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BNET Business Dictionary
- Customer Service
- the way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain....
- Customer Service definition on BNET »
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- Aberdeen Group's Best Practices in Customer Service Honors CommercialWare's OrderMotion Customer Goldspeed.com; Commitment to Customer Service, Order Management and Fulfillment Helps Boost Internet Jeweler's Repeat Business from 10% to 50%
- NATICK, Mass. -- CommercialWare Inc., the leading provider of cross-channel commerce solutions for retailers, today announced that Goldspeed.com, the Internet's largest discount jeweler, has been selected for Aberdeen Group's first annual Retail Best Practices in Customer Service and Store Performance report. Emerging from over 5,000 global retailers, Goldspeed.com was chosen...
- Research articles 2005-10-03
- Avnet Partner Solutions Helps Partners Deliver Superior Customer Service through Streamlined Order Management Services
- SAN ANTONIO -- Avnet Partner Solutions, a value-added distributor of enterprise servers, storage, software and services, today announced a new interactive and informational service available in its Channel ConnectionTM system. The service, code named Request to Order, simplifies order management to improve efficiencies and helps partners deliver superior customer service.
- Research articles 2004-08-31
- eircom Implements Amdocs Order Management for Improved Customer Service and Order Fulfillment
- Business Editors
- Research articles 2002-11-12
- St-Hubert Bar-B-Q Ltd. Selects DMTI Spatial and ESRI Canada to Streamline Order Management and Improve Call Center Customer Service.
- MARKHAM, ONTARIO, Jul 30, 2007 CCNMatthews via COMTEX -- DMTI Spatial, a leading provider of Enterprise location intelligence, has been selected by St-Hubert Bar-B-Q Ltd., a major restaurant chain based in Quebec, to coordinate and optimize its ord MARKHAM, ONTARIO, Jul 30, 2007 CCNMatthews via COMTEX...
- Research articles 2007-07-30
- Staples Selects CommercialWare to Power Retail Commerce Operations; CommercialWare to Provide Integrated Solutions for Order Management, E-Fulfillment, and Customer Service
- Business/Technology Editors
- Research articles 2000-07-05
- Vitria's BusinessWare Brings Enhanced Customer Service to BT Broadband; BT Automates Order Management Processes for New Broadband Offering Using Vitria BusinessWare
- Business Editors/High-Tech Writers
- Research articles 2002-10-28
- Overcoming Order Management Challenges to Improve Customer Service with SAP® Solutions
- Businesses today recognize that they must deliver outstanding customer service in order to acquire new customers and retain existing ones. Companies need to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction, and include as many customers as possible in e-commerce strategies. As a resource to...
- White papers 2009-05-01
Additional Resources
- House of Fraser selects Unipower for extended POS solution; New integrated customer order management and multi-channel enabled point of sale solution to improve customer service and to provide end-to-end visibility of customer orders.
- M2 PRESSWIRE-12 June 2003-UNIPOWER: House of Fraser selects Unipower for extended POS solution; New integrated customer order management and multi-channel enabled point of sale solution to improve customer service and to provide end-to-end visibility of customer ordersC1994-2003 M2 COMMUNICATIONS LTD RDATE:12062003 ...
- Research articles 2003-06-12
- Infinys Software from Convergys Wins Rapid Acceptance Worldwide with Communications Service Providers Bundling Services
- CANNES -- New Sales Effectiveness and Enhanced Customer Service and Order Management Capabilities Further Distinguish Infinys as Leading Convergent BSS Software
- Research articles 2005-02-14
- Looking Glass Networks Successfully Implements Cygent's Customer and Order Management Platform
- Business Editors/High-Tech Writers CHICAGO--BUSINESS WIRE--March 26, 2002 Next Generation Provider of High Bandwidth Services Establishes Efficient Business Processes by Deploying Cygent Order Management and Cygent Task Manager Cygent, Inc., the leading web-based customer, order, and service management platform for the communications industry, today announced that...
- Research articles 2002-03-26
- Frederick's of Hollywood Implements eGain's Email Management Software for More Responsive Customer Service
- eGain Communications Corp. (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, announced that Frederick's of Hollywood, a leader in special and intimate occasion products and services, has deployed eGain's email management solution. eGain was chosen over RightNow Technologies based...
- Research articles 2004-09-23
- Sky Mexico chooses CSG for billing and order management. (Business).
- CSG Systems announced that Sky Mexico, the largest digital satellite television provider in Mexico, has purchased CSG's Kenan billing solutions to service more than 700,000 customers nationwide. Sky Mexico will use CSG's Kenan/BP billing platform and CSG Kenan/OM for order management to support its billing and...
- Research articles 2002-10-01
- Building a 360-degree View of the Customer
- Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...
- Articles 2007-10-30
- Cablecom improves service order control with Scala eService management; Swiss subsidiary of broadband corporation NTL simplifies service order processes and increases the level of customer service.
- M2 PRESSWIRE-15 December 2000-SCALA BUSINESS SOLUTIONS: Cablecom improves service order control with Scala eService management; Swiss subsidiary of broadband corporation NTL simplifies service order processes and increases the level of customer service C1994-2000 M2 COMMUNICATIONS LTD RDATE:15122000 ...
- Research articles 2000-12-15
- When Bad Customer Service Leads the Elderly to Violence
- Mona Shaw, a 75-year old woman from Manassas Virginia, received a three-month suspended sentence, was fined $345, and was issued a year-long restraining order for going at her local Comcast payment center with a hammer. In August, she and her husband waited all day for a Comcast technician to come to their home and...
- Blog posts 2007-10-19
- E-business solutions now on WebSphere server.(Midsize)
- Friedman Corp. reports IBM WebSphere is the platform for Friedman's Frontier iProduct e-business solutions, which support customer service and order-entry management via the Internet, and deliver custom-built order information for ... Friedman Corp. reports IBM WebSphere is the platform for Friedman's Frontier iProduct...
- Research articles 2004-05-01
- Simulating Order Fulfillment With Product Substitutions In An Assemble-To-Order Supply Chain
- Nowadays competitive and dynamic business environment, companies need to continually evaluate the effectiveness of their supply chain and look for ways to transform business processes to achieve superior customer service and higher profitability. In this paper we propose a novel availability management process called Available-To-Sell ATS that incorporates demand shaping...
- White papers 2005-11-08
- Fonterra: New Global Customer Support Organization
- New Zealand's Fonterra Cooperative Group Ltd. occupies a unique position in the worldwide dairy market. As part of an enterprise-wide effort to centralize many of its business operations, Fonterra decided to create a global customer service center in Auckland that would provide a single face and more consistent level of...
- Case studies 2009-02-06
- Microsoft Releases Customer Care Framework 2005
- Microsoft Corp. recently announced its Microsoft Customer Care Framework 2005, a software solution for contact center operators created to deliver consolidated data from core business systems such as billing, CRM and order management to the customer service agent desktop. In the release, Microsoft has added features designed to enable contact...
- Research articles 2006-02-01
- Wolseley plc Interim Management Statement Call Transcript
- Question-and-Answer SessionOperator Thank you. The question-and-answer session will be conducted electronically. [Operators Instructions]. We will take now our first question from Tim [inaudible]. Please go ahead. Unidentified Analyst Hey, guys. This is Tim [inaudible] in Dublin. My first question is in relation to the stock...
- Earnings calls 2007-11-30
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