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customer relationship management (crm) and salesforce.com inc. - All News and Analysis

• Service Cloud Looms Over Call Center Software

  BNET - 2009-03-23

  Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long. Alex Dayon, senior vice president of the service & support business at Salesforce.com, told me the company sees...

  Tags: Salesforce.com Inc., Call-center, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software, Michael Hickins

• Salesforce.com Sees Its Next $1B Market

  BNET - 2009-03-23

  Salesforce.com, the $1 billion vanguard of the software-as-a-service SaaS industry, is betting its next $1 billion in revenues will come from disrupting the call center industry. The company that declared death to on-premise software with SFA, its flagship on-demand customer relationship management CRM tool, and which has...

  Tags: Salesforce.com Inc., Customer Service, Software-as-a-service, Dell Computer Corp., Call-center, Twitter, Service Cloud, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software, Michael Hickins

• Salesforce Likely To Be Below $15 By Year's End

  Seeking Alpha - 2008-11-06

  Sunil Shah submits: In customary style and panache, Salesforce.com’s CRM founder, Marc Benioff, evangelised the virtues of the new alliance with Facebook. “A paradigm shift in the way consumers and commerce will interact in the future.”  'Paradigm shifts' have one nasty drawback: the shifter usually...

  Tags: Salesforce.com Inc., Equity, Salary, CRM, Seeking Alpha, Sunil Shah, Sales Force Management, Benefits, Advertising & Promotion, Payroll Solutions, Customer Relationship Management (CRM), Investment, Financial Services, Sales, Human Resources, Marketing, Enterprise Software, Software, Finance

• Sanofi Pasteur MSD Improves Sales Health With Salesforce SFA and AppExchange Builder

  BNET - 2006-04-01

  To deliver its range of vaccines for diseases like whooping cough, cholera, and polio as cost-effectively as possible, SanofiPasteur MSD, the UK-based specialist vaccines business of sanofi-aventis Group, needed to overcome its reliance on an outdated internal technology - its local, on-premises, pharmaceutical-industry CRM system. To increase sales effectiveness and...

  Tags: Salesforce.com Inc., SFA, Salesforce.com AppExchange, Sanofi Pasteur MSD, Sales Force Automation (SFA), Sales Force Management, Sales Strategy, Customer Relationship Management (CRM), Enterprise Software, Software, Sales

• The Right Stuff for a Liberated Salesforce

  BNET - 2006-02-10

  Salespeople watched in frustration as rigid data entry routines were imposed on them and number crunching became the norm. It is no surprise that traditional selling solutions that force salespeople to report on their progress rather than engage prospects continue to suffer from low user adoption rates. Sure, there are...

  Tags: Salesforce.com Inc., Salespeople, ECT News Network, Sales Force Automation (SFA), Customer Relationship Management (CRM), Enterprise Software, Sales Force Management, Advertising & Promotion, Software, Sales, Marketing

• Pay-Per-View ERP

  BNET - 2006-02-01

  Over the past few years, a number of software publishers have popularized on-demand delivery of business programs. Most notably, Salesforce.com Inc. and NetSuite Inc. have developed a loyal - some would say messianic - following by offering hosted Customer-Relationship Management CRM software along with other enterprise applications. Salesforce.com's rise to...

  Tags: Salesforce.com Inc., CFO Publishing Corp., On-demand, CRM, Cloud Computing, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software

• AMICAS Adds Salesforce Service & Support for Complete CRM Solution; Reduces Average Time to Close Cases by 60%

  BNET

  AMICAS, a leader in radiology and medical image and information management solutions, was outgrowing its homegrown call management system. The company's vision for CRM extended beyond individual silos of automation for sales, support, and the other customer-facing departments. AMICAS sought the combined power of all departments sharing a common solution,...

  Tags: Salesforce.com Inc., CRM Solution, CRM, AMICAS, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

• Ashland Distribution Deploys Supportforce to 200+ Service Agents

  BNET

  Ashland Distribution Company wanted to revamp customer service processes and improve productivity with an easy-to-use, hosted CRM solution. As a leading distributor of chemicals, plastics, composite materials, and environmental services, Ashland wanted to share information with members of its supply chain. After successfully piloting Supportforce with eight users, the company...

  Tags: Salesforce.com Inc., Agent, Contact Center, Call Centers, Sales Force Management, Real Estate, Customer Relationship Management (CRM), It Operations, Sales, Business Operations, Enterprise Software, Software

• Enhanced Usability and Reporting From Salesforce Improves Performance at ETS

  BNET

  ETS, a provider of customized education solutions, outgrew its existing Onyx CRM system when the sales team grew from 4 reps to 70. ETS's pipeline reporting accuracy was hit-or-miss due to inconsistent use of the existing CRM system. Although the company's back-end ERP system was PeopleSoft, ETS selected Salesforce SFA...

  Tags: Salesforce.com Inc., CRM System, Performance, ETS, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

• Symbol Technologies Optimizes Its CRM System With Enterprisewide Salesforce Implementation

  BNET

  Symbol Technologies, a leading global provider of full-service, integrated enterprise mobility solutions with 5,000+ employees worldwide, required a CRM solution that would reduce administrative time, cut costs, and provide greater control over its sales operations. Symbol selected salesforce.com for its superior on-demand architecture, deep functionality and robust set of configuration...

  Tags: Salesforce.com Inc., CRM System, Symbol Technologies Inc., CRM, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software