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- Superior customer relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- White papers
- What CRM Can Do For Your Business
- Small business has always been about customer relationships - about knowing names, knowing preferences and offering the kind of friendly service that keeps customers coming back. But as a business grows, that ability to relate on a personal level to each and every customer becomes more of a struggle. The...
- White papers
- Moving from Selling to Account Management
- To succeed in key account management, sales staff need to change their role and their objective. Instead of pursuing short-term profit, they must concentrate on managing customer relationships and understanding the customer’s whole business. Account managers have two important roles—account support and account development. Successful account management requires a wide...
- Articles 2007-10-19
- Improving Customer Loyalty
- Retaining customer loyalty is vital to the long-term success and profitability of your business. With industry consolidation, increasing competition, and changes in the marketplace, you need to work harder than ever to maintain a strong customer base. Improving customer loyalty is an essential element in customer retention. What You...
- Articles 2007-10-10
- Marketing: Managing Profitable customer relationships
- This presentation explains managing profitable customer relationships in marketing.
- Presentations 2007-01-01
- Company And Marketing Strategy: Partnering To Build customer relationships
- This presentation explains company and marketing strategy with partnering to build customer relationships.
- Presentations 2007-01-01
- Sustaining Profitable customer relationships Requires Real Leadership
- Would-be customer-focused companies often invest in customer relationship technology, only to find that incremental top-line growth and more profitable customer relationships remain elusive. Poor technology choice or poor project implementations are often blamed. Customer-service culture transformation - and the leadership needed from the CEO and a Chief Customer Officer to...
- White papers 2004-11-01
- Do You Know Your Customers - By Name?
- Experts suggest that building customer relationship is not easy. However, even if it is easy, it is hard to maintain customer relationships. Most business organizations emphasize on making customers, but very few make an effort to really know them and make an everlasting impression. Companies must focus on building loyal...
- White papers 2003-04-21
- customer relationship Automation: A Viable Business Objective Or An Oxymoron?
- Customer relationship management refers to technology and business systems that together automate the management of customer relationships. But before applying CRM one should consider whether or not it’s actually possible to automate the management of customer relationships. If customer relationship automation is, in fact, a viable business objective, it would...
- White papers 2003-01-01
- Brand Management Competency: Competitive Advantage Through customer relationships
- From the executive summary: ‘Its no surprise that today’s volatile economy contains many contradictions. In the face of tremendous pressure to produce short-term results, many executives have come to value activities that yield long-term advantages. They are embracing the notion of sustaining customer relationships beyond the initial transactions. Executives and...
- White papers 2003-01-01
- To Grow Profitably, Manage Customer Value, Not customer relationships
- Customer value refers to providing something over and above the usual product offering to delight the customer and not merely satisfy him/her. Organizations that focus on managing customer value witness exceptional growth. Providing better customer value, in turn, gives rise to strong and sustained customer relationships. Merely focusing on customer...
- White papers 2003-01-01
- Customer Marketing Organization: The Key To Turbocharging Customer Marketing Performance
- Stronger customer relationships have grown increasingly vital to the strategy of companies vying for competitive advantage in complex multi-channel marketplace. Many proactive players, acknowledging the need for a greater focus on strengthening customer relationships, have invested millions of dollars in the databases and technology required to support a customer-centric approach....
- White papers 2001-06-01
Additional Resources
- Conduct anti-gambling seminars
- Electrode Inc shouldn't involve itself into this situation of staff borrowing money from others within the organisation. It's a personal issue. The company has no right to dismiss Christopher Marcus within 24 hours. It was being too impulsive and harsh to Christopher. This has greatly affected the employees' morale. ...
- Articles 2008-12-01
- Maximizer Software Receives Repeat Top Honors From Leading Analyst Firm for customer relationship Management Software
- Maximizer Software Inc. (TSX: MAX), a leading provider of simple, accessible customer relationship management CRM solutions, today announced that Maximizer CRM 10 was selected by ISM Inc., CRM and Contact Center strategic advisors, as a Top 15 CRM Small & Medium Business Software Award winner for 2008. This is the...
- Articles 2008-05-08
- TeleTech Wins CRM Excellence Award
- TeleTechHoldings, Inc. (NASDAQ: TTEC), one of the largest and mostgeographically diverse global providers of business process outsourcing BPOsolutions, today announced that its performance-based learning model hasreceived a 2008 CRM Excellence Award from Technology MarketingCorporation's TMC Customer Interaction Solutions magazine. CustomerInteraction Solutions has been the premier publication in...
- Articles 2008-05-08
- OSI Geospatial Signs US$10 Million Contract With the U.S. Army
- OSI Geospatial Inc. (TSX: OSI)(OTCBB: OSIIF) announced today that its U.S. Systems Operations has signed a five year, US$10 million contract with the U.S. Army. Under the terms of this contract, the company will provide its land based command and control products and engineering services in support of U.S. Army...
- Articles 2008-05-07
- Sprint and Google Expand Relationship to Enable Richer Mobile Experience and More Choices for Sprint Customers
- Sprint Handsets to Feature Easy Access to Google Mobile Search, Google Maps for Mobile, YouTube and More OVERLAND PARK, Kan. -- Sprint (NYSE:S) and Google (NASDAQ:GOOG) today announced a partnership aimed at more deeply integrating Google applications and services into Sprint customers' mobile experience. As part of the...
- Articles 2008-05-07
- Tamalpais Bank Names Mae Lacourse as Vice President
- Industry Veteran Brings Business Banking Expertise SAN RAFAEL, Calif. -- Mae Lacourse has been named Vice President for Tamalpais Bank, it was announced today by Jamie Williams, EVP, Director of Retail and Commercial Banking. Lacourse, who comes to Tamalpais Bank from Bank of Marin, will be...
- Articles 2008-05-07
- eLoyalty Reports Improved First Quarter 2008 Results
- eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management CRM services andsolutions company, today announced financial results for the first quarterended March 29, 2008. For the first quarter of 2008, total revenue was $23.9 million and the netloss was $4.2 million. The net loss available to common shareholders was$0.49...
- Articles 2008-05-07
- Egenera Supports Fujitsu Siemens Computers' Launch of ServerView PAN Manager on PRIMERGY Servers
- Egenera Inc., the data center virtualizationcompany, today announced its strong support for Fujitsu Siemens Computers'launch of ServerView PAN ManagerTM on PRIMERGY blade servers see FujitsuSiemens Computers news release. The two companies first established asuccessful OEM relationship centered on the Egenera® BladeFrame® systemin 2005, amassing a strong enterprise customer base...
- Articles 2008-05-07
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