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- Routine Business Meeting Record
- This is a template for routine business meeting record.
- Tools & templates 2007-05-17
Additional Resources
- Fedex Express Canada Achieves Gold, Platinum Contact Center Employer of Choice(R) Certification for Customer Service Centres in 2007.
- MISSISSAUGA, ONTARIO, May 29, 2007 CCNMatthews via COMTEX -- CCEOC Inc. today announced that all three Federal Express Canada Ltd. ("FedEx Express Canada") customer service centres have achieved the prestigious Contact Center Employer of MISSISSAUGA, ONTARIO, May 29, 2007 CCNMatthews via COMTEX -- CCEOC...
- Research articles 2007-05-29
- Singapore, Canada and United States Rated Best in Delivering on Promise of Government Customer Service, Accenture Report Finds
- RESTON, Va. -- The governments of Singapore, Canada and United States do the best job of delivering on the promise of customer service, according to a global research report released today by Accenture (NYSE: ACN). The report, Leadership in Customer Service: Delivering on the Promise, is the eighth in a...
- Research articles 2007-06-18
- FedEx Canada Achieves Gold and Platinum Contact Center Employer of Choice'R' certification for their Customer Service Centres in 2006.
- MISSISSAUGA, ONTARIO, Jun 5, 2006 CCNMatthews via COMTEX -- The CCEOC Institute today announced that all 3 FedEx Canada's Customer Service Centres have achieved the prestigious Contact Center Employer of ChoiceR designation for 2006. This is the MISSISSAUGA, ONTARIO, Jun 5, 2006 CCNMatthews via COMTEX...
- Research articles 2006-06-05
- AIR CANADA: Air Canada implements special customer service measures in event of possible flight strike.
- M2 PRESSWIRE-6 July 1999-AIR CANADA: Air Canada implements special customer service measures in event of possible flight attendants strike C1994-99 M2 COMMUNICATIONS LTD RDATE:050799 MONTREAL -- Air Canada today initiated measures in order to assist customers who wish to make alternate...
- Research articles 1999-07-06
- The Alcoa Wheel Products plant in Collingwood, ON, received the Honda of Canada Manufacturing Plant Manager's Award for its commitment to quality and customer service during the launch of the 2006 Honda Ridgeline pickup.(METALCASTING BRIEFS)
- The Alcoa Wheel Products plant in Collingwood, ON, received the Honda of Canada Manufacturing Plant Manager's Award for its commitment to quality and customer ... The Alcoa Wheel Products plant in Collingwood, ON, received the Honda of Canada Manufacturing Plant Manager's Award for its...
- Research articles 2005-06-01
- ClickSoftware dials up fifth telco for field service investment; Philippines national telco joins AT&T, Verizon, Swisscom, and Bell Canada in customer service optimisation.
- M2 PRESSWIRE-11 October 2000-ClickSoftware: ClickSoftware dials up fifth telco for field service investment; Philippines national telco joins AT&T, Verizon, Swisscom, and Bell Canada in customer service optimisation C1994-2000 M2 COMMUNICATIONS LTD RDATE:12102000 The Philippines Long Distance Telephone Company PLDT...
- Research articles 2000-10-11
- EBACE: Pratt & Whitney Canada Customer Service Centre Europe Signs 5-Year FMP(R) Maintenance Contract With AirMed for PT6A-Powered Aircraft
- Pratt & Whitney Canada Customer Service Centre Europe GmbH (P&WC CSC Europe), a member of the P&WC service centre network, has signed a five-year Fleet Management Program (FMP®) engine maintenance contract with Air Medical Ltd. Under the agreement, P&WC CSC Europe will maintain PT6A engines on Air Medical Ltd.'s...
- Research articles 2007-05-23
- EBACE: Pratt & Whitney Canada Customer Service Centre Europe Signs 5-Year FMP(R) Maintenance Contract With AirMed for PT6A-Powered Aircraft.
- GENEVA, SWITZERLAND, May 23, 2007 CCNMatthews via COMTEX -- Pratt & Whitney Canada Customer Service Centre Europe GmbH (P&WC CSC Europe), a member of the P&WC service centre network, has signed a five-year Fleet Management Program (FMPR) engine maintenance contract with Air Medical Ltd. ...
- Research articles 2007-05-23
- C.I. Mutual funds using FileNet Software to improve customer service; FileNet announces plans to become leading document-imaging and work management software supplier to the mutual fund industry; now marketing customer service applications
- COSTA MESA, Calif.--BUSINESS EDITORS--Sept. 18, 1995-- FileNet Corp. (NASDAQ/NMS:FILE) Monday announced that one of the top 10 mutual fund companies in Canada, C.I. Mutual Funds Toronto, is using its client/server WorkFlor and document-imaging software to improve customer service to more than 400,000 investors.
- Research articles 1995-09-18
- 100% On-Time Response Rate for Cincom Customer Service
- Cincom customer service and support announced the results of its 2005 customer service survey. The survey included 368 Cincom clients who actually used Cincom support in 2005, and also included all responses for all calls, for all products in the U.S. and Canada.
- Research articles 2006-01-30
- First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises
- In a new market study, eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, found that North American enterprises are significantly under-performing in customer service. Companies benchmarked included 120 leading businesses in the U.S. and Canada with...
- Research articles 2008-03-11
- FPL Customer Service Wins Prestigious Award Fourth Year in a Row
- JUNO BEACH, Fla. -- For the fourth consecutive year, Florida Power & Light Company has received the ServiceOne[TM] Award for excellent customer service among utilities in the U.S. and Canada. PA Consulting Group, which presented the award to FPL on October 17, uses a broad range of measures to certify...
- Research articles 2007-10-22
- ICG Communications Appoints Brian Cato as Vice President of Customer Service
- Business Editors ENGLEWOOD, Colo.--BUSINESS WIRE--May 30, 2000 ICG Communications, Inc. (NASDAQ: ICGX) today announced that Brian Cato has joined the company as vice president of Customer Service. Cato formerly was vice president of Operations at TeleSpectrum Canada. Cato brings to ICG more than 12 years of...
- Research articles 2000-05-30
- AutocheX Premier Achiever Awards Recognize Excellence in Customer Service and Satisfaction
- AutocheXTM, Mitchell International's® voice of the customer performance management group, hosted the sixth annual Premier Achiever Award ceremony on Nov. 1, 2007 to honor collision repair facilities from throughout the U.S. and Canada for their exceptional achievements in customer service and satisfaction. The event was held at the Mandalay Bay...
- Research articles 2007-11-26
- ATB Financial Selects etalk to Help Deliver Outstanding Customer Service
- IRVING, Texas & EDMONTON, Alberta -- Leading Western Canadian Financial Institution Chooses etalk's Qfiniti as Part of Its Commitment to Convenient, Easy-Access Customer Service ATB Financial, a full-service financial institution based in Edmonton, Alberta, has selected etalk's QfinitiTM contact center software to help the company build on its...
- Research articles 2005-02-28
- SpeechWorks International Inc. (The Biz).(new voice software for customer service over the phone)(Brief Article)
- SpeechWorks International Inc. launched a speech-activated customer service application for Microcell Telecommunications Inc., a provider of wireless Personal Communications Services PCS in Canada under the Fido brand name. With this service, Microcell's more than 1.2 million customers can use their voice and any phone to automatically...
- Research articles 2002-08-01
- Quebecor World Named 'Customer Service Supplier of the Year' by World's Largest Retailer.
- MONTREAL, CANADA, Jun 7, 2006 CCNMatthews via COMTEX -- Quebecor World Inc. (TSX:IQW.SV) (NYSE:IQW) recently received the "Customer Service Supplier of the Year" award, during the Wal-Mart Stores, Inc. annual Print Team meeting in Dallas, TX. The company's printing plants were also recognized for "Excellence in...
- Research articles 2006-06-07
- Genesys Acquires Informiam, a Pioneer in Real-Time Business Performance Management for Customer Service Operations
- Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU), announced today that it has acquired Informiam LLC, a privately held company, and a pioneer in software that optimizes customer service operations through real-time business performance management. This move expands the Genesys portfolio of reporting and analytic software. Informiam...
- Research articles 2007-12-11
- Doubletree® Hotel Historic Savannah Receives Top Accolades from Hilton Hotels Corporation for Excellence in Customer Service
- BEVERLY HILLS, Calif. -- Doubletree Hotels is proud to announce that the Doubletree Hotel Historic Savannah in Georgia has been awarded the Doubletree CARE Cup for their team commitment to excellence in customer service during the second quarter of 2006. The Doubletree CARE Cup is a traveling award that is...
- Research articles 2006-11-06
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