Resources

5 Resources for

customer interaction

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BNET Resources

Building a 360-degree View of the Customer: Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...; Tags: Performance management, BNET Editorial, 360-degree, customer interaction, customer intelligence, customer service, marketing, product development, Intranet, sales, desktop, Web, Web site; Articles 2007-10-30
Make Your customer interactions More Efficient: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs, changing customer expectations and pressured by competition, small and mid-size companies are investing in key customer service building blocks...; Tags: Call centers, Customer relationship management (CRM), Product marketing, contact center, customer service, software; White papers 2005-03-04
Alcatel PIMphony Empowers: SMBs Customer Relationship Management: Customer information management solutions aim at managing customer information and reinforcing customer interactions to manage daily business more effectively. The telephone is the most used business tool for customer interactions as it provides real time and a universal communication means, the company's telephony solution is a key component to improve...; Tags: Telecom & Utilities, customer interaction, Alcatel, telephony, phone, tool; White papers 2004-09-08
Customer Support Plus customer interaction: You can't have customer service without customer interaction. It's simply not possible. In fact, resolving an issue typically requires many separate contacts with the customer. The key to great service is to make sure that issue information and customer contacts are linked closely at every level. By doing this, and...; Tags: Product marketing, Remedy Corp., revenue opportunity, customer satisfaction, best practice, customer service; White papers 2004-05-20
The Call Center Becomes a Revenue Generator: The article is a business analysis which tells how companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel. The customer interaction center forward-looking companies are envisioning is enabled by a host of new technologies. As the call center evolves into a customer...; Tags: Call centers, Customer relationship management (CRM), call-center, outsourcing, data mining, customer service, agent; White papers 2003-01-01

Additional Resources

VillageEDOCS' Tailored Business Systems Subsidiary Puts Coweta County Water & Sewerage Authority Online With Launch of New Content Management Solutions Service for Municipal Governments: Tailored Business Systems Inc. (TBS), awholly owned subsidiary of VillageEDOCS, Inc. (OTCBB: VEDO), a Solution asa Service Company, announced today that it has recently introduced itslatest service offering, Content Management Solutions (CMS) formunicipalities, and is now providing this service to the Coweta CountyWater and Sewerage Authority based in Newnan, Georgia,...; Articles 2008-05-08
TeleTech Wins CRM Excellence Award: TeleTechHoldings, Inc. (NASDAQ: TTEC), one of the largest and mostgeographically diverse global providers of business process outsourcing (BPO)solutions, today announced that its performance-based learning model hasreceived a 2008 CRM Excellence Award from Technology MarketingCorporation's (TMC) Customer Interaction Solutions magazine. CustomerInteraction Solutions has been the premier publication in...; Articles 2008-05-08
Provision Interactive Wins Default Judgments Totaling More Than $3.5 Million: Provision Interactive Technologies, Inc., asubsidiary of Provision Holding, Inc. (OTCBB: PVHO), announced today thatit has won two separate default judgments filed in the Superior Court ofCalifornia that total more than $3.5 million. In order to protect its legal rights and in the best interest of theshareholders at large, Provision filed...; Articles 2008-05-08
OpenAir Sponsors Leading On-Demand European Conference: OpenAir, the world's leading provider ofon-demand project management software, announced today its sponsorship ofDreamforce Europe 2008. The conference, being held May 7-8 at the London Barbican Centre, willbring together over 2,000 Salesforce.com users, developers, partners, andexperts to participate in hands-on training, proven best practices,networking, and keynote speeches. "Software-as-a-Service is enabling...; Articles 2008-05-07
Mad Catz to Produce Liverpool Football Club Branded Videogame Controllers and Related Accessories: SAN DIEGO -- Mad Catz Interactive, Inc. (AMEX/TSX: MCZ), a leading third-party interactive entertainment accessory provider, announced today that its Mad Catz Europe Limited subsidiary has entered into a license agreement with The Liverpool Football Club and Athletic Grounds Ltd to produce customized videogame controllers and other videogame accessories featuring...; Articles 2008-05-07
P&O Ferries selects customer insight software from Speed-Trap: CORPORATE IT UPDATE-(C)1995-2008 M2 COMMUNICATIONS LTD P&O Ferries, a UK-based European ferry operator, has selected customer insight software from Speed-Trap, an e-business technology and solutions provider, to monitor and dynamically manage the content of its website - http://www.poferries.com. According to the company, the software will use...; Articles 2008-05-07
P&O Ferries selects customer insight software from Speed-Trap: INTERNET BUSINESS NEWS-(C)1995-2008 M2 COMMUNICATIONS LTD P&O Ferries, a UK-based European ferry operator, has selected customer insight software from Speed-Trap, an e-business technology and solutions provider, to monitor and dynamically manage the content of its website - http://www.poferries.com. According to the company, the software will use...; Articles 2008-05-07
YouCastr Launches YouCastr Pro Sports Radio Station Service: First Customer - ESPN Radio Boston: BOSTON -- YouCastr, the live Internet sports broadcasting network, today launches YouCastr Pro, its interactive professional streaming service for sports radio stations. YouCastr Pro combines high-quality live audio streaming, automatic archiving, and podcast distribution with unique features including live chat, live polling, and live interaction with the broadcaster. The interactive...; Articles 2008-05-06
Autonomy etalk Receives 2008 CRM Excellence Award: Intelligent Contact Center Recognized for Helping Organizations to Improve and Enhance the Value of Their Customer Relationships CAMBRIDGE, England and DALLAS, Texas, May 6 /PRNewswire-FirstCall/ -- Autonomy Corporation plc , a global leader in infrastructure software for the enterprise, today announced that Technology Marketing Corporation (TMC)'s Customer...; Articles 2008-05-06
Web-to-Print Software OIEPrint 2.0 Beta Goes Live on TombstoneTechnologies.com: BOULDER, Colo. -- Tombstone Cards' (OTCBB: TMCI) software development division, Tombstone Technologies, today announced that a beta version of its proprietary online image editing software, OIEPrint[TM] 2.0, is available online at www.tombstonetechnologies.com. "OIEPrint brings a much needed advance in Web-to-print capability for the domestic digital printing industry, a...; Articles 2008-05-06
XyEnterprise ContentaView V3.5 Adds Significant New Features And Support for S1000D V3.0: Provides Users with Advanced Searching, Troubleshooting, Applicability Filtering, and Generic Forms Capabilities WAKEFIELD, Mass. -- XyEnterprise, a leading developer of award-winning XML content management and multi-channel delivery solutions, today announced the release of ContentaView 3.5. This latest update further positions ContentaView as a leader in the intelligent information...; Articles 2008-05-06
Endeca and Allurent Announce Reseller Deal to Accelerate the Deployment of Next Generation Online Shopping Experiences: CAMBRIDGE, Mass. -- Endeca Technologies, Inc., an information access software company, and Allurent, an innovative software company powering superior online shopping experiences, today announced a reseller partnership to accelerate the creation and delivery of rich, interactive online shopping experiences. With this partnership, Endeca will market and sell an integrated Endeca...; Articles 2008-05-06
Sosius Disrupts Web Collaboration Market with Pioneering Business Model: Innovative collaboration and business social networking provider challenges 'per user' pricing models and supports customer growth LONDON -- Sosius, the leader in unified social networking and collaboration, today announced the launch of its innovative business model, which is poised to disrupt the web collaboration market. Sosius supports customer...; Articles 2008-05-06
CPM Marketing Group Releases Enhanced Instant CRM Version: New Version Increases Efficiency and Maximizes Marketing Results MADISON, Wis. -- CPM Marketing Group, a pioneer in the development of Customer Relationship Management (CRM) solutions for healthcare organizations, announced today the release of Version 4 of its revolutionary Instant CRM[TM] (ICRM) interactive message server. ICRM is...; Articles 2008-05-06
Leading Web Development Firm Rockfish Interactive Selects Internap to Deliver High-Quality, Interactive Applications Online: -- Internap's Managed Server and Content Delivery Network (CDN) provide firm with the ability to consistently deliver a high-quality online user experience -- ATLANTA -- Internap Network Services Corporation (NASDAQ: INAP), a global provider of end-to-end Internet business solutions, announced today that Rockfish Interactive, a leading, full-service Web...; Articles 2008-05-06