BNET Industries
Last Fiscal Year Sales:$37.5M
- Private
- US
Dow Jones Description
Talisma is a leading provider of Customer Interaction Management (CIM) software solutions that enable businesses to deliver a truly exceptional online customer experience. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, and Web self-service with a robust and mature CIM Web services platform, comprehensive analytics, and a system-wide knowledge base. Incorporated in 1999, Talisma is based in Bellevue, Washington with offices located across Asia, Europe, and North America. Since its incorporation, Talisma has obtained an impressive global customer base across a variety of industries, including call center, telecommunications, distribution, education, financial services, government, healthcare, high-tech, fitness, hospitality, travel, legal, eCommerce, manufacturing, media, retail, service and support, transportation, and utilities. Talisma's technologies create an infrastructure that has proven to raise efficiencies and increase customer satisfaction. Talisma delivers measurable ROI and enhanced service in a fraction of the time and cost normally experienced with alternative vendors. Highly-skilled service experts deliver cost-effective outsourced hosting, rapid onsite deployments, professional services, and lower-cost customization.
Number of Employees 174
Contact Information
411 108th Ave NE Ste 900
Bellevue, Washington 98004
(425) 688-3800
Peer Companies
NAICS Code Software Reproducing: 334611
News & Analysis
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customer service and talisma corp. - All News and Analysis
Talisma Releases Click to Call for Sales Support and Customer Service
- 2008-04-29
Seamless Escalation from Web to Phone Improves Customer Experience and Contact Center Efficiency
Speakeasy Accelerates Customer Service with Talisma Knowledgebase
- 2006-12-05
Knowledge base solution to create functional data repository
Epson, IBM, Microsoft, Sprint, Among Others Join Forces to Improve Customer Service; Talisma Sparks the Formation of The Customer Interaction Management Forum
- 2006-07-25
BELLEVUE, Wash. -- TalismaR Corporation (www.talisma.com), the market leader in enterprise Customer Interaction Management CIM solutions, today announced the launch of the CIM Forum, a new business and technology consortium focused exclusively on managing online customer interactions. CIM Forum charter members include companies with visionary online service and support operations,...
Talisma and Salesforce.com Announce Talisma Knowledgebase™ for Salesforce.com's AppExchange; Integrated Knowledgebase Enables Powerful Self-Service and Improves Customer Service Handling
- 2006-01-17
SAN FRANCISCO -- More than 150 On-demand Business Applications Now Available for Test Drive and Deployment via the Salesforce.com AppExchange
Dacorum Borough Council Selects Talisma Multi-Channel CRM for Superior Customer Service and E-Government Drive
- 2004-12-07
BELLEVUE, Wash. -- Local council tackles e-government targets by providing citizens with Multi-channel contact
ICICI Lombard Insurance Services Implements Talisma v6 CRM; To Enhance Customer Service for Claims Processing
- 2004-11-22
BELLEVUE, Wash. -- Insurance giant sets new level in customer service with multi-channel Customer Relationship Management solution from Talisma
Xchanging Upgrades to Talisma 6.0 For Enhanced Customer Service from HR Services
- 2004-11-17
BELLEVUE, Wash. -- Business Process Services Provider, Xchanging, To Deliver Enhanced Customer Service More Efficiently to HR Customers with Talisma 6.0
ShareBuilder Selects Talisma's Multi-channel CRM to Increase Customer Service Efficiency
- 2004-10-19
BELLEVUE, Wash. -- Customer Service Agents Handle More Calls, Provide More Consistent Responses
BETDAQ Implements Multi-Channel CRM from Talisma; Global Betting Exchange Boosts Customer Service With New Chat Communication Channel
- 2004-06-02
Business Editors/High-Tech Writers
BETDAQ Implements Multi-Channel CRM from Talisma; Global Betting Exchange Boosts Customer Service With New Chat Communication Channel.
- 2004-06-02
BELLEVUE, Wash., Jun 2, 2004 CCNMatthews via COMTEX BELLEVUE, Wash., Jun 2, 2004 CCNMatthews via COMTEX
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