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- MicroStrategy and IBM Announce e-Business Alliance; Companies To Deliver Highly Personalized Customer Information Solutions
- Business Editors/High Tech Writers
- Research articles 2000-08-21
- MicroStrategy and IBM Announce e-Business Alliance; Companies To Deliver Highly Personalized Customer Information Solutions
- Business Editors/High Tech Writers
- Research articles 2000-08-21
- Marrakech Standardizes on Siebel eBusiness Applications; Global Online B2B E-Procurement Provider Deploys eBusiness Software to Manage Customer Information
- Business Editors/High-Tech Writers
- Research articles 2001-01-25
- Mellon's tech strategy and idea lab.(Janey A. Place is executive vice-president of e-commerce strategy for Mellon Financial)(Brief Article)(Interview)
- Janey A. Place is executive vice-president of e-commerce strategy for Mellon Financial. She is responsible for Mellon's eCommerce strategy, customer information management, and is co-CEO of MellonLab. Prior to her time at Mellon, Ms. Place's extensiv Janey A. Place is executive vice-president of e-commerce strategy ...
- Research articles 2000-11-01
Additional Resources
- PCS provides Internet training with Webex product.(Technology Marketplace)
- Professional Computer Systems, Co. (Denison, Iowa), a specialist in providing high tech application software, customer information and e-commerce solutions to the utility industry has been using a product called Webex to conduct training and/or semin Professional Computer Systems, Co. (Denison, Iowa), a specialist in providing...
- Research articles 2003-07-01
- PCS provides internet training with Webex product. (Technology Marketplace).
- Professional Computer Systems, Co. (Denison, Iowa), a specialist in providing high tech application software, customer information and e-commerce solutions to the utility industry has been using a product called Webex to conduct training and/or semin Professional Computer Systems, Co. (Denison, Iowa), a specialist in providing...
- Research articles 2003-07-01
- SCT Announces Expanded Implementation of SCT Banner(R) Customer Information System to Serve Larger Customer Base for Toronto Hydro.
- MALVERN, Pa., Aug 30, 2000 SCT (Nasdaq: SCTC), a leading global provider of industry-immersed e-solutions for the energy, utility and communications industries, today announced that Toronto Hydro has upgraded and expanded its implementation of the SCT BannerR Customer Information System CIS solution to...
- Research articles 2000-08-30
- Digitization and Security in Financial Services
- Digitization - in its simplest form, the process of converting information from paper to digital form - facilitates data access, compliance and analytical insight. It makes most internal processes more efficient, from audit to customer service. Indeed, digitization has transformed many traditional "brick and mortar" companies into true e-businesses. Today,...
- White papers 2005-02-14
- Department stores forge to cut costs
- Recession-hit Japanese department store operators Takashimaya and Mitsukoshi have unveiled a wide-ranging tie-up aimed at cuffing costs to survive intensified competition. Although they will continue to operate their department stores separately, the companies will integrate delivery, jointly purchase products and jointly develop customer information and e-commerce systems. The...
- Research articles 2000-03-17
- Improving the Return on Customer Events
- Staging a customer event can represent a major investment. To improve the return on investment, companies need to improve event promotion and pre-event marketing to attract more customers, as well as post-event communications to strengthen relations. What You Need to KnowIs it realistic to expect a return on...
- Articles 2007-11-05
- The Seven Habits of Customer Champions
- The Seven Habits of Customer ChampionsDevelop a Voice of the Customer StrategyAs an organization with focus on quality care for your customers, an important question to ask yourself: is there a process for hearing what the customer has to say about your organization and product. If you...
- Discussion threads 2008-04-18
- "Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience" by Yankee Group.
- M2 PRESSWIRE-20 February 2007-MindBranch: "Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience" by Yankee GroupC1994-2007 M2 COMMUNICATIONS LTD RDATE:20022007 To meet customer needs and requirements effectively, the modern contact center must provide multichannel (e.g., voice, web, chat, fax...
- Research articles 2007-02-20
- What are E-Mail Lists?
- Traditional e-mail is ideal for one-on-one interaction, e-mail lists advance the concept a step further by disseminating a single message simultaneously to a group of people. Through database integration, messages can be personalized according to each customer's demographic information and preferences. Besides being an efficient means for worldwide group communication,...
- White papers 2003-01-01
- Full-suite CRM delivers, analyzes global customer information.(Component-Based Customer Management)
- It's said that manufacturers need customer relationship management CRM in depth--i.e., a solution capable of much more than simply tracking sales contacts, calls, visits, and discussions. A number of global companies, including Emerson, say they' It's said that manufacturers need customer relationship management...
- Research articles 2004-07-01
- ATG Enhances Top Rated e-Commerce Platform to Advance ''Searchandising,'' Analytics, and Live Chat; New Features to Grow Average Order Size and Conversion Rates, Put More Information and Control in Hands of Online Merchandisers
- CAMBRIDGE, Mass. -- Art Technology Group, Inc. (NASDAQ: ARTG) whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and customer care solutions for the world's most customer-centric enterprises, today announced the availability of a compelling set of new capabilities within the ATG Commerce platform, further strengthening and...
- Research articles 2006-07-10
- Fidelity and Deposit offers E-Risk protection, mortgage lenders policy
- The Fidelity and Deposit Companies introduced two new products for the commercial insurance market. The E-Risk Protection Program offers businesses risk assessment and management services, e-risk insurance products, and alternative risk transfer programs in the form of captives and rent-a-captives. Covered risks are e-mail communication, customer access to information and...
- Research articles 2000-07-01
- From data to dollars: using guest information to do targeted e-mail marketing is a road to additional revenue for hoteliers.(technology)
- Until recently, customer relationship management CRM in the hotel industry has been all about customer satisfaction and retention. "Our focus from [our] relationship strategy has not been revenue--it's been more on taking interaction with gues Until recently, customer relationship management CRM in the hotel industry...
- Research articles 2005-10-01
- New DyStar e-commerce portal
- DyStar is continuing its focus on e-commerce. DyStar has now redesigned its website to make it more user-friendly and provide customers with an even wider range of online services and information. The new e-dyes customer portal contains all DyStar core product ranges, together with key technical data. An electronic pattern...
- Research articles 2003-07-01
- Aggregation: The Next Step In Customer Relationship Management
- To consumers, account aggregation is an easy way to consolidate information from the Internet including e-mail, frequent flier miles and financial accounts. To financial institutions, aggregation is an easy way to gather valuable data for cross-sell and up-sell opportunities. But the true value of aggregation goes well beyond convenience. Aggregation...
- White papers 2001-07-13
- Work Flow Management Systems As The Basic Technology For E-Government
- The term "Electronic government" ("E-government") refers to the use of electronic information and communications technology so as to integrate the customer into the activities of government and the public service1. As the introduction of e-government gets under way, one focus is on the optimisation of administrative processes and structures. In...
- White papers 2005-09-21
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