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- Iceland Telecom Selects Portal's Infranet for New customer management and Billing Systems for Wireless Internet Services
- Síminn is progressive and creative, offering services with an emphasis on speed, convenience and security. The company's management wanted integrated and adaptive systems. These would form the cornerstone of Síminn's strategy to quickly launch new, innovative services. It was imperative that developed systems were easy to use and maintain -...
- Case studies
- Architecting Customer Experience for Relevance, Timeliness and Significance
- The technology-enabled practice of one-to-one marketing has evolved from theoretical discussions about how firms might achieve more targeted communications to present-day practices with brand-driven marketing instituted in customer management. Companies that lead the pack in customer management are transforming processes swiftly and investing in sophisticated technologies to implement new strategies...
- White papers 2006-03-21
- Driving Value From Outsourced customer management
- Business Process Outsourcing BPO is not new in customer care. For many years, organizations have contracted out highly structured operations, such as call centers that are characterized by high staff turnover and high-touch people-intensive processes. Outsourcing such operations helped these organizations to cope more effectively with fluctuating capacity demands, to...
- White papers 2003-10-13
- Mastering The Marketing, Sales And Service & Support Cycles For Small To Mid-Sized Businesses
- FrontRange Solutions has developed the ideal customer management solution by merging its two award-winning technologies: GoldMine Sales & Marketing software and HEAT Service & Support software to create GoldMine FrontOffice. Because customer relationships extend beyond a given sales transaction, customer management must go beyond simple contact management and sales force...
- White papers 2002-03-01
Additional Resources
- A career as a sommelier: one option for those wishing to enter the hospitality industry is to be a sommelier. Sommeliers are specialists in wine service. They have in-depth knowledge of wines as well as other beverages and food. They also advise chefs
- [ILLUSTRATION OMITTED] WHEN customers in an upscale restaurant want to order a bottle of wine with dinner, they could be overwhelmed by or are unfamiliar with the selections offered on the wine list. When this is the case, they can ask the sommelier for advice. Sommelier is French...
- Articles 2008-12-01
- Conduct anti-gambling seminars
- Electrode Inc shouldn't involve itself into this situation of staff borrowing money from others within the organisation. It's a personal issue. The company has no right to dismiss Christopher Marcus within 24 hours. It was being too impulsive and harsh to Christopher. This has greatly affected the employees' morale. ...
- Articles 2008-12-01
- Manager's skill sets
- [ILLUSTRATION OMITTED] EFFECTIVE: managerial leadership demands a delicate balance between sensitivity and authority, between the whole and the parts, between loose and tight leadership styles, between functional expertise and cross-functional excellence width of knowledge, internal creating value for organisation and employees and external (creating value for investors, customers,...
- Articles 2008-12-01
- Delight customers with the magic experience: MAGIC stands for Make a Great Impression on Customer. To truly differentiate themselves, companies must focus on staging experiences that produce the moments of magic
- [ILLUSTRATION OMITTED] IT IS becoming increasingly evident that organisations today are staging positive memorable experience as a new competitive edge to attract and retain customers. B Joseph Pine II and James H Gilmore, the authors of the book The Experience Economy reiterate that in the emerging experience economy,...
- Articles 2008-12-01
- Analysing company training and development needs: the usefulness of HRD activities to the organisation can be justified only by the effectiveness with which they meet the real needs of the organisation. The needs analysis approach to the design of specific contents of HRD activities is recommended as a means to achieving this effectiveness in meeting organisational needs
- DESPITE an upsurge in human resource development HRD activities in organisations, training departments are still hard put to justify their usefulness and importance to their employers. Part of the reason is that the proliferation of HRD activities has blurred the distinction between what is truly needed by the organisation to...
- Articles 2008-12-01
- Building societies' systemsare too slack, says FSA chief
- The head of the Financial Services Authority criticised building societies yesterday for slack management and told them to overhaul their systems and governance if they are to withstand shocks from the credit crunch. In a wide-ranging speech full of stark warnings for the mutual lenders, Hector Sants,...
- Articles 2008-05-08
- VillageEDOCS' Tailored Business Systems Subsidiary Puts Coweta County Water & Sewerage Authority Online With Launch of New Content Management Solutions Service for Municipal Governments
- Tailored Business Systems Inc. TBS, awholly owned subsidiary of VillageEDOCS, Inc. (OTCBB: VEDO), a Solution asa Service Company, announced today that it has recently introduced itslatest service offering, Content Management Solutions CMS formunicipalities, and is now providing this service to the Coweta CountyWater and Sewerage Authority based in Newnan, Georgia,...
- Articles 2008-05-08
- Analysts International Corporation Leads Partnership Designed to Improve Crime Data for the State of Alabama
- Analysts InternationalCorporation AIC (NASDAQ: ANLY), a leading systems integrator for Stateand Local Government, and VisionWare Ltd., a leading customer dataintegration and master data management solutions provider, have joined theUniversity of Alabama CARE Research and Development Lab CRDL to helpdeploy a new Criminal Records Index Master CRIMaster for the AlabamaCriminal Justice...
- Articles 2008-05-08
- Maximizer Software Receives Repeat Top Honors From Leading Analyst Firm for Customer Relationship Management Software
- Maximizer Software Inc. (TSX: MAX), a leading provider of simple, accessible customer relationship management CRM solutions, today announced that Maximizer CRM 10 was selected by ISM Inc., CRM and Contact Center strategic advisors, as a Top 15 CRM Small & Medium Business Software Award winner for 2008. This is the...
- Articles 2008-05-08
- Man charged in child porn
- A convicted sex offender who dropped his mp3 player, which police say was laden with child pornography, now faces a federal charge. On Wednesday, the U.S. Attorney's Office for Utah filed one count of possession of child pornography against Paul Lawrence Briggs, 58. According...
- Articles 2008-05-08
- Utilities and Municipal Governments Sign With iLOOKABOUT
- iLOOKABOUT Corp. ("iLOOKABOUT") (TSX VENTURE: ILA) today announced that it has entered into agreements to license its iLOOKABOUT StreetScape ("StreetScape") visual data intelligence product to several enterprise customers in the utility and municipal government sectors. The agreements involve the licensing of visual data captured by iLOOKABOUT's proprietary software for asset...
- Articles 2008-05-07
- BroadSoft Names Leslie Ferry as Vice President of Marketing
- BroadSoft, Inc., a leading provider ofVoIP application software, today announced the appointment of Leslie Ferryas vice president of marketing. Ferry brings to BroadSoft over 19 years ofexperience in brand management and product marketing in the telecom,Internet and recruitment industries. Throughout her career, she has builtnationally recognized brands of several notable...
- Articles 2008-05-07
- FleetMind Solutions to Extend Core Computing's EnCORE Solution to the Truck and Driver in Real-Time
- FleetMind Solutions, the leading provider of wireless enabled on-board technology and enterprise fleet management systems, announced today that they have partnered with Core Computing to extend the newest Core product, EnCORE Version 8, to the truck and driver in real-time. "We had heard wonderful things about Core and their comprehensive...
- Articles 2008-05-07
- OpenAir Sponsors Leading On-Demand European Conference
- OpenAir, the world's leading provider ofon-demand project management software, announced today its sponsorship ofDreamforce Europe 2008. The conference, being held May 7-8 at the London Barbican Centre, willbring together over 2,000 Salesforce.com users, developers, partners, andexperts to participate in hands-on training, proven best practices,networking, and keynote speeches. "Software-as-a-Service is enabling...
- Articles 2008-05-07
- U-Store-It Declares Second Quarter 2008 Dividend
- U-Store-It Trust (NYSE: YSI), aself-administered and self-managed real estate investment trust focused onself-storage facilities, announced that its Board of Trustees declared aquarterly dividend of $0.18 per common share for the period ending June 30,2008. The dividend is payable on July 22, 2008 to common shareholders ofrecord on July 7, 2008....
- Articles 2008-05-07
- AdventNet Enhances Its Security Information and Event Management Software With Support for Custom Applications
- AdventNet, Inc. announced the immediateavailability of EventLog Analyzer Release 5.0 with custom Application LogAnalysis feature. With IT departments moving up the value chain, it becomes important to clublogs from both the systems as well as the applications running on them forbetter compliance, security information and event management SIEM, oreven for...
- Articles 2008-05-07
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