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	<title><![CDATA[customer information Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+information.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer information]]></description>
	<s:counts start="0" returned="20" found="76" />
	<language>en-us</language>
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		<title><![CDATA[VSC Technologies Selects IBM Information Server to Streamline Customer Information for France's Leading Online Travel Agency]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200711/ai_n21097543]]></link>
		<description><![CDATA[IBM (NYSE: IBM) announced today that VSC Technologies, the technology solution provider for Voyages-SNCF, the premiere online travel agency in France, has selected IBM Information Server to help improve the quality and standardization of their business data and provide an accurate view of customer information. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[agency]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/server.html"><![CDATA[server]]></category>
		<category domain="http://resources.bnet.com/topic/streamline.html"><![CDATA[Streamline]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
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	<item>
		<title><![CDATA[Customer Information Specialist]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=322773]]></link>
		<description><![CDATA[The Customer Information Specialist job description template includes the following job summary: To receive inquiries about the company's products, equipment, and services, and to provide verbal information, text information, or electronic mail responses to customers, prospects, and intracompany personnel. Additional information available includes essential job functions, additional responsibilities, and education...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 09 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://resources.bnet.com/topic/business+%2526+legal+reports.html"><![CDATA[Business & Legal Reports]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
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	<item>
		<title><![CDATA[CVS/pharmacy to Implement Teradata Data Warehouse Solution Improving Ability to Access Critical Vendor and Customer Information]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_July_25/ai_n27321613]]></link>
		<description><![CDATA[DAYTON, Ohio -- Teradata, a division of NCR Corporation (NYSE:NCR), announced today that CVS/pharmacy, the nation's largest retail pharmacy, intends to implement an enterprise data warehouse from Teradata.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 25 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/data+warehouse.html"><![CDATA[data warehouse]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://resources.bnet.com/topic/teradata.html"><![CDATA[Teradata]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Information is Power in the New Mobile Advertising Arena, Says Analysys]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Feb_15/ai_n27150137]]></link>
		<description><![CDATA[BARCELONA, Spain -- In order to profitably apply the new business models that are emerging to support mobile advertising, mobile operators must make intelligent use of their detailed customer information, according to Analysys, the global advisers on telecoms, IT and media (http://www.analysys.com). Customer information is the key to mobile operators...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 15 Feb 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/analysys.html"><![CDATA[Analysys]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/mobile.html"><![CDATA[mobile]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[New StreamServe Financial&#153; Solution Makes Every Dollar Count; StreamServe Account Statement Enables Firms to Enhance Revenues by Leveraging Customer Information to Provide Targeted, Personalized Offerings]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_29/ai_n26969991]]></link>
		<description><![CDATA[BURLINGTON, Mass. -- StreamServeR Inc., the global leader in Enterprise Document Presentment, today announced it has expanded the capabilities of StreamServe FinancialTM to include an account statement solution. StreamServe Account Statement stimulates revenue by generating personalized up-sell and cross-sell offerings that are in line with a customer's current profile, and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 29 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/streamserve+inc..html"><![CDATA[StreamServe Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Leading Financial Services Executives Take On the Importance of Securing Customer Information at Dow Jones Datacenter Ventures Conference]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200608/ai_n16633801]]></link>
		<description><![CDATA[Pia Jorgensen, senior vice president and chief technology officer at Washington Mutual, and Rob Reeg, chief technology officer at MasterCard, will together tackle the issues related to obtaining, storing and securing customer data at this year's Datacenter Ventures Conference, Sept. 20 and 21, at the Fairmont Hotel in San Jose. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/dow+jones+%2526+company+inc..html"><![CDATA[Dow Jones & Company Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[financial]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">DJ</category>
		<category domain="tickers">DJ</category>
	</item>
	<item>
		<title><![CDATA[Federal Court Orders New Hampshire Tax-Return Preparer to Give Customer Information to IRS]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5554/is_200603/ai_n21870754]]></link>
		<description><![CDATA[WASHINGTON, March 27 /U.S. Newswire/ -- The Justice Department announced today that a federal court in New Hampshire has ordered Mark G. Loll, who operates Tax-Tactics in Peterborough, N.H., to stop preparing frivolous income tax returns and to comply witWASHINGTON, March 27 /U.S. Newswire/ -- The Justice Department announced today...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 27 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/internal+revenue+service.html"><![CDATA[Internal Revenue Service]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[The Boston Globe and Worcester Telegram & Gazette Announce Steps to Protect Customer Information]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Feb_1/ai_n26745708]]></link>
		<description><![CDATA[BOSTON -- The Boston Globe and Worcester Telegram & Gazette, both part of the New England Media Group, today announced a variety of steps they will take to protect their customers' data following the inadvertent release of confidential credit card and bank information earlier this week.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/boston+globe.html"><![CDATA[Boston Globe]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Sprint Nextel Files New Lawsuit to Halt Fraudulent Pursuit of Confidential Customer Information; Aggressive Action Against Online Data Brokers Latest Step to Protect Customer Privacy]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Jan_30/ai_n16033170]]></link>
		<description><![CDATA[RESTON, Va. -- Continuing its fight against the sale of confidential call records and information, Sprint Nextel Corp. (NYSE: S) announced today that it has filed a lawsuit against All Star Investigations Inc. ("ASI"), a company believed to own and/or operate web sites including www.onlinePI.com, www.allstarinvestigations.com, www.detectivesusa.com, www.miamiprotection.com and www.privatedetectivesusa.com....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 30 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/sprint+nextel+corp..html"><![CDATA[Sprint Nextel Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">S</category>
		<category domain="tickers">S</category>
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	<item>
		<title><![CDATA[Building by bits unblocks ROI: gathering far-flung customer information solidifies a development model.(BEST PRACTICES and PROVEN RESULTS)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4349/is_200512/ai_n18990053]]></link>
		<description><![CDATA[Jeremy Gray, head of architecture at Prudential's IT division,  PruTech, faced the same problem that many large insurance companies  face. Prudential Financial, a company with $511 billion in assets under  management and more than 16 million customers a  Jeremy Gray, head of architecture at Prudential's IT...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Dec 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/prudential+insurance+company+of+america.html"><![CDATA[Prudential Insurance Company of America]]></category>
		<category domain="http://resources.bnet.com/topic/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PRU</category>
		<category domain="tickers">PRU</category>
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		<title><![CDATA[Acuity Brands Selects Siebel CRM OnDemand to Consolidate Customer Information; World Leader in Lighting Deploys Leading Hosted CRM Solution to Improve Sales Interactions, Customer Service, and Customer Retention]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_4/ai_n15659791]]></link>
		<description><![CDATA[SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Acuity Brands Lighting has successfully implemented the first phase of its Siebel CRM OnDemand initiative to centralize customer information and make it available across all sales, marketing, and service groups.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 04 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/acuity+corp..html"><![CDATA[Acuity Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[brand]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/hosted+crm.html"><![CDATA[hosted CRM]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[sales]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+crm+ondemand.html"><![CDATA[Siebel CRM OnDemand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Sharing CIS Risk]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=167569]]></link>
		<description><![CDATA[Utilities often choose an in-house approach when implementing Customer Information Systems CIS to manage risk, control costs, and guide conversion processes. However, contrary to these good intentions, CIS implementation continues to be one of the most financially risky activities a utility can undertake. To counter ballooning costs and meet project...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 21 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://resources.bnet.com/topic/ads+alliance+data+systems.html"><![CDATA[ADS Alliance Data Systems]]></category>
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		<title><![CDATA[ZoomInfo Partners With InsideScoop to Deliver Salesforce.com Users Customer Information on 26 Million Business People]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200509/ai_n15404716]]></link>
		<description><![CDATA[DREAMFORCE -- Zoom Information Inc. (www.zoominfo.com), the search engine that extracts and summarizes people information, is now directly integrated into InsideScoop's Salesforce.com data lifecycle management solution. Salesforce.com customers who use InsideScoop's Customer Connection to manage their customer information inside the CRM solution, can now click on the ZoomInfo tab to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 13 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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	<item>
		<title><![CDATA[FlashBay.com Selects Siebel CRM OnDemand Over Salesforce.com to Extend Its Growth in USB Flash Drive Market; FlashBay.com Implements Customer-Facing Technology to Unify Customer Information in More than Ten European Territories]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Sept_12/ai_n15381534]]></link>
		<description><![CDATA[SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that FlashBay.com is implementing Siebel CRM OnDemand to extend its growth in the European Universal Serial Bus USB flash drive market. Following a thorough analysis, FlashBay.com selected Siebel CRM OnDemand over Salesforce.com to create...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 12 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/on-demand.html"><![CDATA[on-demand]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+crm+ondemand.html"><![CDATA[Siebel CRM OnDemand]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/usb.html"><![CDATA[USB]]></category>
		<category domain="http://resources.bnet.com/topic/usb+flash+drive.html"><![CDATA[USB flash drive]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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		<title><![CDATA[Sprint Nextel Completes Merger; Existing Sprint and Nextel Customers Will Continue With Current Services and Plans; Customer Information and Contact Numbers Available at www.sprint.com]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_August_12/ai_n14892574]]></link>
		<description><![CDATA[OVERLAND PARK, Kan. & RESTON, Va. -- Sprint (NYSE:FON) and Nextel Communications Inc. (NASDAQ:NXTL) today announced that they have completed their merger transaction, forming Sprint Nextel Corporation. Sprint Nextel common stock will begin trading on the New York Stock Exchange Monday, Aug. 15, 2005, under the symbol "S."]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 12 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/merger.html"><![CDATA[merger]]></category>
		<category domain="http://resources.bnet.com/topic/nextel+communications+inc..html"><![CDATA[Nextel Communications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/sprint+communications.html"><![CDATA[Sprint Communications]]></category>
		<category domain="http://resources.bnet.com/topic/sprint+nextel+corp..html"><![CDATA[Sprint Nextel Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NXTLM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">S</category>
		<category domain="tickers">NXTLM,S</category>
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		<title><![CDATA[CSA Deploys Composite Application in Four Weeks to Gain Complete Insight Into Customer Data; Above All Software Enables CSA Sales Force to Interact in ''Real Time'' With Comprehensive Customer Information]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_July_29/ai_n14836803]]></link>
		<description><![CDATA[SAN MATEO, Calif. -- Above AllR Software, a provider of award-winning business integration software, today announced that CSA, a worldwide information company specializing in bibliographic and full-text research for the scientific community, has selected and completed its deployment of the Above All Composite Application PlatformTM. Above All helped CSA deliver...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 29 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force.html"><![CDATA[sales force]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Acxiom's Customer Information Infrastructure Receives Computerworld Honors Program 21st Century Achievement Award]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_June_8/ai_n13802615]]></link>
		<description><![CDATA[LITTLE ROCK, Ark. -- AcxiomR Corporation (NASDAQ: ACXM) announced today that it had received the prestigious 21st Century Achievement Award from the Computerworld Honors Program for its "positive contributions to the global information technology revolution."]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 08 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/acxiom+corp..html"><![CDATA[Acxiom Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/computerworld.html"><![CDATA[Computerworld]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACXM</category>
		<category domain="tickers">ACXM</category>
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	<item>
		<title><![CDATA[Preferred Credit Partners with Stonesoft for Secure, Always-on Access to Critical Customer Information]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_June_7/ai_n13800666]]></link>
		<description><![CDATA[HELSINKI, Finland & ATLANTA -- Specialized Finance Company Implements the Flexible StoneGateTM Platform to Ensure a Reliable and Secure Network]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 07 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[MindManager Accelerator for Salesforce now Sforce Certified; Mindjet technology visualizes CRM information to shorten sales cycles, increase value of existing customer information]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_May_18/ai_n13725599]]></link>
		<description><![CDATA[LARKSPUR, Calif. -- Mindjet, the leading provider of software for visualizing and managing information, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management CRM, today announced that Mindjet's MindManager Accelerator for salesforce.com has met salesforce.com's rigorous certification standards. Tightly integrated with Salesforce via the Sforce on-demand...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 18 May 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[customer information]]></category>
		<category domain="http://resources.bnet.com/topic/mindjet.html"><![CDATA[Mindjet]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[sales]]></category>
		<category domain="http://resources.bnet.com/topic/sales+cycle.html"><![CDATA[sales cycle]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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	<item>
		<title><![CDATA[Building Your Own]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=260341]]></link>
		<description><![CDATA[There is only one solution when a person can't find the e-learning programmes he or she is looking for off-the-shelf: create one's own. This is exactly what the Customer Information Group CIG - Communications & Commerce of audio-visual electronics and information technology giant Sony decided to do. What existed, it...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://resources.bnet.com/topic/reed+elsevier+inc..html"><![CDATA[Reed Elsevier Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/e-learning.html"><![CDATA[E-learning]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
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