Salesforce.com Inc.

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customer service and salesforce.com inc. - All News and Analysis

• Salesforce.com Sees Its Next $1B Market

  BNET - 2009-03-23

  Salesforce.com, the $1 billion vanguard of the software-as-a-service SaaS industry, is betting its next $1 billion in revenues will come from disrupting the call center industry. The company that declared death to on-premise software with SFA, its flagship on-demand customer relationship management CRM tool, and which has...

  Tags: Salesforce.com Inc., Customer Service, Software-as-a-service, Dell Computer Corp., Call-center, Twitter, Service Cloud, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software, Michael Hickins

• Corda Technologies' Customer Service and Support Dashboard is Now Available on Salesforce.com's AppExchange

  - 2007-09-17

  Salesforce.com Customers Can Utilize the Power of Corda's Customer Service and Support Dashboard within Salesforce

  Tags: CORDA Technologies Inc., customer service, dashboard, Salesforce.com AppExchange, Salesforce.com Inc.

• Talisma and Salesforce.com Announce Talisma Knowledgebase™ for Salesforce.com's AppExchange; Integrated Knowledgebase Enables Powerful Self-Service and Improves Customer Service Handling

  - 2006-01-17

  SAN FRANCISCO -- More than 150 On-demand Business Applications Now Available for Test Drive and Deployment via the Salesforce.com AppExchange

  Tags: customer service, Knowledgebase, Salesforce.com AppExchange, Salesforce.com Inc., Talisma Corp.

• SalesForce Expands Customer Service Platform With Genesys

  - 2005-10-01

  Genesys Telecommunications Laboratories, an Alcatel company, has announced an expansion of its contract with SalesForce, an Australian outsourced contact center company, to provide contact center software and services to support an additional 1,000 agents across its call centers in Australia.

  Tags: customer service, Genesys Telecommunications Laboratories, Salesforce.com Inc.

• Entellium CRM Rescues Prepared Response, Inc. from Salesforce.com; Emergency Response Software Company Selects Entellium for Sales, Customer Service and Marketing Automation

  - 2005-09-01

  SEATTLE -- Entellium Corp. (http://www.entellium.com) announced today that Prepared Response, Inc., a developer of emergency response solutions for the public and private sector, has chosen Entellium over Salesforce.com (NYSE: CRM) after an extensive side-by-side "bake-off" between the two applications. Prepared Response will deploy Entellium eSalesForce for sales and marketing, in...

  Tags: CRM, customer service, Entellium, marketing, sales, Salesforce.com Inc.

• Learning.com Aces Customer Service With Supportforce.com From Salesforce.com

  - 2004-12-22

  SAN FRANCISCO -- Integration of Supportforce.com and EasyTechR by Learning.com Allows Company to Automate Trial Account Set-up and Rapidly Respond to All Customer and Prospect Inquiries

  Tags: customer service, Salesforce.com Inc.

• Customer Service Reps at Ingenio Handle More Calls, Respond More Quickly With Salesforce

  BNET

  Ingenio, Inc., a leading provider of search and directory monetization services that seamlessly bridge telephony and the Internet, is using supportforce.com to deliver timely, high-quality customer service. Ingenio replaced its incumbent customer service and support software with a customized Supportforce implementation in September 2004. Supportforce gives Ingenio complete flexibility to...

  Tags: Salesforce.com Inc., Customer Service, Ingenio, Supportforce, Product Marketing, Sales Force Management, Customer Relationship Management (CRM), Marketing, Sales, Enterprise Software, Software