Resources

16 Resources for

customer management

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Fast Company Customers First Award Winners Form Discussion Panel at the North American Conference on Customer Management; Tips for Achieving Excellence from Award Winners
NEW YORK -- Moderated by Jena McGregor, an interactive and live exclusive discussion with the recipients of Fast Company magazine's "Customers First Awards" will take place on Day One of the North American Conference on Customer Management (NACCM - www.iirusa.com/ecsw-46).
Tags: Customer Management
Research articles 2005-09-21
Chordiant Software and Kainos Target Global 1000 Companies With Process-Based Customer Management Solutions
Business Editors/High-Tech Writers
Tags: customer management
Research articles 2002-11-21
CHARTER Software Solution Supports Staples' Customer Management Strategy
Business/Technology Editors
Tags: customer management, software, Software Solution, Staples Inc., strategy
Research articles 2000-10-23
New customer management and billing software solution from Portal Software
Worldwide Computer Products News-15 October 2001-New customer management and billing software solution from Portal Software C1995-2001 M2 COMMUNICATIONS LTD http://www.m2.com
Tags: customer management
Research articles 2001-10-15
ASP-One EUROPE Signs Portal Software for ASP Customer Management and Billing
Business Editors/High-Tech Writers
Tags: billing, customer management, Microsoft ASP
Research articles 2000-09-25
Exchange Applications and HNC Software Establish Alliance to Provide Customer Management Solutions
SAN DIEGO--BUSINESS WIRE--June 7, 1999--
Tags: alliance, customer management
Research articles 1999-06-07
ONYX EnCompass — A New Client/Server Solution for Total Customer Management across the Enterprise
ISSAQUAH, Wash.--BUSINESS WIRE--Dec. 8, 1994--ONYX Software Corp. today announced the availability of their integrated, client/server Customer Management application, ONYX EnCompass.
Tags: client-server, Customer Management, Onyx Software
Research articles 1994-12-08
USCS Extends Customer Management and Billing System Contract With MediaOne; Agreement Encompasses Additional Products and Services
RANCHO CORDOVA, Calif.--BUSINESS WIRE--Aug. 11, 1998--USCS International Inc. (NASDAQ:USCS) today announced that its CableData Inc. subsidiary has secured an extension of its customer management and billing contract with MediaOneR (NYSE:UMG), the nation's third-largest multiple system operator.
Tags: agreement, billing, billing system, customer management
Research articles 1998-08-11
Pak Telecom picks ADC billing solution.
MINNEAPOLIS--Pak Telecom Mobile Limited Ufone, a GSM provider in Pakistan, chose network equipment and software provider ADC's Singl.eView program to cover billing and customer management. Singl.eView is a component of the Singularit.e suite MINNEAPOLIS--Pak Telecom Mobile Limited Ufone, a...
Tags: ADC Telecommunications Inc., billing, customer management
Research articles 2000-11-06
Catching up with customers: latest customer management solutions revitalize battered market sector.(Customer management)
Gartner and AMR Research--two leading analyst groups covering business applications in manufacturing and supply chain--both predict growth in the customer relationship management CRM applications space in coming years. AMR says CRM will grow even Gartner and AMR Research--two leading analyst groups covering business...
Tags: CRM, Customer Management, manufacturing, sales, Siebel Systems Inc.
Research articles 2004-07-01
The Strategic Agenda For Consumer Products Customer Management
Trade relationships are tremendously complex. They are characterized by shifting customer needs and growing polarization in the retail market, requiring greater agility and responsiveness on the part of consumer products companies. What new capabilities will retail customers demand of their suppliers? How will the dynamics of customer management need to...
Tags: Consumer Products Company, Customer Management, Channel Management, Branding, Marketing
White papers 2004-12-01
Project Manager
The Project Manager job description template includes the following job summary: Independently performs project management responsibilities for information systems development and support efforts. Focus is on projects of extremely high risk, complexity and visibility and includes resource allocation, all phases of a development life cycle, i.e., feasibility study, requirements, analysis,...
Tags: Job, Project Manager, Customer Management, Business & Legal Reports, Recruitment & Selection, Project Management, Tools & Techniques, Strategy, Human Resources, Workforce Management, It Operations, It service Management, Management
Tools & templates 2008-11-01
Architecting Customer Experience for Relevance, Timeliness and Significance
The technology-enabled practice of one-to-one marketing has evolved from theoretical discussions about how firms might achieve more targeted communications to present-day practices with brand-driven marketing instituted in customer management. Companies that lead the pack in customer management are transforming processes swiftly and investing in sophisticated technologies to implement new strategies...
Tags: NCR Corp., Customer Experience, Customer Management, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Marketing Research, Enterprise Software, Marketing, Software
White papers 2006-03-21
Mastering The Marketing, Sales And Service & Support Cycles For Small To Mid-Sized Businesses
FrontRange Solutions has developed the ideal customer management solution by merging its two award-winning technologies: GoldMine Sales & Marketing software and HEAT Service & Support software to create GoldMine FrontOffice. Because customer relationships extend beyond a given sales transaction, customer management must go beyond simple contact management and sales force...
Tags: Marketing, FrontRange Solutions Inc., GoldMine, Customer Management, Small And Medium Business, Sales Strategy, Sales Force Management, Sales
White papers 2002-03-01
Iceland Telecom Selects Portal's Infranet for New Customer Management and Billing Systems for Wireless Internet Services
Síminn is progressive and creative, offering services with an emphasis on speed, convenience and security. The company's management wanted integrated and adaptive systems. These would form the cornerstone of Síminn's strategy to quickly launch new, innovative services. It was imperative that developed systems were easy to use and maintain -...
Tags: Billing, Capgemini, Wireless Internet, Billing System, Customer Management, Wireless, Iceland Telecom, Síminn, Portals, Sales Channel, Customer Relationship Management (CRM), Web Technology, Internet, Sales, Enterprise Software, Software
Case studies
Driving Value From Outsourced Customer Management
Business Process Outsourcing BPO is not new in customer care. For many years, organizations have contracted out highly structured operations, such as call centers that are characterized by high staff turnover and high-touch people-intensive processes. Outsourcing such operations helped these organizations to cope more effectively with fluctuating capacity demands, to...
Tags: Business Process, BPO, Accenture Ltd., Outsource, Customer Management, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
White papers 2003-10-13

Additional Resources

Convergys Corporation revenues up 13 percent on strong growth in customer management group in the fourth quarter; The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its
M2 PRESSWIRE-19 January 2005-CONVERGYS CORPORATION: Convergys Corporation revenues up 13 percent on strong growth in customer management group in the fourth quarter; The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its Infinys technology...
Tags: Information Management Group
Research articles 2005-01-19
Convergys Corporation revenues up 13 percent on strong growth in Customer Management Group in the fourth quarter: The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its
M2 PRESSWIRE-19 January 2005-CONVERGYS: Convergys Corporation revenues up 13 percent on strong growth in Customer Management Group in the fourth quarter: The Customer Management Group grew 21 percent from the prior year; The Information Management Group continued to see strong acceptance of its Infinys technology with...
Tags: Information Management Group
Research articles 2005-01-19
Rapp Collins Worldwide and the Customer Management Group Form Strategic Alliance
NEW YORK and BOSTON--BUSINESS WIRE--June 17, 1998-- Agreement Joins the World's Leading Direct Marketing Agency and the Pioneers in Customer Profitability Management Rapp Collins Worldwide, the world's largest direct response and database management agency and part of the Omnicom Group, Inc., today announced it has entered into an alliance...
Tags: Customer Management Group, Rapp Collins Worldwide
Research articles 1998-06-17
ONYX Software announces general availability of ONYX Customer Center-Unplugged 3.0; Total Customer Management functionality now available for field personnel
BELLEVUE, Wash.--BUSINESS WIRE--Sept. 10, 1996--ONYX Software Corporation, innovator and market leader of client/server software for Total Customer ManagementTM, today announced the general availability of its revolutionary new product for remote customer management -- ONYX Customer Center-Unplugged 3.0.
Tags: Onyx Software
Research articles 1996-09-10
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