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BNET Business Dictionary
- Customer Service
- the way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain....
- Customer Service definition on BNET »
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- LexiQuest Technology Powers GE Search Engine; Further Enhances Customer Service; Simple to Use Natural Language Processing Software Provides Fast, Accurate Search Results
- NEW YORK--BUSINESS WIRE--Aug. 9, 1999--
- Research articles 1999-08-09
- 'Bots' Support Customer Service.(Brief Article)
- Raise your hand if you have never received a customer corn plaint about getting the runaround from your call center. Chances are, very few hands are in the air at this moment. Problems seem to have become an unavoidable but unbearable routine for ...
- Research articles 2000-10-09
- Quintus Teams with Unisys for Natural Language Understanding and Customer Service Solutions; Technology partnership to yield industry's most advanced customer interaction paradigm
- FREMONT, Calif.--BUSINESS WIRE--July 2, 1996--Quintus Corporation, a provider of software solutions for the customer driven enterprise today announced that, as a part of a cooperative technology partnership, Unisys Corporation has embedded Quintus expert technology into its advanced voice recognition and natural language understanding product, Natural Language Assistant.
- Research articles 1996-07-02
Additional Resources
- ATG Enhances ATG Commerce with Integrated Natural Language Catalog Search, Allows End Users to Quickly and Intuitively Get to Products and Services That Best Meet Their Needs
- CAMBRIDGE, Mass. -- ATG (Art Technology Group, NASDAQ: ARTG), the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, today announced that it has enhanced ATG Commerce, the market-leading commerce and marketing engine, with integrated catalog search. ATG is now leveraging the power of its...
- Research articles 2005-06-28
- Defense Department Activity Automates Customer Service with Virtual Representative from NativeMinds
- Business Editors/High Tech Writers SAN FRANCISCO--BUSINESS WIRE--April 9, 2001 Defense Logistics Information Service DLIS Implements Virtual Rep to Reduce Call Center Inquiries and Provide Superior 24x7 Customer Service for Its Federal Catalog Systems NativeMinds, Inc., a leading provider of natural language customer service solutions for...
- Research articles 2001-04-09
- Prudential Pilots Revolutionary New Speech-Based Telephone Customer Service System Developed by AT&T Labs
- NEWARK, N.J.--BUSINESS WIRE--Dec. 6, 1999-- Prudential Insurance Company is ushering in a new era in customer service with its current trial of an innovative voice-response system - which uses natural language technology - that was developed for the company by AT&T Labs. AT&T Labs' 'How May I Help...
- Research articles 1999-12-06
- Prudential Pilots Revolutionary New Speech-Based Telephone Customer Service System Developed by AT&T Labs - Company Business and Marketing
- Prudential Insurance Company is ushering in a new era in customer service with its current trial of an innovative voice-response system - which uses natural language technology - that was developed for the company by AT&T Labs. AT&T Labs' 'How May I Help You?' Service is designed to...
- Research articles 1999-12-13
- Conversagent's Automated Service Agent Helps Panasonic Demystify Digital Cameras; AskPanasonic Simplifies the Customer Decision-Making Process with Automated Pre-Sales Support
- NEW YORK -- Conversagent, a developer of online customer service solutions, today announced that it has created an Automated Service Agent ASA for Panasonic's digital still cameras. The newest addition to AskPanasonic provides customers with detailed digital still camera product information and support using an ASA, Conversagent's online self-service technology....
- Research articles 2006-04-25
- American Eagle Outfitters Selects ATG Catalog Search Technology to Create a More Relevant, Compelling Shopping Experience; Current ATG Customer and Leading Lifestyle Retailer Again Turns to ATG to Further Enrich the Online Customer Experience
- CAMBRIDGE, Mass. -- ATG (Art Technology Group, NASDAQ: ARTG), the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, today announced that leading lifestyle retailer American Eagle Outfitters, Inc. AE has selected catalog search technology from ATG. With this new ability to more easily integrate...
- Research articles 2005-06-28
- Avaya deploys interactive voice response system for Ford Credit in
- Avaya, provider of corporate networking solutions and services, announced an agreement with Ford Credit, a leading financing, insurance and leasing company in Mexico, for the deployment of Avaya Multi-Media Contact Center Solutions and Latin America's first advanced Self Service Solutions with natural language speech recognition NLSR in Spanish. ...
- Research articles 2003-04-08
- Avaya deploys interactive voice response system for Ford Credit in
- Avaya, provider of corporate networking solutions and services, announced an agreement with Ford Credit, a leading financing, insurance and leasing company in Mexico, for the deployment of Avaya Multi-Media Contact Center Solutions and Latin America's first advanced Self Service Solutions with natural language speech recognition NLSR in Spanish. ...
- Research articles 2003-04-09
- New SolutionSeries WebPack from Primus Offers Fast, Quality Implementation of Web-Based Customer Self Support
- SEATTLE--BUSINESS WIRE--March 22, 1999--Primus, a leader in Web-based knowledge management and problem resolution software, today announced a new product offering designed to help companies create a knowledgebase and publish it on the Internet with natural language search capabilities for customer self service within a single work week.
- Research articles 1999-03-22
- British Airways Deploys TuVox Voice Self-Service
- LONDON -- TuVox, a leading provider of on demand speech applications, today announced that British Airways, the United Kingdom's largest international airline, has deployed a TuVox Conversational Speech application to assist in the drive for greater customer self service. TuVox provides British Airways customers with a quick and efficient way...
- Research articles 2007-02-12
- Robots Replace Humans? CEO of 'Virtual Workforce' Company to be Featured Speaker at BOT 2001 Conference
- Business Editors/Technology Writers SAN FRANCISCO--BUSINESS WIRE--Jan. 24, 2001 NativeMinds' Dr. Walter Tackett Discusses Virtual Representative Technology and the Companies such as Ford, Oracle, Deutsche Telekom That Use It NativeMinds Inc., the leading provider of software and services to create automated natural-language customer service and sales...
- Research articles 2001-01-24
- American Electric Power Co., Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer Session Operator Thank you. [Operator Instructions]. And our first question is from Greg Gordon from Citigroup. Please go ahead. Greg Gordon - Citigroup Thanks. Would you mind talking in a little bit more detail about what your next steps will be in determining whether...
- Earnings calls 2007-10-25
- Developing Your Employees
- There is a well-established case for developing your employees. It makes sense for the organization, it makes sense for the team, and it makes sense for the individuals concerned.From the organizational perspective, it is clearly beneficial to make the best of the talent held in your employee base; there is...
- Articles 2007-02-15
- Evolving virtual representative spooks BPOs.
- Dec. 12--One of the big threats to the $8.4-billion business process outsourcing industry is not that some other country will be able to take away the work from India but that virtual representatives (v-reps) might take up the jobs of a BPO agent. V-reps...
- Research articles 2006-12-12
- Interviewing Over the Telephone
- Many hiring managers conduct telephone interviews in the early stages of the recruiting process because it can be a cost- and time-efficient way to narrow down a list of candidates. This method of interviewing also offers valuable insight for positions that require phone communication skills.Managers generally conduct face-to-face interviews before...
- Articles 2007-10-16
- How To Cope With Lawyers Who Block Sales
- All you want to do is close the deal. Then some lawyer comes along -- usually during the final negotiations, and throws a legal wrench into the works. Suddenly, you're coming up a day late and a quota short. All because your local shyster need to prove he could naysay...
- Blog posts 2009-08-14
- ADC Telecommunications, Inc. F4Q07 (Qtr End 10/31/07) Earnings Call Transcript
- Question-and-Answer SessionOperator [Operator Instructions]. And your first question is from Simon Leopold of Morgan Keegan. Simon Leopold - Morgan Keegan & Co. Thanks, I wanted to get in a couple of clarifications first, one is just trying to come up with the pro forma earnings number...
- Earnings calls 2007-12-12
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