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	<title><![CDATA[customer management Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+management.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer management]]></description>
	<s:counts start="0" returned="17" found="17" />
	<language>en-us</language>
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		<title><![CDATA[Project Manager]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=397821]]></link>
		<description><![CDATA[The Project Manager job description template includes the following job summary: Independently performs project management responsibilities for information systems development and support efforts. Focus is on projects of extremely high risk, complexity and visibility and includes resource allocation, all phases of a development life cycle, i.e., feasibility study, requirements, analysis,...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sat, 01 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/business+%2526+legal+reports+inc..html"><![CDATA[Business & Legal Reports Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Architecting Customer Experience for Relevance, Timeliness and Significance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=262006]]></link>
		<description><![CDATA[The technology-enabled practice of one-to-one marketing has evolved from theoretical discussions about how firms might achieve more targeted communications to present-day practices with brand-driven marketing instituted in customer management. Companies that lead the pack in customer management are transforming processes swiftly and investing in sophisticated technologies to implement new strategies...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 21 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ncr+corp..html"><![CDATA[NCR Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NCR</category>
		<category domain="tickers">NCR</category>
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	<item>
		<title><![CDATA[Fast Company Customers First Award Winners Form Discussion Panel at the North American Conference on Customer Management; Tips for Achieving Excellence from Award Winners]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Sept_21/ai_n15402935]]></link>
		<description><![CDATA[NEW YORK -- Moderated by Jena McGregor, an interactive and live exclusive discussion with the recipients of Fast Company magazine's "Customers First Awards" will take place on Day One of the North American Conference on Customer Management (NACCM - www.iirusa.com/ecsw-46).]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 21 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[The Strategic Agenda For Consumer Products Customer Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=893313]]></link>
		<description><![CDATA[Trade relationships are tremendously complex. They are characterized by shifting customer needs and growing polarization in the retail market, requiring greater agility and responsiveness on the part of consumer products companies. What new capabilities will retail customers demand of their suppliers? How will the dynamics of customer management need to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Dec 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/consumer+products+company.html"><![CDATA[Consumer Products Company]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[BD Finds Flexible Order To Cash Solution Fits The Bill]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1174135]]></link>
		<description><![CDATA[BD, a global medical technology firm based in Franklin Lakes, New Jersey, develops and sells a broad range of health products for both consumer and clinical use. To meet the specialized needs of the majority of its distribution channels, BD upgraded the IT operating system of its supply network. Some...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 02 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/united+parcel+service+of+america+inc..html"><![CDATA[United Parcel Service Of America Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/bd.html"><![CDATA[BD]]></category>
		<category domain="http://resources.bnet.com/topic/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">UPS</category>
		<category domain="tickers">UPS</category>
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	<item>
		<title><![CDATA[Catching up with customers: latest customer management solutions revitalize battered market sector.(Customer management)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3237/is_200407/ai_n7922039]]></link>
		<description><![CDATA[Gartner and AMR Research--two leading analyst groups covering  business applications in manufacturing and supply chain--both predict  growth in the customer relationship management CRM applications space  in coming years. AMR says CRM will grow even    Gartner and AMR Research--two leading analyst groups covering  business...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Jul 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[sales]]></category>
		<category domain="http://resources.bnet.com/topic/siebel+systems+inc..html"><![CDATA[Siebel Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Driving Value From Outsourced Customer Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=132581]]></link>
		<description><![CDATA[Business Process Outsourcing BPO is not new in customer care. For many years, organizations have contracted out highly structured operations, such as call centers that are characterized by high staff turnover and high-touch people-intensive processes. Outsourcing such operations helped these organizations to cope more effectively with fluctuating capacity demands, to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 13 Oct 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/outsource.html"><![CDATA[Outsource]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[Chordiant Software and Kainos Target Global 1000 Companies With Process-Based Customer Management Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Nov_21/ai_94498958]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 21 Nov 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Mastering The Marketing, Sales And Service & Support Cycles For Small To Mid-Sized Businesses]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=168109]]></link>
		<description><![CDATA[FrontRange Solutions has developed the ideal customer management solution by merging its two award-winning technologies: GoldMine Sales & Marketing software and HEAT Service & Support software to create GoldMine FrontOffice. Because customer relationships extend beyond a given sales transaction, customer management must go beyond simple contact management and sales force...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Mar 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/frontrange+solutions+inc..html"><![CDATA[FrontRange Solutions Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/goldmine.html"><![CDATA[GoldMine]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/small+and+medium+business.html"><![CDATA[Small And Medium Business]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[New customer management and billing software solution from Portal Software]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CYM/is_2001_Oct_15/ai_n25037057]]></link>
		<description><![CDATA[Worldwide Computer Products News-15 October 2001-New customer  management and billing software solution from Portal Software C1995-2001 M2 COMMUNICATIONS LTD http://www.m2.com]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 15 Oct 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Pak Telecom picks ADC billing solution.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200011/ai_n18151328]]></link>
		<description><![CDATA[MINNEAPOLIS--Pak Telecom Mobile Limited Ufone, a GSM provider in  Pakistan, chose network equipment and software provider ADC's  Singl.eView program to cover billing and customer management.       Singl.eView is a component of the Singularit.e suite    MINNEAPOLIS--Pak Telecom Mobile Limited Ufone, a...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 06 Nov 2000 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/adc+telecommunications+inc..html"><![CDATA[ADC Telecommunications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[billing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ADCT</category>
		<category domain="tickers">ADCT</category>
	</item>
	<item>
		<title><![CDATA[CHARTER Software Solution Supports Staples' Customer Management Strategy]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Oct_23/ai_66270481]]></link>
		<description><![CDATA[Business/Technology Editors]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 Oct 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/software+solution.html"><![CDATA[Software Solution]]></category>
		<category domain="http://resources.bnet.com/topic/staples+inc..html"><![CDATA[Staples Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SPLS</category>
		<category domain="tickers">SPLS</category>
	</item>
	<item>
		<title><![CDATA[ASP-One EUROPE Signs Portal Software for ASP Customer Management and Billing]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Sept_25/ai_65456808]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 25 Sep 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[billing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+asp.html"><![CDATA[Microsoft ASP]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Exchange Applications and HNC Software Establish Alliance to Provide Customer Management Solutions]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1999_June_7/ai_54806528]]></link>
		<description><![CDATA[SAN DIEGO--BUSINESS WIRE--June 7, 1999--]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 07 Jun 1999 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/alliance.html"><![CDATA[alliance]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[USCS Extends Customer Management and Billing System Contract With MediaOne; Agreement Encompasses Additional Products and Services]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1998_August_11/ai_50236761]]></link>
		<description><![CDATA[RANCHO CORDOVA, Calif.--BUSINESS WIRE--Aug. 11, 1998--USCS International Inc. (NASDAQ:USCS) today announced that its CableData Inc. subsidiary has secured an extension of its customer management and billing contract with MediaOneR (NYSE:UMG), the nation's third-largest multiple system operator.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 11 Aug 1998 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agreement.html"><![CDATA[agreement]]></category>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[billing]]></category>
		<category domain="http://resources.bnet.com/topic/billing+system.html"><![CDATA[billing system]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[customer management]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[ONYX EnCompass &#151; A New Client/Server Solution for Total Customer Management across the Enterprise]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1994_Dec_8/ai_15955710]]></link>
		<description><![CDATA[ISSAQUAH, Wash.--BUSINESS WIRE--Dec. 8, 1994--ONYX Software Corp. today announced the availability of their integrated, client/server Customer Management application, ONYX EnCompass.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 Dec 1994 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/client-server.html"><![CDATA[client-server]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/onyx+software.html"><![CDATA[Onyx Software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Iceland Telecom Selects Portal's Infranet for New Customer Management and Billing Systems for Wireless Internet Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=153045]]></link>
		<description><![CDATA[Síminn is progressive and creative, offering services with an emphasis on speed, convenience and security. The company's management wanted integrated and adaptive systems. These would form the cornerstone of Síminn's strategy to quickly launch new, innovative services. It was imperative that developed systems were easy to use and maintain -...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://resources.bnet.com/topic/capgemini.html"><![CDATA[Capgemini]]></category>
		<category domain="http://resources.bnet.com/topic/wireless+internet.html"><![CDATA[Wireless Internet]]></category>
		<category domain="http://resources.bnet.com/topic/billing+system.html"><![CDATA[Billing System]]></category>
		<category domain="http://resources.bnet.com/topic/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/iceland+telecom.html"><![CDATA[Iceland Telecom]]></category>
		<category domain="http://resources.bnet.com/topic/s%25c3%2583%25c2%25adminn.html"><![CDATA[SÃ­minn]]></category>
		<category domain="http://resources.bnet.com/topic/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://resources.bnet.com/topic/sales+channel.html"><![CDATA[Sales Channel]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/web+technology.html"><![CDATA[Web Technology]]></category>
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