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- Putting the Service-Profit Chain to Work
- What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect customer satisfaction--what the authors call the...
- Articles 2008-07-18
- Improving Customer Loyalty
- Retaining customer loyalty is vital to the long-term success and profitability of your business. With industry consolidation, increasing competition, and changes in the marketplace, you need to work harder than ever to maintain a strong customer base. Improving customer loyalty is an essential element in customer retention. What You...
- Articles 2007-10-10
- Customer Loyalty is Underwater
- CRM was not likely to create its promised unbreakable, deep customer relationships, no matter how technologically advanced the software. In essence, CRM customers require a radically new mind set, rather than just new software. The real problems with CRM lie deep below the technology glitches. E-tailers may not only have...
- White papers 2000-07-11
- On Building Relationship with Customers
- This webcast talks about how to train salespeople to put their best foot forward, how important it is for salespeople to develop a relationship with customers. Personal trait must be considered in the process of selling. Creating the personal traits or relationships between the salesman and the customers creates the...
- Webcasts 2003-03-04
- Loyalty and Competitive Advantage: Breakthrough Work in the Area of Customer Loyalty
- Customer loyalty has become an even more strategic imperative for firms. As the economy shifts and revenues begin to decline, customer retention is an absolute imperative for companies. Customer acquisition is expensive. Declining revenues almost always translate into shrinking budgets and companies are not in the position to mount sizeable...
- White papers 2005-05-18
- Individualized Marketing Strengthens Customer Loyalty and Increases Sales Potential
- According to a study by Mercer International Management Consultants, the automotive industry lags behind other industries when it comes to customer loyalty. Improved customer loyalty could help car makers to increase sales in their dealerships and in branded accessories business. Saab is well known as a car maker with innovative...
- White papers 2003-02-01
- Ten Suggestions to Build Customer Loyalty
- The key to a successful business is maintaining a steady customer base. After all, successful businesses typically see 80 percent of their business coming from 20 percent of their customers. Too many businesses neglect this loyal customer base and chase new customers instead. Since it costs significantly more money to...
- White papers
- The Ultimate Question: How to Measure & Build Customer Loyalty
- "Companies that achieve long-term profitable growth have Net Promoter Scores NPS two times higher than the average company." —Bain and Company Businesses around the world are beginning to recognize the impact of customer loyalty on profitable growth. Yet, despite the central role that service and support...
- Webcasts 2009-04-17
- Franklin Covey Co. F2Q09 (Qtr End 2/28/09) Earnings Call Transcript
- Question-and-Answer Session Operator Thank you very much sir. Operator Instructions Your first question comes from Hamed Khorsand. Hamed Khorsand Hi. Just a couple questions here. One is that where are you seeing the strength coming from your bookings that you’re seeing the month over month increases? Robert A....
- Earnings calls 2009-04-09
Additional Resources
- Reportlinker Adds Mobile Customer Acquisition & Retention
- NEW YORK -- Reportlinker.com announces that a new market research report is available in its catalogue. Reportlinker Adds Mobile Customer Acquisition & Retention http://www.reportlinker.com/p0128082/Reportlinker-Adds-Mobile-Customer-Acquisition--Retention.html This ...
- Articles 2009-06-24
- ICMI's ACCE 2009 Conference & Expo to Gather the Largest North American Audience of Contact Center Professionals
- Event to be held in Las Vegas October 5-9 PRINCETON, N.J., June 23 /PRNewswire/ -- The International Customer Management Institute ICMI will present the sixth Annual Call Center Exhibition ACCE Conference & Expo at the Mandalay Bay in Las Vegas on October 5-9, 2009. The event aims...
- Articles 2009-06-23
- Deer Consumer Products, Inc. Supplies $1 Million Products to China Mobile Customer Reward Program
- NEW YORK, June 23 /PRNewswire-FirstCall/ -- Deer Consumer Products, Inc. (BULLETIN BOARD: DCPD) (Website: http://www.deerinc.com/), one of the world's largest manufacturers of home and kitchen electronics targeting both international and the Chinese domestic markets, today announced that the Company has received an initial $1 million order to...
- Articles 2009-06-23
- Everything Channel Names the CRN Emerging Technology Vendors, Highlights Vendors Delivering Innovative Technologies to Solution Providers
- FRAMINGHAM, Mass., June 22 /PRNewswire/ -- Everything Channel, a division of United Business Media, today announced the CRN Emerging Technology Vendors list showcasing technology vendors that are delivering high margins for Solution Providers with innovative and easy-to-use technologies. (Photo: http://www.newscom.com/cgi-bin/prnh/20090622/NY35240LOGO ) "Solution Providers seek out...
- Articles 2009-06-22
- Carlson Relationship Builder Study Reveals How to Connect With Wireless Customers
- Research report points to stronger relationships as a key MINNEAPOLIS, June 22 /PRNewswire/ -- Carlson Marketing, the largest independent marketing services company in the U.S. and a recognized world leader in building loyalty, recently partnered with Peppers & Rogers Group, one of the world's leading authorities in...
- Articles 2009-06-22
- Brazil's TAM launches new customer loyalty programme Multiplus Fidelidade
- AIRLINE INDUSTRY INFORMATION-C1997-2009 M2 COMMUNICATIONS Brazilian airline TAM (NYSE:TAM) (Bovespa:TAMM4) on Thursday announced the launch of Multiplus Fidelidade, its new business unit which is based on the concept of networks of customer loyalty programmes. Multiplus Fidelidade will allow customers to accumulate points from a range of...
- Articles 2009-06-19
- VIPGift Receives PCI Level One Certification
- CHATTANOOGA, Tenn. -- VIPGift announced today it has received Level One PCI DSS Payment Card Industry Data Security Standard certification for its loyalty and incentive programs and payment...
- Articles 2009-06-19
- TAM Launches Multiplus Fidelidade and Expands the Concept of Customer Loyalty
- Customers can accumulate and exchange points for products or services of different companies, from airline tickets to everyday purchases in supermarkets, drugstores and gas stations, among others SAO PAULO, June 18 /PRNewswire-FirstCall/ -- TAM presents today Multiplus Fidelidade, its new business unit based on the concept...
- Articles 2009-06-18
- TAM Launches Multiplus Fidelidade and Expands the Concept of Customer Loyalty.
- SAO PAULO, June 18 /PRNewswire/ -- - Customers can accumulate and exchange points for products or services of different companies, from airline tickets to everyday purchases in supermarkets, drugstores and gas stations, among others TAM (NYSE: TAM and Bovespa: TAMM4)...
- Articles 2009-06-18
- BNS Showcases Revenue-generating Interactive Shopping Application for IPTV Operators at CommunicAsia2009
- CommunicAsia, Singapore, June 18, 2009 - ACN Newswire - BNS, Asia's leading IPTV technology and content solutions provider, has launched BNS Touch, an innovative multimedia solution designed to open new revenue streams and enhance customer loyalty for IPTV and hospitality operators. The company is showcasing the new solution...
- Articles 2009-06-17
- Pacific Poker Launch Rewards Program
- GIBRALTAR, June 16 /PRNewswire/ -- 888.com have announced the launch of their eagerly anticipated Pacific Poker Rewards Program, an industry ground breaking loyalty scheme which ultimately earns 888.com online poker players substantial cash backs every single time they play a hand at multi award winning Pacific Poker. ...
- Articles 2009-06-16
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