<![CDATA[customer relationship management (crm) Resources | BNET]]> en-us <![CDATA[What A Real Customer Service Conversation Looks Like]]> Wed, 18 Nov 2009 04:27:02 -0800 <![CDATA[10 Dimensions Of Great Customer Service]]> Tue, 10 Nov 2009 06:32:36 -0800 <![CDATA[Amdocs to pay USD50m for jNetX]]> Sun, 08 Nov 2009 21:23:06 -0800 DOX DOX <![CDATA[Furniture Brands International, Inc. Q3 2009 Earnings Call Transcript]]> Sat, 07 Nov 2009 04:44:07 -0800 FBN FBN <![CDATA[Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management]]> Fri, 06 Nov 2009 00:00:00 -0800 PBI PBI <![CDATA[Portfolio Recovery Associates, Inc. Q3 2009 Earnings Call Transcript]]> Fri, 30 Oct 2009 06:54:08 -0700 PRAA PRAA <![CDATA[Blackbaud Inc.Q3 2009 Earnings Call Transcript]]> Wed, 28 Oct 2009 19:06:11 -0700 BLKB WFC BLKB,WFC <![CDATA[WellPoint Net Profit Falls, But Results Beat Views]]> Reuters) - Health insurer WellPoint Inc WLP posted an 11 percent decline in third-quarter profit on Wednesday as layoffs among customers led to lower membership, but results crushed estimates on improvements in its business serving seniors and low-income Americans.Net income at the largest health insurer by membership...]]> Wed, 28 Oct 2009 05:15:16 -0700 WLP WLP <![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]> Fri, 23 Oct 2009 00:00:00 -0700 <![CDATA[Why Havas Wasted Its Time Pitching WPP's U.K. Danone Account]]> Wed, 21 Oct 2009 11:53:15 -0700 <![CDATA[St. Jude Medical Inc., Q3 2009 Earnings Call Transcript]]> Wed, 21 Oct 2009 11:30:22 -0700 STJ STJ <![CDATA[How to Manage Customer Experience]]> Wed, 21 Oct 2009 09:27:20 -0700 RNOW RNOW <![CDATA[Three Ways to Boost Customer Loyalty]]> Wed, 21 Oct 2009 02:31:26 -0700 <![CDATA[Calling Tesla's Repair Rangers: At-Home Service With a Geek Squad Smile]]> Tue, 13 Oct 2009 11:08:09 -0700 BBY BBY <![CDATA[The Benefits of Responsible Mystery Shopping]]> Fri, 09 Oct 2009 09:12:34 -0700 <![CDATA[Branson Voted Top Dog In Customer Service Poll]]> Tue, 06 Oct 2009 03:18:40 -0700 <![CDATA[Are Customers Intangible Assets?]]> Wed, 30 Sep 2009 10:43:06 -0700 <![CDATA[Service Standard: Good Start, But Don't Stop There]]> Wed, 23 Sep 2009 06:54:17 -0700 <![CDATA[Internet Lead Capture: CRM Product Demo]]> Mon, 21 Sep 2009 00:00:00 -0700 MSFT MSFT <![CDATA[New Frontiers for CRM Data]]> Mon, 21 Sep 2009 00:00:00 -0700