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- Fast Company Customers First Award Winners Form Discussion Panel at the North American Conference on Customer Management; Tips for Achieving Excellence from Award Winners
- NEW YORK -- Moderated by Jena McGregor, an interactive and live exclusive discussion with the recipients of Fast Company magazine's "Customers First Awards" will take place on Day One of the North American Conference on Customer Management (NACCM - www.iirusa.com/ecsw-46).
- Research articles 2005-09-21
- Chordiant Software and Kainos Target Global 1000 Companies With Process-Based Customer Management Solutions
- Business Editors/High-Tech Writers
- Research articles 2002-11-21
- CHARTER Software Solution Supports Staples' Customer Management Strategy
- Business/Technology Editors
- Research articles 2000-10-23
- New customer management and billing software solution from Portal Software
- Worldwide Computer Products News-15 October 2001-New customer management and billing software solution from Portal Software C1995-2001 M2 COMMUNICATIONS LTD http://www.m2.com
- Research articles 2001-10-15
- ASP-One EUROPE Signs Portal Software for ASP Customer Management and Billing
- Business Editors/High-Tech Writers
- Research articles 2000-09-25
- Exchange Applications and HNC Software Establish Alliance to Provide Customer Management Solutions
- SAN DIEGO--BUSINESS WIRE--June 7, 1999--
- Research articles 1999-06-07
- ONYX EnCompass — A New Client/Server Solution for Total Customer Management across the Enterprise
- ISSAQUAH, Wash.--BUSINESS WIRE--Dec. 8, 1994--ONYX Software Corp. today announced the availability of their integrated, client/server Customer Management application, ONYX EnCompass.
- Research articles 1994-12-08
- USCS Extends Customer Management and Billing System Contract With MediaOne; Agreement Encompasses Additional Products and Services
- RANCHO CORDOVA, Calif.--BUSINESS WIRE--Aug. 11, 1998--USCS International Inc. (NASDAQ:USCS) today announced that its CableData Inc. subsidiary has secured an extension of its customer management and billing contract with MediaOneR (NYSE:UMG), the nation's third-largest multiple system operator.
- Research articles 1998-08-11
- Pak Telecom picks ADC billing solution.
- MINNEAPOLIS--Pak Telecom Mobile Limited Ufone, a GSM provider in Pakistan, chose network equipment and software provider ADC's Singl.eView program to cover billing and customer management. Singl.eView is a component of the Singularit.e suite MINNEAPOLIS--Pak Telecom Mobile Limited Ufone, a...
- Research articles 2000-11-06
- Catching up with customers: latest customer management solutions revitalize battered market sector.(Customer management)
- Gartner and AMR Research--two leading analyst groups covering business applications in manufacturing and supply chain--both predict growth in the customer relationship management CRM applications space in coming years. AMR says CRM will grow even Gartner and AMR Research--two leading analyst groups covering business...
- Research articles 2004-07-01
- The Strategic Agenda For Consumer Products Customer Management
- Trade relationships are tremendously complex. They are characterized by shifting customer needs and growing polarization in the retail market, requiring greater agility and responsiveness on the part of consumer products companies. What new capabilities will retail customers demand of their suppliers? How will the dynamics of customer management need to...
- White papers 2004-12-01
- Project Manager
- The Project Manager job description template includes the following job summary: Independently performs project management responsibilities for information systems development and support efforts. Focus is on projects of extremely high risk, complexity and visibility and includes resource allocation, all phases of a development life cycle, i.e., feasibility study, requirements, analysis,...
- Tools & templates 2008-11-01
- Architecting Customer Experience for Relevance, Timeliness and Significance
- The technology-enabled practice of one-to-one marketing has evolved from theoretical discussions about how firms might achieve more targeted communications to present-day practices with brand-driven marketing instituted in customer management. Companies that lead the pack in customer management are transforming processes swiftly and investing in sophisticated technologies to implement new strategies...
- White papers 2006-03-21
- Mastering The Marketing, Sales And Service & Support Cycles For Small To Mid-Sized Businesses
- FrontRange Solutions has developed the ideal customer management solution by merging its two award-winning technologies: GoldMine Sales & Marketing software and HEAT Service & Support software to create GoldMine FrontOffice. Because customer relationships extend beyond a given sales transaction, customer management must go beyond simple contact management and sales force...
- White papers 2002-03-01
- Iceland Telecom Selects Portal's Infranet for New Customer Management and Billing Systems for Wireless Internet Services
- Síminn is progressive and creative, offering services with an emphasis on speed, convenience and security. The company's management wanted integrated and adaptive systems. These would form the cornerstone of Síminn's strategy to quickly launch new, innovative services. It was imperative that developed systems were easy to use and maintain -...
- Case studies
- Driving Value From Outsourced Customer Management
- Business Process Outsourcing BPO is not new in customer care. For many years, organizations have contracted out highly structured operations, such as call centers that are characterized by high staff turnover and high-touch people-intensive processes. Outsourcing such operations helped these organizations to cope more effectively with fluctuating capacity demands, to...
- White papers 2003-10-13
Additional Resources
- Convergys Corporation revenues up 13 percent on strong growth in customer management group in the fourth quarter; The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its
- M2 PRESSWIRE-19 January 2005-CONVERGYS CORPORATION: Convergys Corporation revenues up 13 percent on strong growth in customer management group in the fourth quarter; The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its Infinys technology...
- Research articles 2005-01-19
- Convergys Corporation revenues up 13 percent on strong growth in Customer Management Group in the fourth quarter: The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its
- M2 PRESSWIRE-19 January 2005-CONVERGYS: Convergys Corporation revenues up 13 percent on strong growth in Customer Management Group in the fourth quarter: The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its Infinys technology with...
- Research articles 2005-01-19
- Rapp Collins Worldwide and the Customer Management Group Form Strategic Alliance
- NEW YORK and BOSTON--BUSINESS WIRE--June 17, 1998-- Agreement Joins the World's Leading Direct Marketing Agency and the Pioneers in Customer Profitability Management Rapp Collins Worldwide, the world's largest direct response and database management agency and part of the Omnicom Group, Inc., today announced it has entered into an alliance...
- Research articles 1998-06-17
- ONYX Software announces general availability of ONYX Customer Center-Unplugged 3.0; Total Customer Management functionality now available for field personnel
- BELLEVUE, Wash.--BUSINESS WIRE--Sept. 10, 1996--ONYX Software Corporation, innovator and market leader of client/server software for Total Customer ManagementTM, today announced the general availability of its revolutionary new product for remote customer management -- ONYX Customer Center-Unplugged 3.0.
- Research articles 1996-09-10
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