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BNET Business Dictionary
- Customer Satisfaction
- the degree to which customer expectations of a product or service are met or exceeded. Corporate and individual customers may have widely differing reasons for purchasing a product or service...
- Customer Satisfaction definition on BNET »
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- Wendy's Earns Top Rating in University of Michigan Customer Satisfaction Survey; Ranks Highest in Customer Satisfaction among Quick-Service Restaurants
- DUBLIN, Ohio -- Wendy's International, Inc. (NYSE:WEN) took the top spot for customer satisfaction in the "limited service restaurants" category in this year's American Customer Satisfaction Index ACSI survey.
- Research articles 2007-05-17
- Siemens Service Organization Scores Big in Customer Satisfaction; IMV ServiceTrak Report Indicates Company is #1 in 20 of 33 Service Attributes
- CARY, N.C. -- Siemens Medical Solutions Service Organization ranked among the industry's top service providers in the 2005 ServiceTrakTM magnetic resonance imaging MRI survey. Created by IMV, a leading provider of market analysis and customer satisfaction assessment, ServiceTrak presents an independent analysis of service trends in the imaging industry and...
- Research articles 2005-08-10
- Extreme Networks and Data Integration publish results of IP customer satisfaction survey
- CORPORATE IT UPDATE-C1995-2008 M2 COMMUNICATIONS LTD
- Research articles 2008-01-14
- JetBlue and Continental rank top for customer satisfaction in survey by J.D. Power and Associates
- AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
- Research articles 2007-06-20
- Aetna Ranks First in Missouri in Survey of Customer Satisfaction with Health Plans
- ST. LOUIS -- Aetna (NYSE: AET) ranked number one in Missouri in the nation's largest assessment of customer satisfaction with health plans. The study measured consumer satisfaction in seven areas: Overall satisfaction, willingness to recommend a plan, on-line tools, customer service, complaint resolution, plan communication and enrollment process. The rankings...
- Research articles 2007-03-19
- HP Tops Competitors in Customer Satisfaction Survey; HP Outperforms IBM and Dell, Capturing Top Honors Among IT Service Providers in Technology Business Research Survey
- PALO ALTO, Calif. -- HP (NYSE:HPQ) (Nasdaq:HPQ) today announced that it earned the No. 1 ranking in customer satisfaction among vendors of corporate information technology IT service and support, according to the newly released Technology Business Research Inc.'s Corporate IT Service and Support survey covering the first quarter of 2004.(1)...
- Research articles 2004-06-24
- Survey: E-Duction's Clear MasterCard® Program Rates High in Customer Satisfaction
- Features Such as Zero Percent Interest, Automatic Payroll Deductions and Guaranteed-Issue Credit Are Rated Very Favorably by Cardholders
- Research articles 2007-11-02
- Magazine finds little improvement made in cell service quality.(News)
- Byline: DAN MEYER Consumers' love-hate relationship with the wireless industry appears to be as contentious as ever. The latest survey and rankings released by Consumer Reports showed that despite the near-record-level of customer growth duri Byline: DAN MEYER...
- Research articles 2005-01-10
- T-Mobile USA pulls ahead of Verizon Wireless in customer satisfaction.(News)
- T-Mobile USA Inc. moved ahead of Verizon Wireless in customer satisfaction, according to a survey by Vocal Laboratories Inc. The survey draws on the experiences of individuals who provide Vocal Labs with feedback on their customer-service expe T-Mobile USA...
- Research articles 2006-07-24
- Claris products capture top honors for global customer satisfaction; FileMaker Pro, ClarisWorks, MacWrite Pro exceed customer expectations in DASAR International Survey
- SANTA CLARA, Calif.--BUSINESS WIRE--Feb. 21, 1995--In a new worldwide survey of more than 6,000 personal computer users, software products from Claris Corporation, a leading vendor of Windows and Macintosh software, scored the highest customer satisfaction in their categories, the company announced today.
- Research articles 1995-02-21
- Intraware Survey Shows End-Users Overwhelmingly Prefer Electronic Software Delivery; SubscribeNet Benefits Provide Increased Customer Satisfaction
- Business Editors/High-Tech Writers
- Research articles 2002-05-07
- NetQoS Customer Satisfaction Levels Among the 'Highest Ever' Seen in a Survey by First Market Research; NetQoS Receives High Ratings for Network Management Products, Support, Sales Organization
- AUSTIN, Texas -- NetQoSR Inc. has earned some of the highest customer approval ratings ever seen in a First Market Research customer satisfaction study.
- Research articles 2005-08-01
- Customers Are Satisfied With FDA, Says Survey.(Brief Article)
- Results of the second government-wide customer satisfaction survey showed that consumers continue to be satisfied with the FDA's performance in food labeling and consumer alerts on food safety issues, and continue to have confidence and trust in the Results of the second government-wide customer satisfaction...
- Research articles 2001-01-08
- Philips Ultrasound Business Ranks #1 in Overall Service Performance in 2005 IMV ServiceTrak™ Survey; Philips Service Organization places first for 13th year in a row in customer satisfaction
- ANDOVER, Mass. -- Royal Philips Electronics (NYSE: PHG, AEX: PHI) announced today that customers rated its Medical Systems division the #1 vendor in overall service and first in manufacturer performance for "Ultrasound All Systems" in the 2005 IMV ServiceTrak survey. Philips also received top marks in customer satisfaction for Ultrasound...
- Research articles 2005-12-13
- Cypress Receives Highest Scores in Quarterly Customer Satisfaction Survey From Contract Manufacturers; Q202 Survey Responses Identify Primary Customer Satisfaction Issues
- Business Editors/High-Tech Writers
- Research articles 2002-06-26
- BellSouth Receives Top Honors for Residential Customer Satisfaction in Yankee Group's Technologically Advanced Family - TAF - Survey
- Business Editors
- Research articles 2002-12-23
- Hitachi Data Systems Continues to Lead Storage Industry in Customer Satisfaction; Wit SoundView User Survey Confirms Earlier Reports of Industry Leadership
- Business Editors/High-Tech Writers
- Research articles 2001-08-29
- Aberdeen Group Survey Of LogicTools Users Reveals High Customer Satisfaction and Supply Chain Performance
- Results to be profiled by LogicTools at CSCMP Learning Exchange in San Antonio, TX
- Research articles 2006-10-11
- Consumer Reports' Personal Banking Survey Ranks Commerce Bank Best for Overall Customer Satisfaction; National City, Wachovia, Regions Bank Also Highly Rated in CR's Survey; Wells Fargo, Bank One, Chase Rank Towards the Bottom.
- Byline: Consumers Union Byline: Consumers Union
- Research articles 2006-08-07
- IDS Scheer Named 2007 SAP® Channel Partner of the Year and Receives Distinction of Highest Customer Satisfaction Scores in Newly Released SAP Survey
- BERWYN, Pa. -- IDS Scheer, the leading provider of Business Process Management BPM and a global services partner for SAP consulting services, today announced it has been named the 2007 SAP[R] Channel Partner of the Year in the United States.
- Research articles 2008-02-04
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