Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- The Journey to Performance Excellence: ISO 9000
- These standards, established and maintained by the International Organization for Standardization, are made up of the following three documents:ISO 9000:2000 contains a standard set of terms and definitions related to quality management;ISO 9001:2000 contains requirements for a quality management system QMS for achieving customer satisfaction by meeting customer requirements; ISO...
- White papers 2003-01-01
- Quality Function Deployment (QFD)
- Quality Function Deployment QFD is a way of making the 'voice of the customer' heard throughout an organization. It is a systematic process for capturing customer requirements and translating these into requirements that must be met throughout the 'supply chain'. QFD is particularly valuable when design trade-offs are necessary to...
- White papers 2003-01-01
Additional Resources
- Promoting Customer Satisfactions by Applying Six Sigma: An Example From the Automobile Industry
- This article integrates Kano's five quality mechanisms (1984), Maslow's hierarchy of human requirements (1954), and Herzberg's dual factors theory (Herzberg, Mausner, and Snyderman 1959), and combined this with the concept of the human-machine system and thus defined a thinking procedure map using quality mechanism questionnaire items. This customer requirement-pull model...
- White papers 2005-09-27
- Achieving Customer Service Excellence: The Vital Role of Content Integration
- In an increasingly online world, customers, partners and other constituencies are demanding an ever-increasing level of customer service from their vendors and government institutions. Yet these organizations have found that, despite significant investments in people, information and technology, true excellence in assisted service and web-based self-service is frustratingly difficult to...
- White papers 2004-02-17
- Sample Customer Service Resume
- This sample customer service resume will give you a quickstart on building an effective and optimized resume for your job application. Users can feel free to customize and edit this sample customer service resume as per their requirement for job application. This sample customer service resume will go a long...
- Tools & templates 2008-01-01
- AirGate PCS Reinstates Deposit Requirement in Midwest Region to Improve Quality of Customer Base
- Business Editors ATLANTA--BUSINESS WIRE--Nov. 4, 2002 Additional Restructuring Initiatives Include Amendment to iPCS Senior Credit Facility and Reduction of Workforce AirGate PCS, Inc. (NASDAQ/NM:PCSA), a PCS Affiliate of Sprint, announced today that iPCS, Inc., a wholly owned, unrestricted subsidiary of AirGate, has reinstated the deposit requirement...
- Research articles 2002-11-04
- Banta Streamlines Existing Production, Warehousing and Distribution of Print and Promotional Materials Into a Seamless, Total Supply Chain Management System for its Pharmaceutical Customer
- Banta's customer is a division of a premier global healthcare products company with sales in excess of $13 billion and operations in more than 100 countries. A program was needed to streamline existing production, warehousing and distribution of print and promotional materials into a seamless, total supply chain management system....
- Case studies
- Empowered And Engaged Employees: A Critical Requirement For Customer Loyalty
- This report helps in understanding the correlation between technology, performance optimization, employee empowerment, customer satisfaction and profit margin. It explains how to optimize customer-facing employees' time and skills to better support customers. The report discusses the importance of identifying necessary employee skill sets, including soft skills and the impact of...
- White papers 2003-11-20
- Pillar Data Systems Chooses Nuasis; IP-based Contact Center System Fulfills Disaster Recovery Requirement and Assures 24/7 Customer Service
- MOUNTAIN VIEW, Calif. -- NuasisTM Corporation, the IP contact center company, today announced that Pillar Data Systems, a leading provider of enterprise storage systems, has chosen the Nuasis NuContact Center for its customer service contact center operation. Nuasis' distributed architecture scales to meet Pillar's demand for redundancy of their mission-critical...
- Research articles 2005-08-10
- Con Edison Expands Use of Itron's Customer Care Software Tools; Itron Customer Care Applications Used for New York's Mandatory Hourly Pricing Program
- SPOKANE, Wash. -- Itron, Inc. (Nasdaq:ITRI) announced today a purchase of additional licenses for Itron Customer Care software solutions by Con Edison, to meet a new requirement for mandatory day-ahead hourly pricing which was imposed by the New York State Public Service Commission.
- Research articles 2006-09-21
- Web Site Search Tools Convert Shoppers to Buyers and Elevate Customer Satisfaction
- 91% of leading online retailers have improved customer conversion rates, 60% show increased average order value and 100% of leading retailers report year over year increases in customer satisfaction as a result of their web site search applications. This news surfaced in the recent research benchmark report, "Web Site Search:...
- Research articles 2007-03-06
- SARATOGA SYSTEMS: Esat Telecom awards customer management contract to Saratoga Systems
- M2 PRESSWIRE-30 July 1998-SARATOGA SYSTEMS: Esat Telecom awards customer management contract to Saratoga Systems C1994-98 M2 COMMUNICATIONS LTD RDATE:290798 In a deal worth GBP 120,000, Esat Telecom, Ireland's business telecommunications company has chosen to base its customer relationship management CRM system on Avenue 4.1...
- Research articles 1998-07-30
- Warehouse Management Systems Technologies: Transforming Customer Satisfaction Through Better Inventory Management
- This paper is a powerful aid that provides insight into warehouse, labor, and transportation management technologies and their impact on supply chain visibility. As such, the information may be used to synthesize warehouse operations, customer satisfaction, and information quality. It can change an organization from reactive to proactive. Managing the...
- White papers 2002-07-30
- Customer Service Request Form
- This is a template for customer service request form. User can make changes in it as per the requirement.
- Tools & templates 2007-12-01
- Customer Credit Refusal: Require Additional References
- Use this template to inform the customer that his/her application for credit has been refused on the basis of requirement for additional references.
- Tools & templates 2008-01-01
- Japan Airlines is newest Boeing 7E7 Dreamliner customer.
- M2 PRESSWIRE-22 December 2004-BOEING: Japan Airlines is newest Boeing 7E7 Dreamliner customerC1994-2004 M2 COMMUNICATIONS LTD RDATE:12222004 SEATTLE - The Boeing Company [NYSE: BA] today announced that Japan Airlines Corporation JAL has selected the Boeing 7E7 Dreamliner as its next generation mid-sized...
- Research articles 2004-12-22
- Pegasus Aviation Leases B737-200 to First-Time Customer WestJet Airlines
- Business Editors SAN FRANCISCO--BUSINESS WIRE--July 17, 2000 Pegasus Aviation, Inc., one of the world's leading commercial aircraft leasing companies, today announced it has leased a Boeing 737-200 (Stage 3) to first-time customer WestJet Airlines Ltd., based in Calgary, Alberta, Canada. The aircraft was delivered on June 26, 2000...
- Research articles 2000-07-17
- Executive Suite: U S WEST Restructures National Data Sales Force; 'Mainstreaming' Effort Boosts Customer Access to Data-Networking Solutions - Company Business and Marketing
- U S WEST has restructured its national sales force to better address the rapidly growing data requirement needs of its existing and future customers. The newly organized sales teams -- a 10-fold increase in national and existing core channel sales representatives -- can design and implement nationwide data...
- Research articles 1999-03-08
- Transportation Strategy--Key for Logistics Effectiveness
- "Transportation is a very key element of the logistics process and the supply chain which runs from vendors through to you to your customers. It involves the movement of product, service/speed and cost which are three of the five key issues of effective logistics. A transportation strategy, to be effective...
- White papers 1997-04-01
- Innovation In A Requirement Life-Cycle Framework
- In this paper, a requirements-based framework of innovation is discussed. Both customer and expert defined requirements are considered. The proposed framework treats requirements as evolving entities and is implemented using a data-driven approach. It provides a new perspective in support of the innovative product development process.
- White papers 2006-06-10
- << Previous
- page 1 of 1
- Next >>
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
