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- Third-Party Travel Sites Preferred by Poll Participants, Research Shows.
- By Chris Jones, Las Vegas Review-Journal Knight Ridder/Tribune Business News May 3--Set your own online house in order. That's the short-but-sweet advice one Seattle-area technology watchdog has for some of the nation's largest lodging providers, including several Las Vegas...
- Research articles 2004-05-03
- Dole Food Company, Inc. Ranks Among Top Ten Companies in American Customer Satisfaction Index
- Business Editors WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Feb. 21, 2003 Dole Food Company, Inc. (NYSE:DOL) today announced that it is ranked second among the thirty-one companies in the food, beverage and tobacco sector as ranked by The Customer Respect Group in its Winter 2003 Customer Respect Study. The Customer Respect...
- Research articles 2003-02-21
Additional Resources
- Northwest Airlines adds French language services at its nwa.com webSite; Web site again ranked highest among airlines in Customer Respect Group study.
- M2 PRESSWIRE-4 June 2004-NORTHWEST AIRLINES: Northwest Airlines adds French language services at its nwa.com webSite; Web site again ranked highest among airlines in Customer Respect Group studyC1994-2004 M2 COMMUNICATIONS LTD RDATE:06032004 MINNEAPOLIS - Northwest Airlines announced today that it has added...
- Research articles 2004-06-04
- MCI recognized for customer respect
- MCI announced on Thursday that it received the No. 1 ranking for delivering the best overall online customer experience in the U.S. telecom and networking industry, according to The Customer Respect Group's spring 2004 Online Customer Respect Study. In adMCI announced on Thursday that it received the No. 1 ranking...
- Research articles 2004-03-29
- Verizon Wireless leads in customer respect survey.(News)
- Verizon Wireless trumped all other telecommunications providers in the latest online customer respect survey conducted by research and consulting firm The Customer Respect Group. Verizon Wireless trumped all other telecommunications providers in the latest online customer respect survey conducted by research and...
- Research articles 2005-05-16
- Online Customer Respect Study Ranks Hibernia Near Top Among U.S. Financial Services Companies
- NEW ORLEANS -- A recent independent study of financial services companies ranked Hibernia National Bank (NYSE: HIB) among the best in the country at treating customers well online. The Summer 2004 Online Customer Respect Survey, conducted by Customer Respect Group, a research and consulting firm based in Bellevue, Wash.,...
- Research articles 2004-08-25
- Online Customer Respect Study Ranks Overstock.com No. 1 in USA
- Overstock.com, Inc. (NASDAQ: OSTK) today announced that it ranks No. 1 in the Q4 2007 Online Customer Respect Study issued by the Customer Respect Group.
- Research articles 2007-12-17
- Several life insurers excel in online customer service.(Technology: Technology Notes)(Genworth Financial Inc.)(Principal Financial Group)
- Thrivent Financial achieved an "Excellent" rating in this year's Third Quarter 2007 Online Customer Respect Study of the Life Insurance Industry by international research and consulting firm The Customer Respect Group. Thrivent Financial achieved an "Excellent" rating in this year's Third Quarter 2007...
- Research articles 2007-11-01
- Kaiser Permanente Ranked Number One among Health Care Plans for Online Customer Service and Respect; Multi-Award-Winning Site Takes Top Honors in Prestigious Survey
- OAKLAND, Calif. -- Kaiser Permanente announced today that the organization's website (www.kp.org) has won top honors in the Customer Respect Group's First Quarter 2005 Online Customer Respect Survey. In the survey, which looks at the online offerings and services of some of the country's largest pharmaceutical and healthcare firms, Kaiser...
- Research articles 2005-04-07
- Allergan site ranks first in respect for customers
- ALLERGAN had the highest-rated pharma company Web site in terms of customer respect during the first quarter of 2005, while Eli Lilly was rated worst, according to a study conducted by the Customer Respect Group, a research and consulting firm.
- Research articles 2005-04-01
- Anchorage Daily News, Alaska, Inside Alaska Business Column.
- Anchorage Daily News, Alaska Knight Ridder/Tribune Business News Apr. 4--ALASKA AIR GROUP SITES RANK TOPS: Alaska Air Group's Web sites have received the top ranking in an online customer respect study, the Seattle-based air carrier said. Alaska Air Group is...
- Research articles 2003-04-04
- Schwab Tops Firms for Online Privacy, Customers Say
- Based on how they treat their customers online, Charles Schwab Corp. ranked first among securities firms and The Bear Stearns Companies ranked last, according to the most recent semi-annual survey conducted by the Customer Respect Group, a research and c Based on how they treat their customers online, Charles Schwab...
- Research articles 2004-02-01
- Maximizer Software Leads On-premise CRM Vendors in Benchmark Industry Study.
- VANCOUVER, BRITISH COLUMBIA, Jun 7, 2006 CCNMatthews via COMTEX -- Customer Respect Group reports on CRM vendor online experience; Maximizer Software demonstrates industry best practices VANCOUVER, BRITISH COLUMBIA, Jun 7, 2006 CCNMatthews via COMTEX -- Customer Respect Group reports on CRM vendor online experience;...
- Research articles 2006-06-07
- Toeing the online
- In its recent analysis of corporate performance from an online customer's perspective. The Customer Respect Group (Bellevue, Wash.) rated 64 food, beverage and tobacco firms ranking among the country's 1,000 largest companies. On the food & beverage list, Land O'Lakes Minneapolis garnered the top spot, followed by Campbell Soup Co....
- Research articles 2004-04-01
- Jacksonville, Fla.-Based Grocer's Web Site Ranks Below Retail Average.
- By Christopher Calnan, The Florida Times-Union, Jacksonville Knight Ridder/Tribune Business News Apr. 20--Winn-Dixie Stores Inc.'s Web site ranked below the national average on a survey released Monday examining major retailers' sites. The survey, by the Bellevue, Wash.-based Customer Respect Group,...
- Research articles 2004-04-20
- UnitedHealth Group Inc. Q2 2009 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Josh Raskin - Barclays Capital. Josh Raskin - Barclays Capital My first question is just on the Medicare strategy for 2010. You guys didn’t mention it on the call, but there’s been a lot of discussion....
- Earnings calls 2009-07-21
- Oops! You Just Cost a Customer $5,000
- Last week, we discussed the best opening remark for a sales presentation to a large group. (See "QUIZ: What's the Best Opening Remark?").  I was surprised and alarmed that so many readers thought it appropriate to spend a time up front telling a funny story, or introducing themselves. Only...
- Blog posts 2009-09-18
- Unum Group Q1 2008 Earnings Call Transcript
- Question-and-Answer SessionThank you. [Operator Instruction]. And we will take our first question with Colin Devine with Citi. Please go ahead. Colin Devine - Citigroup Good morning. Thomas R. Watjen - President and Chief Executive Officer Good morning, Colin. Colin Devine - Citigroup Couple of questions, just to sort of...
- Earnings calls 2008-05-02
- International Coal Group Q4 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Gentlemen, your first question will come from the line of Shneur Gershuni with UBS. Please proceed. Shneur Gershuni - UBS Hi. Good morning, guys. Ben Hatfield Good morning. Shneur Gershuni - UBS Just a couple of quick questions. Just with respect to your outlook for...
- Earnings calls 2008-02-07
- Luxottica Group S.p.A. Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you sir. Ladies and gentlemen, the Q&A session is open.[Operator Instructions]. Now the first question comes from Mr. Mark Stogner from Exane [ph]. Mr. Stogner please proceed with your question. Unidentified Analyst Yes. Good evening, Mark Stogner [ph] from Exane BNP Paribas. I...
- Earnings calls 2007-10-30
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