Resources
BNET Business Dictionary
- Customer Service
- the way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain....
- Customer Service definition on BNET »
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Xerox Earns J.D. Power and Associates' Certification for 'Outstanding' Customer Service
- ROCHESTER, N.Y. -- "This certification award is just one of many steps in our journey to provide the best customer service"
- Research articles 2006-01-16
- Fairmont Scores a Knockout in Service Excellence; Ranks 3rd in J.D. Power and BusinessWeek's Customer Service Champs survey.
- TORONTO, ONTARIO, Feb 27, 2008 Marketwire via COMTEX -- Fairmont Hotels & Resorts scores big with guests when it comes to service excellence, according to BusinessWeek magazine and J.D. Power & Associates. In the "Customer Service Cham TORONTO, ONTARIO, Feb 27, 2008 Marketwire via COMTEX --...
- Research articles 2008-02-27
- Network Solutions Commitment to Customer Service Recognized For Second Consecutive Year by J.D. Power and Associates
- "An Outstanding Customer Service Experience" for Network Solutions Customers
- Research articles 2007-01-19
- Two Kyocera Office Equipment Dealers Recognized by J.D. Power and Associates as a Certified Dealer for Customer Service Excellence
- FAIRFIELD, N.J. -- The Copy Image, Inc. and R.K. Black, Inc. Exceed Benchmark Standards
- Research articles 2004-09-15
- Staples Call Centers Certified by J.D. Power and Associates for Customer Service Excellence; Staples is the First in the Office Products Industry to be Certified
- Business Editors
- Research articles 2004-05-26
- Kyocera Mita America Awarded Highest Ranking in Copier Customer Satisfaction by J.D. Power and Associates; Kyocera Ranked Highest for Copier/Multifunctional Product and Overall Customer Service Among Business Users
- FAIRFIELD, N.J. -- Kyocera Mita America, one of the world's leading document imaging companies, today announced it has received the highest ranking in the J.D. Power and Associates 2005 Copier Customer Satisfaction StudySM.
- Research articles 2005-11-14
Additional Resources
- DIRECTV Ranks No. 1 in Customer Satisfaction in J.D. Power and Associates Cable/Satellite TV Study; DIRECTV Receives Second No. 1 Customer Satisfaction Award This Year
- Business Editors EL SEGUNDO, Calif.--BUSINESS WIRE--Sept. 5, 2002 DIRECTV, Inc., the nation's leading digital television service provider, announced today that it has been ranked "#1 in Customer Satisfaction Among Satellite/Cable TV Subscribers," according to the J.D. Power and Associates 2002 Cable/Satellite TV Customer Satisfaction StudySM. The top...
- Research articles 2002-09-05
- Cox Digital Telephone Receives J.D. Power and Associates' Highest Honor in Local and Bundled Long Distance Telephone Customer Satisfaction
- SAN DIEGO -- Cox Communications Inc. announced today that it received the highest honor in the West in J.D. Power and Associates' 2004 Residential Local Telephone Customer Satisfaction StudySM released today. For two consecutive years, Cox Communications' residential local telephone service has ranked the highest in overall customer satisfaction in...
- Research articles 2004-07-21
- Trilogy by Shea Homes Ranks Highest Nationally in Customer Satisfaction Reports J.D. Power and Associates
- REDMOND, Wash. -- J.D. Power and Associates announced this week that Trilogy by Shea Homes ranks highest in customer satisfaction among the largest active adult community new home builders in 34 U.S. markets. Trilogy received the highest rankings in the areas of warranty/customer service, construction management, and home readiness. Trilogy...
- Research articles 2007-09-17
- Time Warner Cable Commercial Broadband Services Ranked Highest in Customer Satisfaction by J.D. Power and Associates; Business Customers Give Road Runner Business Class High Marks in All Categories
- STAMFORD, Conn. -- Road Runner Business Class, Time Warner Cable's commercial broadband service, was ranked "Highest in Customer Satisfaction" among broadband data business customers, according to J.D. Power and Associates 2005 Major Provider Business Data Telecommunications Services Study.SM
- Research articles 2005-05-10
- Peterbilt ranks highest in three segments for Customer Satisfaction in J.D. Power and Associates Heavy Duty Truck Study
- Peterbilt Motors Company achieved highest rankings in the first ever J.D. Power and Associates Heavy-Duty Truck Customer Satisfaction StudySM in the over-the-road, vocational and dealer service segments-three of the four segments measured. "Having customers rate Peterbilt products and services as the highest in our industry is a valued honor for...
- Research articles 2003-10-01
- Peterbilt Ranks Highest in Three Segments for Customer Satisfaction in J.D. Power and Associates Heavy Duty Truck Study.
- DENTON, TEXAS, Aug 21, 2003 CCNMatthews via COMTEX Peterbilt Motors Company achieved highest rankings in the first ever J.D. Power and Associates Heavy-Duty Truck Customer Satisfaction StudySM in the over-the-road, vocational and dealer service segments - three of the four segments measured. ...
- Research articles 2003-08-21
- J.D. Power and Associates Reports: Telewest Ranks Highest in Customer Satisfaction among Broadband Internet Service Providers; Customer Satisfaction Levels Fall as Customer Service Waiting Times Lengthen.
- M2 PRESSWIRE-5 December 2006-J.D POWER AND ASSOCIATES: J.D. Power and Associates Reports: Telewest Ranks Highest in Customer Satisfaction among Broadband Internet Service Providers; Customer Satisfaction Levels Fall as Customer Service Waiting Times LengthenC1994-2006 M2 COMMUNICATIONS LTD RDATE:05122006 LONDON: Telewest ranks...
- Research articles 2006-12-05
- Copystar Office Equipment Dealer Recognized by J.D. Power and Associates as a Certified Dealer for Customer Service Excellence; Copynet Office Systems Exceeds Benchmark Standards
- FAIRFIELD, N.J. -- Copynet Office Systems of Plano, Texas is the first Copystar dealer to be recognized for customer service excellence under the J.D. Power and Associates Certified Dealer ProgramSM. The certification program recognizes office equipment dealers for outstanding customer satisfaction, based on industry-wide benchmarks established by the J.D....
- Research articles 2004-10-28
- Delta ranks among the top network carriers in J.D. Power and Associates Customer Satisfaction Survey; Airline gets high marks for in-flight service and flight crew.
- M2 PRESSWIRE-19 June 2007-DELTA AIR LINES: Delta ranks among the top network carriers in J.D. Power and Associates Customer Satisfaction Survey; Airline gets high marks for in-flight service and flight crewC1994-2007 M2 COMMUNICATIONS LTD RDATE:19062007 ATLANTA - Continuing a trend of...
- Research articles 2007-06-19
- J.D. Power and Associates Reports: UK Internet users want faster access; More households go online as costs fall; AOL leads in overall customer satisfaction.
- M2 PRESSWIRE-17 July 2001-J.D POWER AND ASSOCIATES: J.D. Power and Associates Reports: UK Internet users want faster access; More households go online as costs fall; AOL leads in overall customer satisfaction C1994-2001 M2 COMMUNICATIONS LTD RDATE:17072001 LONDON -- Connection...
- Research articles 2001-07-17
- N.E.W. Recognized By J.D. Power and Associates for the Second Consecutive Year For Providing An Outstanding Customer Service Experience
- DULLES, Va. -- N.E.W. Customer Service Companies, Inc., NEW the nation's leading provider of extended service contracts and buyer protection programs for consumer products, has been recognized by J.D. Power and Associates for the second consecutive year for Call Center Customer Satisfaction Excellence. NEW continues to set the pace in...
- Research articles 2006-03-28
- UPS Grabs Top Spot in J.D. Power and Associates Survey
- UPS Inc. ranked highest in business customer satisfaction for domestic air, ground and international delivery, according to the J.D. Power and Associates 2004 Small-Package Delivery Service Business Customer Satisfaction Study.UPS Inc. ranked highest in business customer satisfaction for domestic air, ground and international delivery, according to the J.D. Power and...
- Research articles 2004-04-26
- Elizabethtown Gas Improves in Gas Utility Customer Satisfaction Study; Customer Service a Key Factor in Improvement in J.D. Power and Associates Gas Utility Study
- UNION, N.J. -- Elizabethtown Gas, a subsidiary of AGL Resources (NYSE: ATG), improved four points in overall customer satisfaction, making it one of the most improved utilities in the 2005 J.D. Power and Associates Gas Utility Residential Customer Satisfaction Study released September 22. "I'm proud that Elizabethtown Gas was...
- Research articles 2005-09-29
- MindSpring Ranks No. 1 in Customer Satisfaction Among Largest National ISPs in J.D. Power and Associates Study
- ATLANTA--BUSINESS WIRE--Sept. 14, 1999-- Leading national Internet Service Provider, MindSpring Enterprises, Inc. (Nasdaq: MSPG) received the highest ranking in overall customer satisfaction among Internet Service Providers in an independent study conducted by J.D. Power and Associates. The J.D. Power and Associates 1999 National ISP Online Residential Customer Satisfaction Study...
- Research articles 1999-09-14
- << Previous
- page 1 of 1
- Next >>
Presented by American Express