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	<title><![CDATA[customer satisfaction Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+satisfaction.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer satisfaction]]></description>
	<s:counts start="0" returned="20" found="636" />
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		<title><![CDATA[Nuance Communications, Inc. F4Q09 (Qtr End 09/30/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-367853.html]]></link>
		<description><![CDATA[ Question-and-Answer Session  Operator  Operator Instructions The first question comes from the line of Daniel Ives &#8211; FBR Capital Markets. Daniel Ives &#8211; FBR Capital Markets Could you for next year talk about implied in your guidance for fiscal 2010 what type of growth you are looking for...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 18:01:07 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
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		<category domain="http://resources.bnet.com/topic/nuance+communications+inc..html"><![CDATA[Nuance Communications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">NUAN</category>
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		<title><![CDATA[Retail Consumer Satisfaction Up But Wal-Mart Disputes It's Lower Number]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/1000665/retail-consumer-satisfaction-up-but-wal-mart-disputes-its-lower-number/]]></link>
		<description><![CDATA[Consumers might have been stingy in the fourth quarter, but they came out of the period happier about the way they were treated by retailers, the American Consumer Satisfaction Index demonstrated, with Wal-Mart and Dollar General being exceptions.    Considered in two categories, department/discount store and supermarket, Wal-Mart...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 20 Feb 2009 13:41:40 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/supermarket.html"><![CDATA[Supermarket]]></category>
		<category domain="http://resources.bnet.com/topic/wal-mart+stores+inc..html"><![CDATA[Wal-Mart Stores Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://resources.bnet.com/topic/mike+duff.html"><![CDATA[Mike Duff]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">WMT</category>
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		<title><![CDATA[Project Management Escalation Process]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=970817]]></link>
		<description><![CDATA[The quality of the project solution is often defined as "Fitness for purpose". This is a measure of the successful outcome of the project, and is often directly related to the effectiveness of requirements management. There are many ways of measuring fitness for purpose, but the ultimate measure is customer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/project+management+gems.html"><![CDATA[Project Management Gems]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
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		<title><![CDATA[Price Can't Always Buy Customer Satisfaction]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/1000358/price-cant-always-buy-customer-satisfaction/]]></link>
		<description><![CDATA[Despite the attention paid bargain shopping in the holiday season, consumers still demand more from retailers than a good price.    This is true across the spectrum of retail. Trader JoeÃ¢â‚¬â„¢s for example, has won customers based on the low prices it offers for fashionable food. Evolving on...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 30 Dec 2008 14:49:30 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/trader.html"><![CDATA[Trader]]></category>
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		<category domain="http://resources.bnet.com/topic/trader+joe.html"><![CDATA[Trader Joe]]></category>
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		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/mike+duff.html"><![CDATA[Mike Duff]]></category>
		<category domain="http://resources.bnet.com/topic/mike+duff.html"><![CDATA[Mike Duff]]></category>
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	<item>
		<title><![CDATA[S1 Corporation Q3 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-253266.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator  Operator Instructions Our first question comes from George Sutton - Craig-Hallum Capital. George Sutton - Craig-Hallum Capital    What&#8217;s financial meltdown? It doesn&#8217;t even appear that it impacts you at all. Johann Dreyer  It is one of those things. The pipelines are good,...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 10:35:38 -0800</pubDate>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SONE</category>
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		<title><![CDATA[Core Laboratories: High Level of Customer Satisfaction]]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fseekingalpha.com%2Farticle%2F106438-core-laboratories-high-level-of-customer-satisfaction%3Fsource%3Dbnet&siteid=23&tag=seekingalpha]]></link>
		<description><![CDATA[Doug Sheridan submits: Granted, success in the oil and gas business is usually better measured over the long term rather than the here and now. Yet, we also believe in acknowledging excellence based on short-term performance when warranted. Core Laboratories CLB is one company in the oilfield that is has...]]></description>
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		<pubDate>Mon, 17 Nov 2008 04:34:39 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
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		<category domain="http://resources.bnet.com/topic/energy.html"><![CDATA[Energy]]></category>
	</item>
	<item>
		<title><![CDATA[Outsourcing: Unlocking The Hidden Value In Customer Experience Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=941799]]></link>
		<description><![CDATA[For utility companies, achieving higher levels of customer service is an increasingly critical component of high performance. The regulatory climate acts as a natural motivator for utility companies to improve customer satisfaction for several reasons: to better manage against the risk of regulatory scrutiny or regulatory fines and penalties, increase...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 29 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/utility+company.html"><![CDATA[Utility Company]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[The Twelve Laws of Customer Satisfaction]]></title>
		<link><![CDATA[http://www.bnet.com/5208-13076-0.html?forumID=1&threadID=3401&messageID=16074&start=0]]></link>
		<description><![CDATA[The Twelve Laws of Customer SatisfactionRE: The Twelve Laws of Customer SatisfactionA reader just sent me this email. The email was spawned by a different post ("How to Deal with a Rude Customer"), but I'm posting it here under this topic because the email illustrates what can happen when the...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 09 Sep 2008 10:55:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
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	</item>
	<item>
		<title><![CDATA[The Twelve Laws of Customer Satisfaction]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=462]]></link>
		<description><![CDATA[There are twelve fundamental and inviolable laws that come into play every time you interact with a customer. Here they are. by Geoffrey James]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 09 Sep 2008 05:30:29 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
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	<item>
		<title><![CDATA[Apple Gets High Customer Satisfaction Rating, Sued by iPhone User]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/1000358/apple-gets-high-customer-satisfaction-rating-sued-by-iphone-user/]]></link>
		<description><![CDATA[There's an irony in this week's news for Apple. Abundant consumer good will is evident on one hand. On the other are signs that the company dangerously close to burning bridges with newer customers who never grew up in the Apple brand cult and might have little patience when things...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 21 Aug 2008 01:55:43 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/apple+iphone.html"><![CDATA[Apple iPhone]]></category>
		<category domain="http://resources.bnet.com/topic/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/3g.html"><![CDATA[3G]]></category>
		<category domain="http://resources.bnet.com/topic/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://resources.bnet.com/topic/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
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		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
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		<category domain="http://resources.bnet.com/topic/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://resources.bnet.com/topic/erik+sherman.html"><![CDATA[Erik Sherman]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="tickers">AAPL</category>
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	<item>
		<title><![CDATA[Satellite Radio Sales to Rise, but Will Customer Satisfaction Follow?]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/1000334/satellite-radio-sales-to-rise-but-will-customer-satisfaction-follow/]]></link>
		<description><![CDATA[Ever since the FCC blessed the union of Sirius and XM to form one satellite radio company, opinions have run the gamut. At least one analyst firm expects total unit sales to continue rising, but as a long term subscriber to one of the services, I wonder whether some of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 13 Aug 2008 13:15:54 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/radio.html"><![CDATA[Radio]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/satellite.html"><![CDATA[Satellite]]></category>
		<category domain="http://resources.bnet.com/topic/satellite+radio.html"><![CDATA[Satellite Radio]]></category>
		<category domain="http://resources.bnet.com/topic/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/digital+music.html"><![CDATA[Digital Music]]></category>
		<category domain="http://resources.bnet.com/topic/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/erik+sherman.html"><![CDATA[Erik Sherman]]></category>
	</item>
	<item>
		<title><![CDATA[Maybe High Tech Should Become More Exclusive]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/1000145/maybe-high-tech-should-become-more-exclusive/]]></link>
		<description><![CDATA[For years, high tech has largely been the home of the mass market mindset. Given the marginal cost of new product units, it's little wonder. An additional software license is the cost of a piece of paper and burning a DVD, and for hardware, when you've moved into selling millions...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 11 Jul 2008 14:24:48 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/computer+software.html"><![CDATA[Computer Software]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/erik+sherman.html"><![CDATA[Erik Sherman]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Satisfaction Surveys]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=975339]]></link>
		<description><![CDATA[Customer satisfaction lies at the base of the success of any business. It not only leads to retention of the existing customers but also calls forth new customers. The survival and sustenance of companies in the market amidst heightened competition is possible only by being customer centric. This can be...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 30 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/articles+factory.html"><![CDATA[Articles Factory]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Riverbed Selects ForeSee Results to Measure Online Customer Satisfaction]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_June_10/ai_n25492397]]></link>
		<description><![CDATA[ANN ARBOR, Mich. -- ForeSee Results announced today that it was selected by Riverbed Technology, the technology and market leader in wide-area data services WDS, to collect "voice of customer" feedback and measure customer satisfaction with www.riverbed.com.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 10 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/riverbed+technology+inc..html"><![CDATA[Riverbed Technology Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RVBD</category>
		<category domain="tickers">RVBD</category>
	</item>
	<item>
		<title><![CDATA[J.D. Power Banking Survey Shows Drop in Customer Satisfaction]]></title>
		<link><![CDATA[http://industry.bnet.com/financial-services/100039/jd-power-banking-survey-shows-drop-in-customer-satisfaction/]]></link>
		<description><![CDATA[Although American Airlines has been aptly criticized for introducing a ludicrous baggage-check fee, at least the company was upfront about it. Banks have been levying dubiously disclosed "stealth fees" against customers for years for unintentional overdrafts and cash advances, and the latest survey of customer banking satisfaction from J.D. Power...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 28 May 2008 18:06:55 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/fee.html"><![CDATA[Fee]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://resources.bnet.com/topic/carlos+bergfeld.html"><![CDATA[Carlos Bergfeld]]></category>
	</item>
	<item>
		<title><![CDATA[New Customer Satisfaction Index Hints at Better Times Ahead]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=1157]]></link>
		<description><![CDATA[After a year of disappointing scores, the annual American Customer Satisfaction Index put together by the University of Michigan saw a modest 0.4 percent jump on the index's 100 point scale to 75.2.    	WINNERS. Scoring well were hotels such as Marriott, Hyatt and Hilton with scores of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 May 2008 11:57:43 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/university+of+michigan.html"><![CDATA[University Of Michigan]]></category>
		<category domain="http://resources.bnet.com/topic/southwest+airlines+co..html"><![CDATA[Southwest Airlines Co.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://resources.bnet.com/topic/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/peter+galuszka.html"><![CDATA[Peter Galuszka]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LUV</category>
		<category domain="tickers">LUV</category>
	</item>
	<item>
		<title><![CDATA[Pizza Hut® Surges in Customer Satisfaction Scores and Receives Highest Ranking in Pizza Category]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_20/ai_n25436138]]></link>
		<description><![CDATA[DALLAS -- Pizza Hut announced today its customer satisfaction scores jumped higher than any other national pizza chain resulting in a top ranking.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 20 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/pizza+hut.html"><![CDATA[Pizza Hut]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[FedEx Number One in Customer Satisfaction Among Express Delivery Companies]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_20/ai_n25436178]]></link>
		<description><![CDATA[American Customer Satisfaction Index: FedEx Also Tops Among 130 Companies Rated]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 20 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/federal+express.html"><![CDATA[Federal Express]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Starbucks Scores Top Customer Satisfaction Rating in American Customer Satisfaction Index]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_20/ai_n25438073]]></link>
		<description><![CDATA[SEATTLE -- Starbucks (Nasdaq:SBUX) scored the top rating for customer satisfaction among the U.S. largest Limited Service Restaurant chains in the 2008 American Customer Satisfaction Index ACSI released today.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 20 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/starbucks+corp..html"><![CDATA[Starbucks Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SBUX</category>
		<category domain="tickers">SBUX</category>
	</item>
	<item>
		<title><![CDATA[PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25416987]]></link>
		<description><![CDATA[The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact CenterTM, today announced it has the highest customer satisfaction rating for contact center performance management solutions in the "2008 Contact Center Performance Management Report" from DMG Consulting LLC, a market research firm...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 15 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aspect+software+inc..html"><![CDATA[Aspect Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
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