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BNET Business Dictionary
- Customer Profitability
- the degree to which a customer or segment of customers contributes toward an organization's profits. Customer profitability has been shown to be produced primarily by a small proportion of customers,...
- Customer Profitability definition on BNET »
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- Exploring Different Approaches to Profitability Measurement
- Article talks about different approaches used to take decision on customer profitability measures. A large number of companies carry out some form of profitability measurement but much of them are wildly off target. Measuring customer profitability is straightforward process where one tracks customer revenue and product revenue, allocates the cost...
- White papers 2001-02-05
- The Role of Billing in Customer Profitability
- Customer profitability as a concept is here to stay but it will be some time before there is an effective mechanism in place to manage it. These require a fundamental change to approach and process with a sophisticated reporting /analysis capability. The lack of an off-the-shelf solution coupled with the...
- White papers 2002-01-01
- Activity Based Management: Improving Processes and Profitability - Chapter 1, Introduction
- Customer profitability is a black hole in most managers' understanding of their business. Identifying customer revenue is easy: it's called the sales ledger. Identifying what individual customers cost - so one can understand whether or not they are profitable - is difficult. In a world in which competition, and often...
- White papers
Additional Resources
- Implementing Activity-Based Cost Accounting, Customer Profitability, and Product-Line Analysis In a Distribution Business
- This article talks about Transactions Analysis, Cost Driver Analysis, Activity-Based Cost Accounting, Customer Profitability Analysis, Product-Line Profitability Analysis, and Business Process Analysis, which are all "tools" for strategic profitability and cost management. This article mainly emphasizes on the prior work on strategic profitability and cost management, and also how the...
- White papers 2003-01-01
- Software analyzes customer profitability. (Summit Customer Profitability System financial software introduced by Interactive Planning Systems) (Brief Article)
- A new software program for measuring customer profitability is available from Interactive Planning Systems. It's called the Summit Customer Profitability System CPS. The system lets bankers factor in complete customer account histories. Users can define report formats, and the system allows complete reporting...
- Research articles 1993-02-01
- Managing Customer Profitability and Economic Value in the Telecommunications Industry: A Holistic Look at the Individual Level to Build Corporate Profitability One Customer at a Time
- This paper outlines the ways that activity-based management methodologies reflect the actual costs involved in attracting, supporting and keeping a customer. Specifically, one learns about the shift from commodities to customers in the marketplace and the importance of customer profitability as a measure of economic value. It also depicts about...
- White papers 2004-07-20
- "Real World" Customer Profitability Management
- Customer Profitability Management starts out with a financial model that can tell you the profitability of any existing customer or new piece of business. The model should use ActivityBased Costing ABC allocations and feature both fullcost and variable cost assessments, and allow you to easily look at options for improving...
- White papers 2009-11-04
- DIGITAL INVESTMENTS DISAPPOINT.(customer profitability tools)(customer relationship management )(enterprise resource planning )(Brief Article)
- * Many senior executives are dissatisfied with the results from investments in systems such as customer relationship management CRM, enterprise resource planning ERP, and customer profitability tools, says a survey by Mercer Management Consulting * Many senior executives are dissatisfied with the results from investments...
- Research articles 2001-07-16
- The Art Of Customer Profitability Analysis
- From the executive summary: ‘It is remarkable how seldom customer-profitability analysis is discussed in the context of existing finance and accounting practices. Maybe this is because anything that has to do with customers falls traditionally under the marketing and sales umbrella. But, whatever the reasons, one needs to understand why...
- White papers 2003-07-09
- Making Customer Profitability Work for You
- Much has been written about Account and Customer Profitability in the financial services industry over the past 5-10 years and many myths exist about both the process and the uses of the results. The purpose of this paper is to provide the reader with some guidelines about what is considered...
- White papers
- PeopleSoft branches into telecom profit. (BroadbandWeek[TM]).(PeopleSoft Inc. launces a customer profitability-management solution)
- PeopleSoft Inc. has launched a customer profitability-management solution for communications companies--including cable MSOs--that it said can help operators sell new services via a more-sophisticated database. "The software was born out PeopleSoft Inc. has launched a customer profitability-management ...
- Research articles 2003-07-07
- Customer Value Measurement: Using a Data Warehouse to Determine Customer Profitability, Customer Tenure, and Lifetime Value - Mobile Market
- Developing customer profitability can provide dividends to mobile operators. The mobile industry is still less than twenty years old, and as such is moving from a growth to a maturity stage. Like many other industries, different performance measurement metrics are used depending on the stage of evolution. The days when...
- White papers 2006-09-01
- Zilliant and Acorn Systems Partner to Deliver Improved Customer Profitability
- AUSTIN, Texas -- Zilliant, the leading provider of strategic pricing applications, today announced a partnership with Acorn Systems, a costing and Enterprise Performance Measurement solution provider to integrate best-of-breed applications and further improve customer margins. The integration of products and services will provide corporate decision-makers, for the first time, a...
- Research articles 2005-06-22
- DataDistilleries ranked among Netherlands' fastest growing technology companies in 2002 by Deloitte & Touche; Predictive real-time analytics leader vindicated as increasing number of companies seek to maximise customer profitability across existing co
- M2 PRESSWIRE-18 September 2002-DataDistilleries: DataDistilleries ranked among Netherlands' fastest growing technology companies in 2002 by Deloitte & Touche; Predictive real-time analytics leader vindicated as increasing number of companies seek to maximise customer profitability across existing communication channels C1994-2002 M2 COMMUNICATIONS LTD...
- Research articles 2002-09-18
- Managing Customer Profitability and Economic Value in the Telecommunications Industry
- Communications service providers must find a new path toward long-term, sustainable economic value. It's time to consider a holistic perspective that assesses profitability at the individual customer level, rather than the traditional focus by product line or business entity. Unlike traditional accounting systems, which generally reflect regulatory reporting requirements, Activity-Based...
- White papers
- Customer Profitability Information Just isn't Enough
- Customer relationship management demands that one understands which customers create profits and those that destroy it. This paper explores how customer management solutions based on a scaleable data warehouse and a strategy to couple profitability measurements with predictive modelling can create sustained competitive advantage. Historic profitability measures just don't measure...
- White papers
- Transforming Customer Contact
- Companies must realign customer treatment in accordance with customer profitability by undertaking major changes in CRM strategies. The important trends that defined business in the '90s — globalization, deregulation, and extraordinary technological change — made the decade's countless customer-facing programs both a way for corporations to show they cared about...
- White papers 2002-10-30
- Hyperion Nourishes Profitability Management at Unilever Foodsolutions; Food Service Giant Uses Hyperion Software to Monitor and Evaluate Customer and Product Profitability
- NEW ORLEANS & SANTA CLARA, Calif. -- Hyperion (Nasdaq:HYSL), the global leader in Business Performance Management software, today announced that Unilever Foodsolutions, one of the world's leading foodservice businesses, is relying on Hyperion software to manage customer profitability by gaining a greater understanding of product margins, customer profiles and the...
- Research articles 2005-04-12
- Rapp Collins Worldwide and the Customer Management Group Form Strategic Alliance
- NEW YORK and BOSTON--BUSINESS WIRE--June 17, 1998-- Agreement Joins the World's Leading Direct Marketing Agency and the Pioneers in Customer Profitability Management Rapp Collins Worldwide, the world's largest direct response and database management agency and part of the Omnicom Group, Inc., today announced it has entered into an alliance...
- Research articles 1998-06-17
- New Technologies For Activity-Based Costing And Customer / Product-Line Profitability Analysis
- From the executive summary: ‘Activity-Based Costing ABC has made "do-able" Customer Profitability Analysis CPA, Product-Line Profitability Analysis PPA, and order costing for wholesale distributors. These decision-making tools are possible because of new software and hardware technologies. The new technologies have been categorized as Business Intelligence Solutions BIS and Decision Support...
- White papers 2003-01-01
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