Line56 Media

News & Analysis

customer relationship management (crm) and line56 media - All News and Analysis

• Knowledge-Powered Service

  BNET - 2004-05-25

  Across industries, profit margins are being squeezed as enterprises face relentless competition and customers increasingly regard products as commodities. These market conditions are driving enterprises to distinguish themselves through the delivery of exceptional customer service in order to increase customer satisfaction and retention. At the same time, enterprises expect improvements...

  Tags: Knowledge, Enterprise, Line56 Media, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management

• The Politics Of Offshore

  BNET - 2004-02-19

  Outsourcing has become a burning issue in America. The current crisis doing the rounds in U.S is the outsourcing of business functions like contact centers. However, there is a silver lining in the cloud, which depicts that, hopefully, a more pragmatic discussion will ensue, which will provide an alternative. The...

  Tags: Offshore, Contact Center, Line56 Media, Call Centers, Outsourcing, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software

• Your Customer, Your Boss

  BNET - 2003-01-01

  This article is about fundamental business shift which is taking place—companies' strongly focus on Products which are shifting to an equally strong focus on customers. The entire interaction that a company has with its customers is being scrutinized and dissected with one thought in mind: to win and retain the...

  Tags: Customer, Line56 Media, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software