increasingly critical component of high performance. The regulatory climate acts as a natural motivator for utility companies to improve customer satisfaction for several reasons: to better manage against the risk of regulatory scrutiny or regulatory fines and penalties, increase...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 29 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/utility+company.html"><![CDATA[Utility Company]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[Selling The Sizzle: The Need For Customer Experience Management And Control In Consumer Electronics]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=932367]]></link>
		<description><![CDATA[Gone are the days when "Building a better mousetrap" was enough to drive sales. In nowadays' consumer electronics marketplace, even radically innovative, clearly superior products can struggle to gain acceptance and market share. Why? Some are simply too complex for users to understand, a problem heightened by the proliferation of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 24 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/electronics.html"><![CDATA[Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[Make Customer Experience a Cornerstone of Your Revenue Strategy]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=361654]]></link>
		<description><![CDATA[View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals ASP, share how leading companies are investing in support and services to deliver a better customer experience, which translates to customer loyalty and reoccurring revenue. Also, listen as Services Management Consultant Robert...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 09 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/citrix+systems+inc..html"><![CDATA[Citrix Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CTXS</category>
		<category domain="tickers">CTXS</category>
	</item>
	<item>
		<title><![CDATA[Webcast: Optimizing Online Customer Interactions]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=353513]]></link>
		<description><![CDATA[There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. With online revenues now over $500 million per year in North America alone, companies of all sizes are increasingly turning their attention...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Thu, 29 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://resources.bnet.com/topic/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[MASkargo Achieves High Performance Using An Integrated Information Management Platform]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=941519]]></link>
		<description><![CDATA[MASkargo is the air freight unit of national carrier Malaysia Airlines MAS and is one of the company's main profit centers. A leading global player in airfreight, MASkargo operates six dedicated Boeing 747 freighters and carries loads in the bellies of MAS passenger jets. MASkargo understood that with the level...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+management.html"><![CDATA[Information Management]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/maskargo.html"><![CDATA[MASkargo]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=350636]]></link>
		<description><![CDATA[Retail companies are heavily embracing technology across all aspects of their business.  However, in the existing maze of technologies, finding simple solutions to enhance customer experience or to increase internal productivity can be quite challenging.    Google Enterprise has developed a set of simple technologies that leading...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Thu, 10 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/google+enterprise.html"><![CDATA[Google Enterprise]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
	</item>
	<item>
		<title><![CDATA[Enhanced Customer Experiences Leverage All Senses]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=324151]]></link>
		<description><![CDATA[This presentation explains enhanced customer experiences leverage all senses. ]]></description>
		<s:doctype><![CDATA[Presentations]]></s:doctype>
		<pubDate>Sun, 01 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/slideshare.html"><![CDATA[SlideShare]]></category>
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