Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Best barometer. (Southwest Airlines Chmn Herb Kelleher on customer relations)(Brief Article)
- 00-00-0000 ONE ELEMENT OF THE ORIGINAL Southwest Airlines culture that has changed due to the company's growth is that chairman Herb Keller no longer can read every letter the airline receives. "But if our people in customer relations de 00-00-0000 ...
- Research articles 1996-01-08
- The Department of Transportation's Federal Motor Carrier Safety Administration plans a solicitation for training support services in the broad areas of office support, office administration, training logistics, customer relations, instructional design, an
- The Department of Transportation's Federal Motor Carrier Safety Administration plans a solicitation for training support services in the broad areas of office support, office administration, training logistics, customer relations, ... The Department of Transportation's Federal Motor Carrier Safety Administration plans a solicitation for training support...
- Research articles 2006-02-24
- Planning an Open House
- The author of this article explains that an effective open house is the best way to cement good customer relations. It also explains that how companies that sponsor open houses regularly will have a level of customer loyalty that will be the envy of their competitors. Read on to know...
- White papers 2003-01-01
- Fast Forwarding Receivables
- Executives at many organizations tend to look at the accounts receivable process as a very basic, very standardized function. But there is a growing realization in corporate finance circles that benchmarking can generate considerable cost savings accounts receivable and, perhaps even more important, a company's customer relations could improve dramatically....
- White papers 1996-06-01
- A man in control ; WMI's Myers executing board's plan.(Waste Management Inc., Maurice Myers)
- Houston - This spring, while walking through the lobby of the Las Vegas Mandalay Bay Hotel to a company leadership meeting, Waste Management Inc.'s top executive, Maurice Myers, was accosted by an employee. She hugged him and said thank you. ...
- Research articles 2001-10-15
Additional Resources
- FROST & SULLIVAN: Competitive differentiation th through customer focus pushes CRM market to glory.
- M2 PRESSWIRE-6 August 1999-FROST & SULLIVAN: Competitive differentiation through customer focus pushes customer relationship management market to glory C1994-99 M2 COMMUNICATIONS LTD RDATE:060899 * The European Market for Customer Relation Management CRM. (Report 3703). A new study by...
- Research articles 1999-08-06
- Encoda gets flashy.(Focus)(Encoda Systems integrates an online customer relationship management system from Salesnet into its Media Exec CRM package)
- In recent years, competitors of Encoda Systems have attacked the manufacturer of traffic, billing and automation systems by saying its core technology was outdated. Today, Encoda is battling that criticism by integrating an online Customer Relation In recent years, competitors of Encoda Systems have...
- Research articles 2003-11-17
- Document Mismanagement: When The Customer Miscommunicates A Court Order To Outsourcer
- For corporations that have outsourced any process of document storage or management, electronic discovery procedures in litigation can be a nightmare. The lessons of multiple mistakes by both the enterprise customer and the service provider leads one to suggest some "best practices" in relation to litigation management and document management...
- White papers 2003-01-01
- Mobile CRM growth to soar.
- As the benefits of GPRS and cdma2000 technologies knock at the door, industry sources expect wireless vendors to scramble for bigger market shares in the customer relation ship management space that is projected by Datamonitor to blossom into a $1. As the benefits of...
- Research articles 2001-08-20
- Marketing Shouldn't Always Drive Customer Strategy
- Customer strategy lies - or should lie - at the heart of customer relationship management. Marketing is uniquely positioned with regard to developing customer strategy. It is often the area linked to all the elements needed to develop customer strategy. These include external market information, such as competitive intelligence, data...
- White papers
- Does The Quality Of Online Customer Experience Create A Sustainable Competitive Advantage For E-Commerce Firms?
- From the executive summary: ‘Claims have often been made that the quality of the online customer experience in terms of web site ease of use, selection of goods offered, quality of customer service, the effectiveness of virtual community building, and site personalization are crucial to the success of e-commerce firms....
- White papers 2000-12-20
- Customer And Supplier Relations
- The article is about the supplier evaluations as supplier's plays an important role in the market to maintain the healthy relation with the customer. A statement is discussed as "Be more than just another supplier" in the article to highlight the importance of supplier. As an automotive supplier, it is...
- White papers 2003-01-10
- -ACCC: Telstra faces $10 million plus penalty over customer transfer procedures
- M2 PRESSWIRE-10 August 1998-ACCC: Telstra faces $10 million plus penalty over customer transfer procedures C1994-98 M2 COMMUNICATIONS LTD RDATE:100898 The Australian Competition and Consumer Commission today issued a Competition Notice to Telstra in relation to its customer transfer process (known within the industry as...
- Research articles 1998-08-10
- The Role Of Sales Presentations In Developing Customer Relationships
- Personal selling and personal sales professionals use a number of tools to develop customer relationships. Among these, the sales presentation offers a number of advantages to the sales representative, including strategic advantages. Yet a review of the sales literature reveals that most research on personal selling tools tends to view...
- White papers 2005-10-05
- Resellers express concern about Microsoft CRM plan
- REDMOND, WASH. -- Depending on their position in the market, Microsoft Business Solutions resellers in the U.S. are either elated or frustrated over news of a new volume-licensing program for selling the relatively new customer relationship manageme REDMOND, WASH. -- Depending on their position in...
- Research articles 2003-09-08
- The 2005 CRM leader awards.
- CRM applications sales increased 10 percent last year, returning to double-digit growth for the first time in five years, according to AMR Research. This is no small feat, and it is attributable to issues like aging Y2K investments, the popularity of hosted solutions, and enhancements in...
- Research articles 2005-10-01
- Outsourcing-An Upward Trend
- It has been realised that the concept of outsourcing has rearly shown an upward trend. The estimation of growth of this concept has been high as 20%. The process of outsourcing has been very important aspect and been divided into 5 steps. This article also threw light upon customer relation...
- White papers 2003-01-01
- Choo! Choo! All Aboard! -- Create A Marketing Train
- This article is about one of the marketing strategy known as marketing train that focuses how to improve the marketing process and maintaining good customer relation. In order to create a gratifying and profitable professional service business it is needed to have an effective long-term marketing system in place. In...
- White papers 2003-01-01
- Robbins-Gioia Appoints Andrea Sarotte as Operations Director, Midwest Region, for its Commercial Division
- ALEXANDRIA, Va. & DETROIT -- Robbins-Gioia, LLC, the leading provider of project management services, announced today the appointment of Andrea Sarotte as operations director for its commercial division, Midwest region. In her new position, Sarotte will lead the Robbins-Gioia Midwest business development team in identifying and capturing new opportunities. In...
- Research articles 2006-02-07
- Neogent, Inc. Announces Bi Level RBAC Designed to Enable Customer's Role Based Access Control Requirements based on Sun Microsystems's Identity Management Deployments
- AUSTIN, Texas -- Neogent, Inc., a global leader in Identity and Access Management solutions, announced a new product within their Velocity Implementation Package suite, known as Bi Level RBAC Role Based Access Control. Bi Level RBAC allows organizations to define, maintain and audit roles in relation to both the business...
- Research articles 2006-06-28
- << Previous
- page 1 of 1
- Next >>
