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- IMPRESS SOFTWARE and Aspect Communications Enable Oklahoma Gas and Electric to Improve Service With Automatic Customer Information
- Business/Technology Editors
- Research articles 2000-11-21
- Siebel InterActive Revolutionizes Customer Information Systems With Web-Based Software Agent Technology; First-ever software to integrate data from customer information systems, the Internet, and enterprise intranet data into dynamic, personalized briefin
- SAN MATEO, Calif.--BUSINESS WIRE--Sept. 17, 1997--Siebel Systems, Inc., the global leader in sales, marketing, and customer service systems, today announced Siebel InterActive, a revolutionary new product that delivers up-to-the-minute briefings on a company's accounts, prospects, competitors, and markets.
- Research articles 1997-09-17
- Suburban Propane awards Progress Software and Apprise Software million dollar contract to enhance customer information system
- BEDFORD, Mass.--BUSINESS WIRE--Nov. 26, 1996--Progress Software Corporation (NASDAQ: PRGS) today announced that Suburban Propane (NYSE: SPH), a leading, full-service propane gas supplier based in the U.S., has selected PROGRESSR Version 8.0 and AppriseTM Accounts Receivable Module a POWERED BY PROGRESSTM application to develop and deploy a flexible, scalable and easy-to-use...
- Research articles 1996-11-26
- Sage Software Case Study: LSI
- LSI's multiple databases made it difficult for sales staff to gain access to customer information and effectively communicate with prospects and clients. Sage CRM SalesLogix offered LSI a complete CRM suite supporting the company's plans for growth. LSI's multiple databases made it difficult for sales staff to gain access to...
- Case studies
- Customizing CRM to Improve Sales Performance
- Grand & Toy's products are sold primarily to businesses, which buy everything from paper clips to office furniture. Grand & Toy has long been an innovator in improving the customer experience through the application of new technology. The challenge, though, was in finding additional benefits from their software tools. Manveiler's...
- Case studies 2004-08-19
- Interagency Guidelines Establishing Standards for Safeguarding Customer Information and Rescission of Year 2000 Standards for Safety and Soundness.
- The Office of the Comptroller of the Currency, Board of Governors of the Federal Reserve System, Federal Deposit Insurance Corporation, and Office of Thrift Supervision (Collectively, the Agencies) are publishing final Guidelines establishing standards for safeguarding customer information that implement sections 501 and 505b of the Gramm- Leach-Bliley Act (the...
- White papers 2001-01-17
- Managing Customers For Value
- The energy retail business thrives on efficient customer interactions. Customers are the lifelines of the energy retail business. They want efficient service, better products, and good offers from energy retailers. In such scenario, it becomes imperative for the energy retailer to keep a track of the Customer Lifetime Value CLV...
- White papers 2004-03-11
- Sage Software Case Study: The Law Offices of Sam Maguire, Jr., P.C.
- The Law Offices of Sam Maguire, Jr., P.C. needed to increase repeat business with thousands of customers through strategically timed contact. Sage CRM SalesLogix, a customizable CRM solution that proactively monitors customer information and transactions, facilitating effective communication and helping foster profitable relationships. Nearly doubled their volume of real estate...
- Case studies
- Building Your Own
- There is only one solution when a person can't find the e-learning programmes he or she is looking for off-the-shelf: create one's own. This is exactly what the Customer Information Group CIG - Communications & Commerce of audio-visual electronics and information technology giant Sony decided to do. What existed, it...
- White papers 2004-11-01
Additional Resources
- Eagle Global Logistics standardises on salesforce.com S3; Over 825 EGL users in 300 worldwide offices use software-as-service to manage customer information and improve sales performance.
- M2 PRESSWIRE-24 September 2003-Salesforce.com: Eagle Global Logistics standardises on salesforce.com S3; Over 825 EGL users in 300 worldwide offices use software-as-service to manage customer information and improve sales performanceC1994-2003 M2 COMMUNICATIONS LTD RDATE:09242003 Eagle Global Logistics EGL has standardised its entire...
- Research articles 2003-09-24
- Peace Software and InSITE Services Team to Provide Interactive Customer Information Services to Deregulated Utilities Market
- NEW ORLEANS--BUSINESS WIRE--Nov. 2, 1998-- First Joint Customer Is Pepco Services Inc., an Affiliate of Potomac Electric Power Company, Which Will Use Peace Software and InSITE Services to Launch Interactive Customer Information Services to Pennsylvania Consumers Peace Software, a leading provider of Web-based customer information...
- Research articles 1970-01-01
- MECA Software Deploys Quintus' Customer Management Solution in Customer Support Center; Quintus' CustomerQ Helps Service Agents Respond to User Inquiries With Speed and Accuracy
- FREMONT, Calif.--BUSINESS WIRE--Sept. 16, 1998--Quintus Corporation, a provider of software and services that turn contacts into loyal customers, today announced that MECA Software, the leader in customized online banking applications, has successfully deployed and integrated Quintus' CustomerQtm, a powerful customer information management software system that instantly captures, stores and retrieves...
- Research articles 1998-09-16
- Peace Software Achieves Challenger Status for Energy Customer Information Systems
- Business Editors/High-Tech & Energy Writers MIAMI--BUSINESS WIRE--Oct. 16, 2002 Peace Software, the world's largest energy CIS Customer Information System developer, today announced that it has been ranked as a market challenger in META Group's recently released update of the METAspectrumSM for global energy customer information systems. META Group...
- Research articles 2002-10-16
- Fulcrum selected by Compaq for comprehensive customer support application; Agreement Covers Use Of Fulcrum's Information Retrieval Software For Local and Wide Area Networks, CD-ROMs
- OTTAWA--BUSINESS WIRE--Oct. 30, 1995--Fulcrum Technologies Inc. (NASDAQ: FULCF; TSE: FUL), the market leader in information-retrieval software for client/server applications, today announced that Compaq Computer Corporation (NYSE:CPQ), the world's largest supplier of personal computers, has licensed SearchServer, Fulcrum's flagship information-retrieval software, for use in a comprehensive customer support application.
- Research articles 1995-10-30
- Virgin goes for Saratoga Systems' system - Avenue 5.0 customer relationship management software
- AIRLINE INDUSTRY INFORMATION-C1997-2000 M2 COMMUNICATIONS LTD Saratoga Systems Inc has revealed that its Avenue 5.0 CRM customer relationship management software system has been selected by Virgin Atlantic Airways for its customer service and information gathering requirements. Financial terms have not been revealed. ((Comments on this...
- Research articles 2000-03-28
- US Interactive Releases e2e Hub v3.0 Internet-Centric Customer Management Infrastructure Software
- Business Editors/High-Tech Writers CUPERTINO, Calif.--BUSINESS WIRE--Nov. 16, 2000 US Interactive, Inc. (Nasdaq: USIT), an Internet solutions company, today announced the release of the upgraded version of its Internet-centric customer management software, e2e Hub v3.0. This enhanced version of the software will allow companies to integrate a broad range...
- Research articles 2000-11-16
- eGain's Suite of Customer Service and Contact Center Software Wins KMWorld's Trend-Setting Products of 2005 Award
- eGain Communications Corp. (OTC BB: EGAN), provider of top-rated customer service and contact center software* for in-house or on-demand hosted deployment, today announced that KMWorld, the leading information provider serving the Knowledge Management systems market, named eGain ServiceTM 7 to its distinguished Trend-Setting Products of the Year List for 2005....
- Research articles 2005-08-29
- Alorica Unveils Helix 2002 Customer Service Management Software Suite; Latest Version Automates Warehouse and Field Service Operations Via PDAs, Web-Enabled Cell Phones and RF Scanners
- Business Editors/High-Tech Writers Alorica Inc., a leading customer service management software and services company, today announced the release of its Helix 2002 software suite with new mobile field service and warehouse capabilities. Through its support of mobile applications, Helix 2002 simplifies organizations' field service operations and reduces errors...
- Research articles 2002-07-09
- Sage Software Case Study: Winged Victory USA
- Winged Victory needed an affordable and easy-to-use CRM solution to streamline its sales processes. Sage CRM SalesLogix integrated with Winged Victory's existing proposal generation software and its QuickBooks accounting solution, allowing sales to view complete customer information within Sage CRM SalesLogix. With Sage CRM SalesLogix, Winged Victory has been able...
- Case studies
- Sagent Delivers Customer Intelligence as eService Through Acquisition of Qualitative Marketing Software, Inc.; Acquisition Provides Real-time Customer Intelligence Over the Web
- MOUNTAIN VIEW, Calif.--BUSINESS WIRE--Dec. 13, 1999-- Sagent Technology, Inc. (Nasdaq:SGNT), a leading provider of real-time ebusiness intelligence solutions, announced today that it has acquired Qualitative Marketing Software, Inc. QMSoft, a privately held company that delivers real-time value-added customer information and Marketing eServices by hosting data on over 125 million...
- Research articles 1999-12-13
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