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eGain Communications Corp. is in the Technology Industry
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Creditsafe Selects eGain OnDemand for Unified Customer Service
eGain (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge management software for on-premise or on-demand deployment, today announced that Creditsafe, the business credit information expert, is implementing on-demand versions of eGain SelfServiceTM and eGain ChatTM to offer its customers a sophisticated web self-service portal and live assistance...
eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of Customer Service in North America
eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that it will host an online seminar featuring Chip Gliedman, VP of CRM Research at Forrester, and Bob Fernekees, Publisher at Destination CRM. The webinar is scheduled...
First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises
In a new market study, eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, found that North American enterprises are significantly under-performing in customer service. Companies benchmarked included 120 leading businesses in the U.S. and Canada with...
eGain Named to Call Centre Focus Hotlist
eGain Communications (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, today announced that the company was named to the 2007 Call Centre Focus CCF Hotlist. eGain was recognised for its propagation of call centre best practices by conducting a...
eGain Adds Multilingual Capability to Its Customer Service Software and Commits to Pan-European Expansion
eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand SaaS deployment, today further demonstrated its commitment to the EMEA marketplace by announcing the availability of eGain ServiceTM 7.6 software suite in five European languages: Dutch, German, French, Italian and...
eGain Announces Free Best Practice Assessment for Enterprise Contact Centers to Recognize Customer Service Week
eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, today announced a free Best Practice Assessment Study (eGain BPAS™) available to enterprise contact centers to support the Customer Service Week. Devoted to recognizing the importance of...
Premier Pharmaceutical Services Provider Selects eGain OnDemand(TM) to Deliver Proactive Customer Service to Participants
eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that one of the nation's largest prescription management and pharmaceutical services companies has chosen eGain OnDemandTM, the hosted version of eGain ServiceTM suite, to deliver proactive,...
eGain OnDemand(TM) Customer Service and KM Software Selected as a 2007 KMWorld Trend-Setting Product
eGain Communications Corporation (OTCBB: EGAN), provider of the top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, today announced that KMWorld magazine has named eGain OnDemandTM as a Trend-Setting Product for 2007. Among the various criteria used to select winners, customer feedback was the most relevant.
Independent Research Firm Rates eGain a Leader in "Strategy" and "Current Offering" in Interaction-Centric CSM Software
eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, announced today the company was named a leader in The Forrester Wave: Customer Service Management Software, Q2 2007 for Interaction-Centric CSM Software. The company received the highest score in...
New eGain Software Includes Nine New Applications, and Enables Customer Service Innovation Through Customer Interaction Hubs
eGain Communications (OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced a major new release of its customer interaction hub CIH software suite.
eGain Solution for Customer Service Receives KM World(R) Magazine's "Trend-Setting Product of the Year" Award for Second Year in a Row
eGain Communications Corp. (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that KMWorld ( www.kmworld.com ) has named eGain OnDemand as a recipient of the KMWorld "Trend-Setting Products of the Year" award for 2006.
Peerflix Selects eGain OnDemand(TM) to Provide Scalable 24x7 Multichannel Customer Service to Its Rapidly Growing Member Base
eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that Peerflix, the leading peer-to-peer network for legally trading DVDs, has chosen eGain OnDemandTM to provide reliable and scalable multichannel customer service on a 24x7 basis to...
eGain busts: five Web self-service Myths.(eGAIN Communications Corporation offers advice best practices in customer service)
Myth 1: "One size fits all"--one web self-service method fits all customers and their needs. Myth 1: "One size fits all"--one web self-service method fits all customers and their needs.
Dutch Road Transport Directorate Uses eGain Solutions to Improve Delivery of Customer Service to Dutch Citizens
(OTC BB: EGAN) -- RDW, the Dutch Road Transport Directorate, today announced it has deployed eGain MailTM and eGain SelfServiceTM to enable Dutch citizens to get answers to their questions on moped and scooter registration online and meet upcoming 31 October 2006 deadline for moped and scooter registration.
eGain to Host Executive Briefings in Europe on Customer Service and Customer Experience Management Led by Leading Industry Analyst
eGain Communications Corp. (OTC BB: EGAN), provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand deployment, today announced it will host executive briefings on the evolution of customer service best practices and Customer Experience Management CEM. Led by Ed Thompson, VP & Research Director,...
Eastland Shoe Corp. Deploys eGain OnDemand to Provide Superior Email Customer Service and Enhance Its Brand
eGain Communications Corporation (OTC BB: EGAN), provider of the industry's top-rated customer service and contact center software* for in-house or on-demand deployment, today announced that Eastland Shoe Corp, a long-time producer of classic American styled footwear, has selected eGain OnDemandTM to route, track and resolve email-based customer service inquiries. In...
eGain Holds Executive Briefings in Europe Led by Forrester on Multichannel Customer Service Management
eGain Communications Corp. (OTC BB: EGAN), provider of the industry's top-rated customer service and contact centre software* for in-house or on-demand deployment, today announced that world-class customers and industry thought leaders will participate at the company's upcoming executive briefings on multichannel customer service, led by John Ragsdale, VP of Research...
StubHub Selects eGain OnDemand for Rapid Deployment of Customer Interaction Hub for Superior Multichannel Customer Service
eGain Communications Corporation (OTC BB: EGAN), provider of the industry's top-rated customer service and contact center software* for in-house or on-demand deployment, today announced that StubHub, the leading open marketplace for tickets, has selected eGain OnDemandTM, the hosted version of applications in eGain's customer service software suite, eGain ServiceTM,...
Patricia Seybold Group Gives Top Score to eGain's Customer Service Suite in Bull's Eye Research Report on Cross-Channel, Cross-Lifecycle Customer Service
eGain Communications Corporation (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand deployment, announced today that eGain Service 7, the company's pioneering software suite for managing interactions through contact centers, helpdesks, and web self-service, received the #1 rating in PSGroup Bull's-Eye: Cross-Channel,...
Frederick's of Hollywood Implements eGain's Email Management Software for More Responsive Customer Service
eGain Communications Corp. (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, announced that Frederick's of Hollywood, a leader in special and intimate occasion products and services, has deployed eGain's email management solution. eGain was chosen over RightNow Technologies based...
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- Incorporated: 1997
- CEO: Mr. Ashutosh Roy
- Employees: 279
eGain Communications is a provider of multichannel customer service and knowledge management software for in-house or on-demand software as a service (SaaS) deployment. For more than a decade, companies have relied on Co. to transform their traditional call centers, help desks and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs are designed to enable improved customer experience, contact center agent productivity, service process efficiencies, sales and overall contact center performance.
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eGain Communications Corp. Company Info
Board of Directors
Mr. Ashutosh Roy
Chairman
Mr. Gunjan Sinha
Dr. Mark A. Wolfson Ph.D.
Mr. David G. Brown
Dr. Phiroz P. Darukhanavala Ph.D.
Contact Information
345 E. Middlefield Road
Mountain View, CA
650 230-7500
NAICS Code
Software Publishers: 511210
