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- Customer Relationship Automation: A Viable Business Objective Or An Oxymoron?
- Customer relationship management refers to technology and business systems that together automate the management of customer relationships. But before applying CRM one should consider whether or not it's actually possible to automate the management of customer relationships. If customer relationship automation is, in fact, a viable business objective, it would...
- White papers 2003-01-01
Additional Resources
- Saratoga Systems' Customer Relationship Software Recognized as Industry Leading Solution; Award-Winning Pace Continues as Saratoga is Once Again Named Among ISM's Top 15
- CHICAGO--BUSINESS WIRE--Feb. 24, 1999--Saratoga Systems' Avenue 5.0 product received recognition today as a leading customer relationship management solution when it was named to the "Top 15" sales and marketing automation packages to be featured in the seventh edition of "The Guide to Sales, Customer Service and Marketing Automation". Information...
- Research articles 1999-02-24
- FrontRange Solutions Honored with 2005 CRM Leader Awards; FrontRange GoldMine® Software Recognized for Industry Leadership in Customer Relationship Management and Sales Force Automation Categories
- DUBLIN, Calif. -- CRM Magazine, the preeminent business publication covering the discipline of Customer Relationship Management, has recognized FrontRange Solutions as a market leader in two categories in its 2005 CRM Leader Awards. FrontRange GoldMineR software is honored in the "Small Business Suite CRM" category for its broad range of...
- Research articles 2005-09-30
- Workflow Technologies for Customer Relationship Management
- Customer Relationship Management CRM, focuses on automation of business activities related to customer acquisition, customer retention, and customer relationship development. CRM covers many different applications and initiatives. It is not a new domain but rather a new area of focus for software vendors and users investments. Under pressure for better...
- White papers 2003-06-11
- HELIX by ALORICA Software Earns ''TMC's Customer Relationship Management Excellence'' Award
- Business Editors CHINO, Calif.--BUSINESS WIRE--July 16, 2001 Developer of Fully Integrated, Web-based Service Automation Software Receives Industry Recognition and Acclaim ALORICA Inc.SM, a global developer of proprietary service automation and e-CRM solutions, today announced that its HELIX by ALORICATM HbA software suite has been awarded the...
- Research articles 2001-07-16
- Know thy customer. (Feature).(customer relationship management)
- Nobody's arguing that customer relationship management - CRM - isn't an important strategic focus for the progressive company. CRM programs are often introduced in conjunction with sales force automation, customer service centres and e-commerce enabled Web site projects. But frequently, they operate in silos -- as...
- Research articles 2002-05-01
- Entellium Wins Market Leader Award from CRM Magazine; Preeminent Magazine for Customer Relationship Management Recognizes Entellium Hosted CRM as Leader in Boosting Sales Force Effectiveness
- SAN JOSE, Calif. -- Entellium today announced that it has won a 2006 Market Leader Award in the Sales Force Automation category from CRM Magazine, the leading publication of the Customer Relationship Management CRM industry. Entellium was recognized for its innovative approach to usability, which has been shown to boost...
- Research articles 2006-09-19
- Vantive Named Superior Customer Relationship Management Solution
- CHICAGO--BUSINESS WIRE--Feb. 24, 1999--Vantive Sales 8.0 today was named one of the Top 15 Sales and Marketing Automation Packages by premier customer relationship management consulting firm, Information Systems Marketing ISM.
- Research articles 1999-02-25
- Video Accessories Manufacturer Peerless Industries Selects IFS Customer Relationship Management Software
- Business Editors CHICAGO--BUSINESS WIRE--Aug. 12, 2002 Increased sales due to improved communication with sales force, customers, and prospects cited as key benefit IFS has signed a contract with Peerless Industries Inc., a leading manufacturer of audio/visual mounting systems, to provide sales force automation software, a key...
- Research articles 2002-08-12
- Adopting Sales Force Automation Solution Tip Sheet
- Accurate sales forecasting & customer relationship management can make or break a business, yet many sales and marketing managers struggle to find the right customer relationship management Sales Force Automation SFA solution that get their team excited. With the right CRM/SFA solution, immediately see the potential revenue and overwhelming benefits...
- White papers 2007-09-13
- Marketing Automation Next For Salesforce.com
- The next item on the list for Salesforce.com is marketing automation, an executive told me yesterday. The company currently makes on-demand software that lets salespeople manage leads, and recently set its sights on call center technology, as I reported yesterday. But while Salesforce sees huge growth potential...
- Blog posts 2009-03-24
- Courting Automation
- Organizations that automate their credit and collection processes to meet business-to-business e-commerce demands reduce costs, quicken response time, and improve accuracy. The payoff for companies that reengineer credit and collections to mesh with e-commerce is usually substantial. Their cost of approving credit or collecting outstanding balances drops dramatically. In a...
- White papers 2000-04-01
- Spencer Gifts Taps NuEdge Systems; Individualized Marketing Will Drive Customer Loyalty Programs
- Business/Technology Editors DENVER--BUSINESS WIRE--Sept. 20, 2000 NuEdge Systems, a fast-growing provider of marketing automation-based customer relationship management CRM solutions, today announced that Spencer Gifts has joined its rapidly expanding customer base. Spencer Gifts, which operates over 650 stores in North America and the U.K., selected NuEdge Systems'...
- Research articles 2000-09-20
- Syspro launches CRM product. (IT in Brief).(customer relationship management software, Impact CRM)(Brief Article)
- The Syspro Group has announced a major new release of Impact CRM, an enterprise-class software system. Impact CRM 3.5 includes advanced business process automation; related accounts, ... The Syspro Group has announced a major new release of Impact CRM, an enterprise-class software system. Impact...
- Research articles 2002-03-25
- Encoda gets flashy.(Focus)(Encoda Systems integrates an online customer relationship management system from Salesnet into its Media Exec CRM package)
- In recent years, competitors of Encoda Systems have attacked the manufacturer of traffic, billing and automation systems by saying its core technology was outdated. Today, Encoda is battling that criticism by integrating an online Customer Relation In recent years, competitors of Encoda Systems have...
- Research articles 2003-11-17
- SALES FORCE AUTOMATION SOFTWARE EXPECTED TO HIT $5 BILLION BY 2003.(Industry Trend or Event)
- Fueled by the Internet and the increasing popularity of customer relationship management, sales force automation SFA software revenues are about to take a quantum jump. From less than $888 million in 1998, they will soar to almost $5 billion by 2003, predicts a just published ...
- Research articles 1999-12-06
- FROST & SULLIVAN: The sales force automation market ex expands to create room for new competitors.
- M2 PRESSWIRE-28 July 1999-FROST & SULLIVAN: The sales force automation market expands to create room for new competitors C1994-99 M2 COMMUNICATIONS LTD RDATE:280799 Mountain View, California -- The customer relationship management CRM explosion has re-energized the sales force automation market ...
- Research articles 1999-07-28
- Helix by ALORICA Expands Internationally; Web-Based Service Automation Software and Back-End Support Now Available in Six Languages
- Business Editors & High-Tech Writers CHINO, Calif.--BUSINESS WIRE--April 25, 2001 ALORICA Inc.SM the foremost global developer of complete, vertically integrated service automation software, today announced that it was expanding the language capabilities of its service automation software suite Helix by ALORICATM to French, Italian, German, Spanish and Portuguese....
- Research articles 2001-04-25
- Green Beacon Solutions Announces Collaboration with Nokia; Agreement Streamlines Access to Key Customer Data Through E-Mail and PDAs via Nokia's Intellisync Platform
- WATERTOWN, Mass. -- Green Beacon Solutions, a leading provider of strategy, consulting and implementation services for Customer Relationship Management CRM, Enterprise Resource Planning ERP, and Marketing Automation technologies, today announced a collaboration with Nokia to simplify access to customer data from the field.
- Research articles 2006-05-01
- JamboTECH Expands Focus on Enterprise Solutions in Salesforce Automation and CRM, Spins Off Sister Company Providing Telephony for Local Search
- JamboTECH (www.jamboconnects.com), a managed provider of next-generation enhanced carrier services, today announced a strategic initiative to enhance its core technology for salesforce automation SFA and customer relationship management CRM, which it offers to telecom carriers, master agents, and conferencing service providers.
- Research articles 2005-05-03
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