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- Gen-Probe Inc. Q3 2008 Earnings Conference Call Transcript
- Question-and-Answer SessionThank you. We'll now begin the question and answer session. [Operator Instructions]. And our first question comes from Quintin Lai with Robert W. Baird Co. Sir, your line is open. Quintin Lai - Robert W. Baird Hi. Good afternoon. Congratulations on a nice quarter. Henry L. Nordhoff -...
- Earnings calls 2008-10-31
- Harmonic, Inc. Q1 2009 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Mark Sue – RBC Capital Markets. Mark Sue – RBC Capital Markets The guidance of $72 million to $78 million how should we look at the Scopus contribution in 2Q? Furthermore any thoughts on how we should...
- Earnings calls 2009-05-04
Additional Resources
- Snakeplots for Understanding Customer Perceptions
- Article explains that how customers view or perceive the different products on the market. One technique that clearly depicts these customer perceptions is "snake-plot". It is a technique that falls under the umbrella term of "perceptual mapping." The reason for the necessity of competitor analysis is clearly indicated by the...
- White papers 2000-01-01
- Managing Customer Services : Human Resource Practices, Turnover, And Sales Growth
- This study examines the relationship between human resource practices, employee quit rates, and organizational performance by drawing on a unique nationally representative sample of 354 customer service and sales establishments in the telecommunications industry. Multivariate analyses show that quit rates are lower and sales growth is higher in establishments that...
- White papers 2000-06-29
- Raising the Standard of Customer Service
- Standard Chartered Bank, the world's leading emerging markets bank, offers a full range of financial services to both consumer and wholesale banking customers. To capture and retain more of the high-value customer segment in these markets, the bank embarked on a customer sales and service program. Standard Chartered Bank turned...
- Case studies
- New Customer Segment: Wealth Management Sees Ups and Downs
- If customer relationship management CRM has continued to attract investment by banks in 2001 despite a sputtering economy, few would argue that "wealth management" places a close second. "Wealth management is certainly a theme I would want to hit on fo If customer relationship management CRM has continued to attract...
- Research articles 2001-12-05
- Thai cellular operator opens battleground in low-end segment.
- By Srisamorn Phoosuphanusorn, Bangkok Post, Thailand Knight Ridder/Tribune Business News Sep. 3--Rapid sales growth in its low-end customer segment has prompted cellular operator Advanced Info Service AIS to push further into the untapped grass-roots market in rural areas this year to retain...
- Research articles 2004-09-03
- Frost & Sullivan Recognizes POWERVAR's Customer Segment Penetration in the North American UPS Market
- PALO ALTO, Calif. -- Frost & Sullivan's recent study, North American UPS Markets, acknowledged POWERVAR's exceptional, focused customer-centric approach toward satisfying quality backup power needs in the healthcare sector. Its wide product portfolio includes power conditioners, backup power supplies, and diagnostic tools/accessories.
- Research articles 2004-12-14
- The Incumbent's Advantage
- Many big-company CEOs assume it's hard to grow profits organically, so they seek out new markets or acquisitions to drive growth. And they ignore a goldmine of growth potential that's right under their noses and invisible...
- Articles 2008-11-20
- "MarketBusters" Author: Customer Care Vital in Downturn
- Rita Gunther McGrath has made a career out of making the most complex strategic problems sound simple. Her classic Harvard Business Review articles (co-authored with Ian MacMillan) "Discovery-Driven Planning" and "Discovering New Points of Differentiation" effectively break down the issues of the most cumbersome strategic and marketing problems into manageable...
- Blog posts 2008-11-12
- What is a Positioning Statement?
- A positioning statement for each targeted segment is required. Positioning simply means how you want your target segment to perceive you. Note that this is not necessarily how they see you now, but how you want them to see you. In essence, then, it is a promise to the target...
- White papers 2000-01-01
- PC Connection, Inc. Q1 2008 Earnings Call Transcript
- Question-and-Answer Session Operator Thank you, sir. Operator instructions And for our first question, we go to Brian Alexander with Raymond James. Brian Alexander – Raymond James Thanks. Good morning. Jack Ferguson Good morning. Patricia Gallup Good morning. Brian Alexander – Raymond...
- Earnings calls 2008-05-19
- Avnet Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you. Ladies and gentlemen, we will now be conducting a question-and-answer session. Operator Instructions Our first question is from Jim Suva with Citigroup. Please state your question. Jim Suva - Citigroup Great. Thank you very much and congratulations. Can you talk a little bit about, now...
- Earnings calls 2007-04-26
- OfficeMax Q2 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator [Operator Instructions]. And your first question is from Gary Balter with Credit Suisse. Seth Basham - Credit Suisse First Boston Hi, good morning. It's actually Seth Basham for Gary. Congrats on a good quarter in a tough environment. A couple of quick questions for...
- Earnings calls 2007-08-01
- Building a 360-degree View of the Customer
- Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...
- Articles 2007-10-30
- ABB Pulp & Paper Receives Frost & Sullivan's Customer Value Enhancement Award in Motors, Drives, & Power Transmission Segment
- BOSTON -- Frost & Sullivan presented ABB Pulp & Paper with the 2004 Customer Value Enhancement Award for the motors, drives, and power transmission segment at last night's Excellence in Customer Value Enhancement Awards Banquet.
- Research articles 2004-07-15
- Mahindra & Mahindra Ltd. Received the 2007 Frost & Sullivan India Genset Industry Excellence Voice of Customer Award for Most Preferred Brand in Telecom Segment
- MUMBAI, India -- Mahindra & Mahindra Ltd. Mahindra Powerol Business received the Frost & Sullivan India Genset Industry Excellence Voice of Customer Award for the Most Preferred Brand in Telecom (Cell-sites) segment, 2007 at the recently held Voice of Customers Industry Excellence Awards in the Indian Automation and Gensets market,...
- Research articles 2007-12-26
- DigiMine releases segmenting tool; Analytics firm says product's easy user interface sets it apart in crowded market.(CRM Strategies)
- Byline: CAROL KROL Data analytics provider digiMine earlier this month announced the addition of a new segmentation product, Customer Segment Manager, to its data analytics services. Customer Segment Manager, which is being beta-tested by several companies including Dow Jones & Co.'s Electronic Publishing...
- Research articles 2002-11-11
- Peterbilt ranks highest for customer satisfaction in J.D. Power and Associates conventional medium-duty segment
- For the second consecutive year and third time in four years, Peterbilt Motors Cry ranked highest in the J.D. Power and Associates Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment. "Peterbilt has again shown its commitment to and success in the medium duty market. Our...
- Research articles 2003-01-01
- Three Approaches to Customer-Centric Understanding
- Customer segmentation is the foundation of customer insight. It is the core organizing structure from which all else springs. Truth is an elusive thing, and nowhere is that more evident than in understanding the value — and values — of a customer. Becoming customer-centric is an increasingly popular goal...
- White papers 2001-06-15
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