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BNET Business Dictionary
- Customer Satisfaction
- the degree to which customer expectations of a product or service are met or exceeded. Corporate and individual customers may have widely differing reasons for purchasing a product or service...
- Customer Satisfaction definition on BNET »
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- New Customer Satisfaction Index Hints at Better Times Ahead
- After a year of disappointing scores, the annual American Customer Satisfaction Index put together by the University of Michigan saw a modest 0.4 percent jump on the index's 100 point scale to 75.2. WINNERS. Scoring well were hotels such as Marriott, Hyatt and Hilton with scores of...
- Blog posts 2008-05-20
- Claris Emphasizes No. 1 Customer Satisfaction Ranking in its Largest Marketing Campaign; New programs aim to increase product trial and reinforce industry-leading customer satisfaction
- SANTA CLARA, Calif.--BUSINESS WIRE--July 18, 1995--Claris Corporation, a leading vendor of Windows and Macintosh applications software, today announced a new corporate marketing program to stimulate new product trial and build increased awareness for its industry-leading customer satisfaction position.
- Research articles 1995-07-18
- Union Pacific Railroad Standardizes on Siebel eBusiness Applications; Leading North American Railroad Unites Sales, Service and Marketing to Enhance Customer Satisfaction
- Business Editors
- Research articles 2000-10-03
- Postbank NV Standardizes on Siebel eBusiness Applications; Leading Dutch Retail Bank Unites Sales, Service, and Marketing Teams to Enhance Customer Satisfaction
- Business Editors/High-Tech Writers
- Research articles 2000-12-21
- Baan and IBM announce expansion of global partnership; technology, service and marketing initiatives to increase customer satisfaction worldwide
- MENLO PARK, Calif.--BUSINESS WIRE--Jan. 25, 1996--Baan Company, N.V. (NASDAQ: BAANF; ASE: BAAN) and IBM Corporation today announced the expansion of their long-standing partnership in delivering solutions to their joint customers worldwide.
- Research articles 1996-01-25
- Customer Satisfaction In The Changing Global Economy
- Compelling new products and valuebased pricing are clearly important elements in any company's arsenal for attracting consumers. Product and price differentiation can be powerful strategies for gaining customers - but are they equally effective at keeping them? In nowadays' "Multipolar world," where new centers of economic power are emerging outside...
- White papers 2007-12-28
- The Twelve Laws of Customer Satisfaction
- There are twelve fundamental and inviolable laws that come into play every time you interact with a customer. Here they are. by Geoffrey James
- Blog posts 2008-09-09
- Project Management Escalation Process
- The quality of the project solution is often defined as "Fitness for purpose". This is a measure of the successful outcome of the project, and is often directly related to the effectiveness of requirements management. There are many ways of measuring fitness for purpose, but the ultimate measure is customer...
- White papers 2009-01-01
- Why Customer Satisfaction isn't Good Enough
- Although the goal of satisfied customers is all well and good, it misses the point in any strategic branding effort for many reasons. Satisfaction is important, but in the customer economy, it is no longer enough. Customer satisfaction provides little guidance about what's wrong, how to fix it or even...
- White papers 2003-01-01
- Maybe High Tech Should Become More Exclusive
- For years, high tech has largely been the home of the mass market mindset. Given the marginal cost of new product units, it's little wonder. An additional software license is the cost of a piece of paper and burning a DVD, and for hardware, when you've moved into selling millions...
- Blog posts 2008-07-11
- Survey On Customer Satisfaction
- Use this template to get a survey of customer satisfaction. Explain that customer feedback is essential to improving your quality. Make the questionnaire short and easy to fill out. You may want to offer an incentive for them to complete it.
- Tools & templates 2008-01-01
- Outsourcing: Unlocking The Hidden Value In Customer Experience Management
- For utility companies, achieving higher levels of customer service is an increasingly critical component of high performance. The regulatory climate acts as a natural motivator for utility companies to improve customer satisfaction for several reasons: to better manage against the risk of regulatory scrutiny or regulatory fines and penalties, increase...
- White papers 2008-09-29
- STERIS Corporation And UPS Freight Go The Extra Mile To Deliver Customer Satisfaction
- Prompted by continuous growth and increased domestic freight shipments in 2006 - up to 2,000 a week - STERIS decided to consolidate its LTL less than truckload regional and longhaul operations and award one enterprise-wide contract for domestic freight. The customer service aspect was critical. UPS Freight was awarded the...
- Case studies 2008-03-07
- Developing Successful Customer Satisfaction Surveys
- In today's competitive business environment, quality service is often the difference between keeping customers and losing them. Good marketing brings new customers in, but great service is what keeps them. But to provide good service, one needs a way to know how well one is doing - to find out...
- White papers 2008-04-21
- Apple Gets High Customer Satisfaction Rating, Sued by iPhone User
- There's an irony in this week's news for Apple. Abundant consumer good will is evident on one hand. On the other are signs that the company dangerously close to burning bridges with newer customers who never grew up in the Apple brand cult and might have little patience when things...
- Blog posts 2008-08-21
- Satellite Radio Sales to Rise, but Will Customer Satisfaction Follow?
- Ever since the FCC blessed the union of Sirius and XM to form one satellite radio company, opinions have run the gamut. At least one analyst firm expects total unit sales to continue rising, but as a long term subscriber to one of the services, I wonder whether some of...
- Blog posts 2008-08-13
- J.D. Power Banking Survey Shows Drop in Customer Satisfaction
- Although American Airlines has been aptly criticized for introducing a ludicrous baggage-check fee, at least the company was upfront about it. Banks have been levying dubiously disclosed "stealth fees" against customers for years for unintentional overdrafts and cash advances, and the latest survey of customer banking satisfaction from J.D. Power...
- Blog posts 2008-05-28
- Customer Satisfaction Surveys
- Customer satisfaction lies at the base of the success of any business. It not only leads to retention of the existing customers but also calls forth new customers. The survival and sustenance of companies in the market amidst heightened competition is possible only by being customer centric. This can be...
- White papers 2008-06-30
- S1 Corporation Q3 2008 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Our first question comes from George Sutton - Craig-Hallum Capital. George Sutton - Craig-Hallum Capital What’s financial meltdown? It doesn’t even appear that it impacts you at all. Johann Dreyer It is one of those things. The pipelines are good,...
- Earnings calls 2008-12-01
- Customer Satisfaction In The Changing Global Economy: Satisfying New Requirements
- Compelling new products and valuebased pricing are clearly important elements in any company's arsenal for attracting consumers. Product innovators such as Apple and BMW have built a loyal customer base by launching one exciting new product or product enhancement after another. For their part, low-cost providers such as Wal-Mart and...
- White papers 2007-12-28
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