Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Building a 360-degree View of the Customer
- Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...
- Articles 2007-10-30
- The Call Center Becomes a Revenue Generator
- The article is a business analysis which tells how companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel. The customer interaction center forward-looking companies are envisioning is enabled by a host of new technologies. As the call center evolves into a customer...
- White papers 2003-01-01
- Alcatel PIMphony Empowers: SMBs Customer Relationship Management
- Customer information management solutions aim at managing customer information and reinforcing customer interactions to manage daily business more effectively. The telephone is the most used business tool for customer interactions as it provides real time and a universal communication means, the company's telephony solution is a key component to improve...
- White papers 2004-09-08
- Make Your Customer Interactions More Efficient
- Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs, changing customer expectations and pressured by competition, small and mid-size companies are investing in key customer service building blocks...
- White papers 2005-03-04
- Maximize the Value of Each Customer Interaction
- In today's economy, making informed decisions is crucial. Whether your business is taking an aggressive or conservative approach to the new market environment, Oracle Business Intelligence BI for Customer Relationship Management CRM can help you analyze business opportunities and act accordingly. View this BNET Webcast featuring...
- Webcasts 2009-03-26
- Examining Social Media Strategy And Architecture
- Social Media has created a paradigm shift from a "One-tomany" broadcast model to a "Many-to-many" conversational model of customer interaction and this shift necessitates a change in how organizations interact and communicate across their value chain - employees, customers, partners and suppliers. The rapid adoption of Social Media and Social...
- White papers 2009-07-20
Additional Resources
- The Customer Interaction Model : A TQM Cornerstone for Information Management
- "Within the enterprise however, problems and issues arise as a result of this interaction, or lack of interaction with the customer in the identification and analysis of product characteristics. Tools and methodologies have been identified that deal with some of these issues. These include Software Quality Assurance, Quality Function Deployment,...
- White papers 2003-01-01
- Verint introduces Customer Interaction Analytics - A new enterprise offering that transforms customer relationships through actionable intelligence; New platform-agnostic solution combines sophisticated speech analytics with proven interaction intelligenc
- M2 PRESSWIRE-3 October 2006-Verint Systems: Verint introduces Customer Interaction Analytics - A new enterprise offering that transforms customer relationships through actionable intelligence; New platform-agnostic solution combines sophisticated speech analytics with proven interaction intelligence methodologyC1994-2006 M2 COMMUNICATIONS LTD RDATE:03102006 Weybridge,...
- Research articles 2006-10-03
- APAC Customer Services, Inc. Receives Customer Interaction Solutions® Magazine's 2005 CRM Excellence Award
- DEERFIELD, Ill. -- APAC Customer Services, Inc, (Nasdaq:APAC), a leading provider of customer interaction solutions, announced today that Technology Marketing Corporation (TMCR)'s Customer Interaction SolutionsR magazine (www.cismag.com) has named APAC Customer Services, Inc. as a recipient of its CRM Excellence Award for 2005.
- Research articles 2005-09-08
- Vantive Announces Web Strategy and Products; VanWeb Offers Universal Customer Interaction on the Web
- Corporation (NASDAQ:VNTV), the leading provider of client/server customer interaction software, today unveiled its technology solution and strategy to enable customer information management on the World Wide Web. In a move that marks a first for customer interaction application providers, Vantive's new VanWeb product offering enables universal access to information...
- Research articles 1995-10-16
- Onyx Software Receives Customer Interaction Solutions® Magazine's ``CRM Excellence'' Award for 2005; Onyx Singled Out For Helping Clients Improve CRM
- BELLEVUE, Wash. -- Onyx Software (Nasdaq:ONXS) announced today that Technology Marketing Corporation (TMCR)'s Customer Interaction SolutionsR magazine (www.cismag.com) has named Onyx as a recipient of a CRM Excellence Award for 2005. Customer Interaction SolutionsR has been the premier publication in the CRM, call center and teleservices industries since 1982. Onyx...
- Research articles 2005-07-13
- ClientLogic Receives Customer Interaction Solutions® Magazine's CRM Excellence Award; Global Customer Care Provider Wins Top Honors for Sixth Consecutive Year
- NASHVILLE, Tenn. -- ClientLogic, a leading international business process outsourcing provider, today announced that Technology Marketing Corporation'sRTMC Customer Interaction Solutions magazine (www.cismag.com) has named ClientLogic as a recipient of a CRM Excellence Award for the sixth consecutive year. Customer Interaction Solutions has been the premier publication in the CRM, call...
- Research articles 2006-05-30
- ClientLogic Receives Customer Interaction Solutions Magazine's 2005 ''CRM Excellence'' Award; Global Customer Care Provider Wins Top Honors for Fifth Consecutive Year
- NASHVILLE, Tenn. -- ClientLogic, a leading global business process outsourcer, announced today that it has received the 2005 "CRM Excellence Award" from Technology Marketing Corporation (TMCR)'s Customer Interaction SolutionsR magazine. Customer Interaction SolutionsR (www.cismag.com) has been one of the premier publications in the CRM, call center and teleservices industries since...
- Research articles 2005-06-14
- Avaya Launches Customer Interaction Express
- Avaya Inc. recently announced the launch for its customers in the Middle East and North Africa region of Customer Interaction Express, a new, full-featured contact center software suite built expressly for midmarket enterprises. Avaya Customer Interaction Express 1.0 was designed to handle all incoming and outgoing customer transactions across multiple...
- Research articles 2007-05-01
- Intervoice Receives Customer Interaction Solutions Magazine's ''CRM Excellence'' Award for 2006; PersonalizeIT Singled Out for Helping Clients Improve CRM
- DALLAS -- Intervoice, Inc. (Nasdaq:INTV), a world leader in converged voice and information solutions, announced today that Technology Marketing Corp. (TMCR)'s Customer Interaction SolutionsR magazine (www.cismag.com) has named its PersonalizeIT solution a recipient of a CRM Excellence Award for 2006. Customer Interaction SolutionsR has been the premier publication in the...
- Research articles 2006-07-27
- Verint Introduces Customer Interaction Analytics - A New Enterprise Offering That Transforms Customer Relationships Through Actionable Intelligence
- MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ: VRNT): New Platform-Agnostic Solution Combines Sophisticated Speech Analytics with Proven Interaction Intelligence Methodology Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced the introduction of Customer Interaction Analytics CI Analytics, an...
- Research articles 2006-09-11
- ATEC Group Announces Opening of New Customer Interaction Center "CIC"
- Business Editors COMMACK, N.Y.--BUSINESS WIRE--Oct. 16, 2001 ATEC Group, Inc. (AMEX: TEC), a leading system integrator and provider of single-source solution for technology and services, today announced the opening of our new state of the art Customer Interaction Center "CIC" located in India. Our new state of...
- Research articles 2001-10-16
- Establishing a Customer Interaction Center
- Establishing a Customer Interaction CenterEstablishing a customer interaction centerThe article is very well structured. The point I like the most is that the article tells the readers to focus on the convenience of the customers rather than the technology. The technology can be the most primitive, but it can prove...
- Discussion threads 2007-03-20
- VoIP, Inc. Receives Customer Interaction Solutions Magazine's IP Contact Center Technology Pioneer Award
- FORT LAUDERDALE, Fla. -- VoIP Inc. (OTCBB:VOII) announced today that Technology Marketing Corporation's (TMCR) Customer Interaction SolutionsR magazine (www.cismag.com) has named the Company as a recipient of a 2005 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since...
- Research articles 2005-03-01
- Toshiba Receives Customer Interaction Solutions Magazine's IP Contact Center Technology Pioneer Award
- IRVINE, Calif. -- Toshiba America Information Systems Inc., Digital Solutions Division TAIS DSD announced today that Technology Marketing Corp.'s (TMCR) Customer Interaction SolutionsR magazine (www.cismag.com) has named it as a recipient of a 2005 IP Contact Center Technology Pioneer Award for its StrataR CIXTM pure IP business communications system. Customer...
- Research articles 2005-03-31
- << Previous
- page 1 of 1
- Next >>
