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	<title><![CDATA[customer interaction Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+interaction.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer interaction]]></description>
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		<title><![CDATA[Examining Social Media Strategy And Architecture]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1106309]]></link>
		<description><![CDATA[Social Media has created a paradigm shift from a "One-tomany" broadcast model to a "Many-to-many" conversational model of customer interaction and this shift necessitates a change in how organizations interact and communicate across their value chain - employees, customers, partners and suppliers. The rapid adoption of Social Media and Social...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 20 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction.html"><![CDATA[Customer Interaction]]></category>
	</item>
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		<title><![CDATA[Maximize the Value of Each Customer Interaction]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=947469]]></link>
		<description><![CDATA[In today's economy, making informed decisions is crucial.  Whether your business is taking an aggressive or conservative approach to the new market environment, Oracle Business Intelligence BI for Customer Relationship Management CRM can help you analyze business opportunities and act accordingly.    View this BNET Webcast featuring...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Thu, 26 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction.html"><![CDATA[Customer Interaction]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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		<title><![CDATA[Building a 360-degree View of the Customer]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13237_23-95565.html]]></link>
		<description><![CDATA[Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 30 Oct 2007 13:54:50 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance management]]></category>
		<category domain="http://resources.bnet.com/topic/bnet+editorial.html"><![CDATA[BNET Editorial]]></category>
		<category domain="http://resources.bnet.com/topic/360-degree.html"><![CDATA[360-degree]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction.html"><![CDATA[customer interaction]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[marketing]]></category>
		<category domain="http://resources.bnet.com/topic/product+development.html"><![CDATA[product development]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[sales]]></category>
		<category domain="http://resources.bnet.com/topic/intranet.html"><![CDATA[Intranet]]></category>
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		<title><![CDATA[Make Your Customer Interactions More Efficient]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=254800]]></link>
		<description><![CDATA[Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs, changing customer expectations and pressured by competition, small and mid-size companies are investing in key customer service building blocks...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 04 Mar 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction.html"><![CDATA[Customer Interaction]]></category>
		<category domain="http://resources.bnet.com/topic/zeacom.html"><![CDATA[ZEACOM]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	<item>
		<title><![CDATA[Alcatel PIMphony Empowers: SMBs Customer Relationship Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=116666]]></link>
		<description><![CDATA[Customer information management solutions aim at managing customer information and reinforcing customer interactions to manage daily business more effectively. The telephone is the most used business tool for customer interactions as it provides real time and a universal communication means, the company's telephony solution is a key component to improve...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 08 Sep 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction.html"><![CDATA[Customer Interaction]]></category>
		<category domain="http://resources.bnet.com/topic/alcatel.html"><![CDATA[Alcatel]]></category>
		<category domain="http://resources.bnet.com/topic/alcatel+pimphony.html"><![CDATA[Alcatel PIMphony]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ALA</category>
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		<title><![CDATA[The Call Center Becomes a Revenue Generator]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=58723]]></link>
		<description><![CDATA[The article is a business analysis which tells how companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel. The customer interaction center forward-looking companies are envisioning is enabled by a host of new technologies. As the call center evolves into a customer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction.html"><![CDATA[Customer Interaction]]></category>
		<category domain="http://resources.bnet.com/topic/spherion+pacific+enterprises.html"><![CDATA[Spherion Pacific Enterprises]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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