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customer satisfaction

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BNET Business Dictionary

Customer Satisfaction: the degree to which customer expectations of a product or service are met or exceeded. Corporate and individual customers may have widely differing reasons for purchasing a product or service...; Customer Satisfaction definition on BNET »

BNET Resources

Pizza Hut® Surges in Customer Satisfaction Scores and Receives Highest Ranking in Pizza Category: DALLAS -- Pizza Hut announced today its customer satisfaction scores jumped higher than any other national pizza chain resulting in a top ranking.; Tags: customer satisfaction, Pizza Hut; Research articles 2008-05-20
First Call Resolution is a Critical Determinant of Customer Satisfaction - New Report Shows You How to Achieve It: DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c87849) has announced the addition of Achieving First Call Resolution 2008: Improving Measurement, Usage, and Customer Satisfaction to their offering.; Tags: customer satisfaction; Research articles 2008-04-08
New Customer Satisfaction Index Hints at Better Times Ahead: After a year of disappointing scores, the annual American Customer Satisfaction Index put together by the University of Michigan saw a modest 0.4 percent jump on the index's 100 point scale to 75.2. WINNERS. Scoring well were hotels such as Marriott, Hyatt and Hilton with scores of...; Tags: University Of Michigan, Southwest Airlines Co., Customer Satisfaction, Telephony, Telecom & Utilities, Product Marketing, Telecommunications, Network Technology, Networking, Marketing, Peter Galuszka; Blog posts 2008-05-20
Continental Airlines ranks highest in customer satisfaction category in study by J.D. Power and Associates: AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD; Tags: Continental Airlines Inc., customer satisfaction, J.D. Power Associates; Research articles 2007-06-20
How to Sell Manager-To-Manager: How to Sell Manager-To-ManagerExcellent articleI've enjoyed this article as a good checkup for what works. In the industries I've been active in, I dropped the "consultant" title quite a while ago. As a former technology trainer, I learned early on that everyone usually wants the solutions handed to them....; Tags: customer satisfaction, M2M, Sell Manager-To-Manager; Discussion threads 2007-10-25

Moving from Selling to Account Management: To succeed in key account management, sales staff need to change their role and their objective. Instead of pursuing short-term profit, they must concentrate on managing customer relationships and understanding the customer's whole business. Account managers have two important roles—account support and account development. Successful account management requires a wide...; Tags: Sales strategy, Sales force management, Sales channel, BNET Editorial, account management, sales productivity, sales force, customer relationship, sales, decision-making, team, customer satisfaction, job; Articles 2007-10-19
Starbucks Scores Top Customer Satisfaction Rating in American Customer Satisfaction Index: SEATTLE -- Starbucks (Nasdaq:SBUX) scored the top rating for customer satisfaction among the U.S. largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index ACSI released today.; Tags: American Customer Satisfaction Index, customer satisfaction, Starbucks Corp.; Research articles 2008-05-20
Riverbed Selects ForeSee Results to Measure Online Customer Satisfaction: ANN ARBOR, Mich. -- ForeSee Results announced today that it was selected by Riverbed Technology, the technology and market leader in wide-area data services WDS, to collect "voice of customer" feedback and measure customer satisfaction with www.riverbed.com.; Tags: customer satisfaction, Riverbed Technology Inc.; Research articles 2008-06-10
Keithley Recognized for Outstanding Customer Satisfaction in Semiconductor Industry: CLEVELAND -- Keithley Instruments, Inc. (NYSE:KEI), a leader in solutions for emerging measurement needs, has been recognized for outstanding customer satisfaction by VLSI Research Inc, a global leader in providing independent customer evaluations of semiconductor equipment suppliers. VLSI has awarded Keithley a five star rating among Process Diagnostics companies, the...; Tags: customer satisfaction, Keithley Instruments Inc., semiconductor; Research articles 2007-01-31
Study: mixed results in customer satisfaction: ACSI gives nod to Wendy's, McD, KFC, Starbucks, but most big brands lag flat average: ANN ARBOR, MICH. -- Customer satisfaction with the average quick-service meal failed to grow in the past year, and most leading brands lag the sector's overall rating, according to a closely watched annual study from the University of Michigan.; Tags: brand, customer satisfaction, Starbucks Corp.; Research articles 2007-05-21
Vivisimo to Provide Advanced Analysis of Customer Satisfaction Surveys for ForeSee Results: Velocity 5.5 to Increase Visibility into Customer Satisfaction Management; Tags: analysis, customer satisfaction; Research articles 2007-02-21
Mid-West Utility Provider, Aquila, Deploys Verint ULTRA Solution; Leverages Actionable Intelligence to Enhance Customer Satisfaction and Enterprise-Wide Quality: MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced that Aquila, Inc. (NYSE: ILA) has deployed its ULTRATM solution to enhance customer satisfaction and drive quality across its enterprise. ULTRA will help Aquila understand the underlying causes...; Tags: Aquila Mining Systems, customer satisfaction; Research articles 2006-08-09
Cisco Launches the Next Generation in Customer Satisfaction; New Model Measures Loyalty Economics Allowing Partners to Make Better Business Decisions: SAN JOSE, Calif. -- As part of the company's continued commitment to providing its partners with the tools, training and programs to accelerate revenue growth, Cisco SystemsR (NASDAQ:CSCO) today announced it has added a loyalty methodology to its partner customer satisfaction tool,; Tags: Cisco Systems Inc., customer satisfaction; Research articles 2005-06-20
Driving Organic Growth at Bank Of America: Though many financial institutions claim they are striving to attain high customer satisfaction, the results of last year's American Customer Satisfaction Index show the financial services industry has some of the lowest customer satisfaction ratings of aThough many financial institutions claim they are striving to attain high customer satisfaction, the...; Tags: Bank of America Corp., customer satisfaction; Research articles 2005-02-01
Inside Innovation at Xerox: a Periodic Glimpse at Work in Progress; Company Develops Innovative System That Rethinks Customer Satisfaction to Rapidly Get Feedback, Resolve Problems: ROCHESTER, N.Y. -- If astronauts can be conditioned to sense problems and respond to them, can a business organization be conditioned in the same way? An innovative customer satisfaction tool being developed by Xerox Corporation (NYSE: XRX) behavioral specialists is showing that maybe it can.; Tags: customer satisfaction, Xerox Corp.; Research articles 2005-03-03
Fujitsu the Clear Wintel Laptop Leader for Reliability and Customer Satisfaction, Says Annual PC Magazine Reader Survey: Fujitsu Computer Systems Corporation today announced it has established itself as the clear Wintel laptop leader for reliability and customer satisfaction, according to PC Magazine's 20th annual Reader Satisfaction Survey. For the fourth year in a row, Fujitsu scored significantly better than average in overall satisfaction, reliability, and likelihood of...; Tags: Clear, customer satisfaction, Fujitsu Ltd., leader, PC; Research articles 2007-10-08
INX Recognized by Cisco for Customer Satisfaction Excellence: HOUSTON -- INX Inc. (NASDAQ:INXI) announced today that it has received Cisco Channel Customer Satisfaction Excellence recognition from Cisco Systems. This recognition is the highest customer satisfaction distinction a Cisco partner can achieve within the Cisco Channel Partner Program, a program which enables customers and partners to identify top Cisco...; Tags: Cisco Systems Inc., customer satisfaction; Research articles 2007-05-22
Logicalis Recognized by Cisco for Customer Satisfaction Excellence: Logicalis Receives Award for Delivering the Highest Levels of Customer Satisfaction around Cisco Unified Communications and Network Solutions; Tags: Cisco Systems Inc., customer satisfaction; Research articles 2007-05-29
When It Comes to Customer Satisfaction in the West, Nobody Ranks Higher Than Verizon Wireless; Company Recognized in 2005 J.D. Power and Associates Study; Latest in Long Line of Accolades Nationally and Locally: BEDMINSTER, N.J. -- Verizon Wireless, owner and operator of the nation's most reliable wireless network, is once again a leader in customer satisfaction, according to the J.D. Power and Associates 2005 U.S. Wireless Regional Customer Satisfaction Index CSI StudySM released today. Verizon Wireless received the J.D. Power award in this...; Tags: customer satisfaction, J.D. Power Associates, Verizon Wireless; Research articles 2005-09-07
EGYPT: VODAFONE RECORDS 74% CUSTOMER SATISFACTION.: According to Addustour newspaper (January 24, 2008), a recently conducted online survey by the Maktoob Research, the full-service online research unit of maktoob.com, ... According to Addustour newspaper (January 24, 2008), a recently conducted online survey by the Maktoob Research, the full-service online research unit...; Tags: customer satisfaction, Vodafone Group Plc.; Research articles 2008-01-27