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BNET Business Dictionary
- Customer Service
- the way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain....
- Customer Service definition on BNET »
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- Corda Technologies' Customer Service and Support Dashboard is Now Available on Salesforce.com's AppExchange
- Salesforce.com Customers Can Utilize the Power of Corda's Customer Service and Support Dashboard within Salesforce
- Research articles 2007-09-17
- Talisma and Salesforce.com Announce Talisma Knowledgebase™ for Salesforce.com's AppExchange; Integrated Knowledgebase Enables Powerful Self-Service and Improves Customer Service Handling
- SAN FRANCISCO -- More than 150 On-demand Business Applications Now Available for Test Drive and Deployment via the Salesforce.com AppExchange
- Research articles 2006-01-17
Additional Resources
- Xora Announces Xora Mobile Service for Salesforce.com's AppExchange Service & Support 1.0
- Xora, a leading provider of location-based mobile workforce management solutions, and salesforce.com, the global leader in on-demand customer relationship management (NYSE: CRM), today announced the availability of Xora Mobile Service for AppExchange Service & Support 1.0. Built on salesforce.com's Appforce on-demand platform, Xora Mobile Service for Appforce is currently available,...
- Research articles 2005-10-11
- MPortal and iPhones, Runaware SaaS, Bluetooth, DeltaCom, Net-Results and Salesforce.com, Netezza and Oracle
- The news as of the first coffee this morning, and the music is more Larry Norman. This guy single-handedly created the entire "Christian rock" genre, today worth billions, but back in the late '60s and early '70s he couldn't get played on radio, as he was too secular for Christians...
- News items 2009-09-03
- Harte-Hanks Trillium Software introduces general customer availability of DIAMOND DATAT for Salesforce.com's AppExchange;'Best-in-class' data quality solution now available as service-based offering;More than 150 on-demand business application listings no
- M2 PRESSWIRE-17 January 2006-Trillium Software: Harte-Hanks Trillium Software introduces general customer availability of DIAMOND DATAT for Salesforce.com's AppExchange;'Best-in-class' data quality solution now available as service-based offering;More than 150 on-demand business application listings now available via the Salesforce.com AppExchangeC1994-2006 M2 COMMUNICATIONS LTD RDATE:17012006...
- Research articles 2006-01-17
- Harte-Hanks Trillium Software introduces general customer availability of DIAMOND DATA for Salesforce.com's AppExchange; Best- in- class' data quality solution now available as service-based offering; More than 150 on-demand business application listings
- M2 PRESSWIRE-18 January 2006-Trillium Software: Harte-Hanks Trillium Software introduces general customer availability of DIAMOND DATA for Salesforce.com's AppExchange; Best- in- class' data quality solution now available as service-based offering; More than 150 on-demand business application listings now available via the Salesforce.com AppExchangeC1994-2006 M2 COMMUNICATIONS LTD...
- Research articles 2006-01-18
- Magnet Networks Deploys Saaspoint Mobile Field Scheduler via Salesforce.com's AppExchange
- Saaspoint and salesforce.com, the market and technology leader in on-demand customer relationship management CRM, today announced that Magnet Networks has deployed Mobile Field Scheduler via the salesforce.com AppExchange. This application allows field service organisations to manage and deploy technical support teams on the road. Built on the AppExchange on-demand platform,...
- Research articles 2007-09-17
- Gearworks Introduces etrace for AppExchange at Dreamforce '05; Real-Time and Location-Based Management of Mobile Workers and Their Field-Based Activities Available via AppExchange, Salesforce.com's New On-Demand Application Sharing Service
- SAN FRANCISCO -- Gearworks, a leading provider of on-demand mobile workforce management software, and salesforce.com (NYSE:CRM), the global leader in on-demand customer relationship management CRM, today announced the availability of etraceR for AppExchange.
- Research articles 2005-09-12
- Salesforce.com Sees Its Next $1B Market
- Salesforce.com, the $1 billion vanguard of the software-as-a-service SaaS industry, is betting its next $1 billion in revenues will come from disrupting the call center industry. The company that declared death to on-premise software with SFA, its flagship on-demand customer relationship management CRM tool, and which has...
- Blog posts 2009-03-23
- Salesforce.com Rolls Out Reseller Program
- By Chris Kanaracus Boston - Salesforce.com CRM on Wednesday announced a VAR value added reseller program for its Force.com development platform, in a bid to spur wider adoption of the on-demand CRM customer relationship management vendor's homegrown technology. The program will primarily appeal to system integrators and consultants who can...
- News items 2009-08-26
- Nsite Quote Management for AppExchange Announced at Dreamforce '05; Nsite Quote Management Application — Available via AppExchange, salesforce.com's New On-Demand Application Sharing Service — Enhances CRM Activities
- SAN FRANCISCO -- Nsite, a leading software-as-a-service vendor, and Salesforce (NYSE:CRM), the market and technology leader in on-demand customer relationship management CRM, today announced the Nsite Quote Management application and Nsite Quote Management for AppExchange. The Nsite Quote Management application is available immediately from Nsite and Nsite Quote Management for...
- Research articles 2005-09-12
- Harte-Hanks Announces New Release of Trillium Software 'DIAMOND DATA I-S' for Salesforce.com's AppExchange
- Trillium Software®, a business of Harte-Hanks (NYSE: HHS) and a leading enabler of Total Data Quality solutions, today announced the release of DIAMOND DATA I-S for AppExchange, a software-as-a-service data quality management application made available to salesforce.com customers via the AppExchange on-demand service. The DIAMOND DATA I-S solution combines...
- Research articles 2006-10-09
- Visual Mining Introduces Sales Executive(TM) for AppExchange, an On-Demand Business Intelligence Service, at Dreamforce '05
- Visual Mining, Inc., a leading developer of reporting and data visualization solutions, and salesforce.com (NYSE: CRM), the global leader in on-demand customer relationship management CRM, today announced the availability of Sales ExecutiveTM for AppExchange, an on-demand business intelligence service. Built on salesforce.com's Appforce on-demand platform, Sales Executive for AppExchange is...
- Research articles 2005-09-12
- Marketing Automation Next For Salesforce.com
- The next item on the list for Salesforce.com is marketing automation, an executive told me yesterday. The company currently makes on-demand software that lets salespeople manage leads, and recently set its sights on call center technology, as I reported yesterday. But while Salesforce sees huge growth potential...
- Blog posts 2009-03-24
- The Power of AppExchange
- Joe Aiello, director of corporate systems at Fios, describes the various Salesforce.com AppExchange solutions his company has adopted to improve work flow and customer service.
- Videos 2007-11-20
- Talisma Chat and Email Launch on Salesforce.com's AppExchange
- Innovative Customer Interaction Management Solutions Deliver Critical Service and Support Efficiencies
- Research articles 2006-10-09
- Talisma Knowledgebase Available On AppExchange
- Talisma Corporation, a provider of customer interaction management solutions, and on-demand CRM provider salesforce.com recently announced Talisma Knowledgebase for salesforce.com's AppExchange. Built on the AppExchange on-demand platform, Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment at www.appexchange.com, in conjunction with the Saiesforce Winter '06 release. This...
- Research articles 2006-02-01
- Salesforce Helps Bandwidth.com Grow 200% Per Year
- Bandwidth.com, a nationwide communications provider for businesses offering advanced internet, VoIP, network and wireless services, is using AppExchange platform to quickly and easily integrate its homegrown proprietary pricing system with all customer-facing applications. Leveraging the flexibility of Salesforce SFA and Salesforce Service & Support, and AppExchange, Bandwidth.com is also able...
- Case studies 2009-01-01
- Platform-As-a-Service Needs an Audience
- Software as a service has turned into platform as a service (as if we needed another “aaSâ€) and as this application battle royale gets underway developers need to think about these efforts in terms of audience. For instance, Bill Appleton, CTO of DreamFactory, which makes cloudwareâ€"rich Internet...
- Blog posts 2008-06-23
- The Marketing Secrets of Marc Benioff
- Marc Benioff, CEO of Salesforce.com, is a brilliant marketing exec. In this short, punchy interview in Forbes, he shares his secrets, which I found interesting. A sampling:Always pitch the bigger picture. Salesforce.com was about "the end ofsoftware," not customer relationship management software or software asa service.Before you start talking to...
- Blog posts 2007-01-25
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