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customer service department

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Perfect Customer Service: Bigger is NOT Better
A question which arises is that why do companies have customer service departments? Some common reasons are to solve disputes, to answer questions from prospective customers, and to update customer accounts. This article explains, how a bigger customer service department was the last thing needed. If management developed alternative solutions...
Tags: Marketing, Enterprise Software, Software, Customer Relationship Management (CRM), Product Marketing, Customer Service Department, Customer Service
White papers 2003-01-01

Additional Resources

Analysing company training and development needs: the usefulness of HRD activities to the organisation can be justified only by the effectiveness with which they meet the real needs of the organisation. The needs analysis approach to the design of specific contents of HRD activities is recommended as a means to achieving this effectiveness in meeting organisational needs
DESPITE an upsurge in human resource development HRD activities in organisations, training departments are still hard put to justify their usefulness and importance to their employers. Part of the reason is that the proliferation of HRD activities has blurred the distinction between what is truly needed by the organisation to...
Articles 2008-12-01
Loehmann's Holiday Secrets: The Best for Less, With Top Service and Style
A difficult economy creates a holidaychallenge: how to indulge the loved ones -- and dress for those specialseasonal parties, too -- without guilt or stress. The answer is easierthan you'd suspect; in fact, it's the secret holiday weapon for celebritystylists! Only Loehmann's offers top designer styles plus fashions...
Articles 2008-11-26
Kunsman joins Lindquist
Judy Kunsman has joined the certified public accounting firm Lindquist LLP, with a location in San Ramon, as a manager in the payroll compliance department. She brings over seven years of experience in the employee benefit plan sector. Previously Kunsman was an assistant vice president at Associated Third Party Administrators...
Articles 2008-11-25
GE Provides $60 Million Senior Credit Facility to Leading Materials Science Testing Services Company
NORWALK, Conn. -- GE Capital's Global Sponsor Finance business today announced it served as administrative agent for a $60 million senior secured credit facility to support the acquisition of Evans Analytical Group by Odyssey Investment Partners, LLC. Founded in 1978, and headquartered in Sunnyvale, CA, Evans Analytical Group...
Articles 2008-11-25
GCC Servicing Systems Projects Growth During Financial Crisis
Mortgage Servicer Assists Community Banks SOUTHFIELD, Mich. -- As the Federal Deposit Insurance Corp. FDIC pushes a proposal for mass home loan modifications for troubled borrowers, GCC Serving Systems, a Southfield-based mortgage servicing provider, is positioned to expand its customer base of community banks. GCC president...
Articles 2008-11-21
County employees to get 2 percent hike
By Mike Hall THE CAPITAL-JOURNAL Non-union Shawnee County employees will get their 2 percent raise in 2009, and customers of the Shawnee County Refuse Department will begin paying 3 percent more for service. In addition to those decisions by the county...
Articles 2008-11-21
Reminder - Media Advisory: Los Angeles Airport Officials to Present Thanksgiving Travel Forecast, Travel Tips From New reLAX Public Use Airline Passenger Lounge
WHAT: As the holiday season approaches, officials at Los Angeles World Airports LAWA, the U.S. Transportation Security Administration TSA, and U.S. Customs and Border Protection (C&BP) will conduct...
Articles 2008-11-20
Reminder - Media Advisory: Los Angeles Airport Officials to Present Thanksgiving Travel Forecast, Travel Tips From New reLAX Public Use Airline Passenger Lounge
WHAT: As the holiday season approaches, officials at Los Angeles World Airports LAWA, the U.S. Transportation Security Administration TSA, and U.S. Customs and Border Protection (C&BP) will conduct...
Articles 2008-11-20
Information Builders Customers Leverage Business Intelligence to Weather Economic Downturn
Today, every organization is looking for waysto run their businesses more effectively to weather the economic downturn.Business intelligence BI is a versatile, strategic tool that can beapplied to many aspects of business operations to drive performance,efficiency, and revenue. Using WebFOCUS, BI technology from InformationBuilders, the independent leader in operational BI...
Articles 2008-11-20
Core Services Announces Creation of Advanced Systems Engineering Department
Oracle Partner Continues to Stay Focused on Operations Excellence and Customer Service MORRISTOWN, N.J., Nov. 20 /PRNewswire/ -- Core Services Corporation, an Oracle Certified Partner, announced today the creation of their Advanced Systems Engineering Department within the company's Operations group. "The new group will enable...
Articles 2008-11-20
Pair are talk of Executel; Top communication company recruits new talent
Byline: By DAVID OLD A FURTHER two members of staff have been recruited by a communications firm, taking the head count to 43 at its Tyneside headquarters. Joanne Graham and Cameron Smith have joined Executel, the fast-growing Gateshead firm followingadesigned, implemented a period of significant success...
Articles 2008-11-20
Pearson Ford to Merge Operations With Kearny Mesa Ford to Create One of Southern California's Largest Ford Dealerships
SAN DIEGO -- Pearson Ford has announced it will merge and relocate its operations to Kearny Mesa Ford at 7303 Clairemont Mesa Blvd. in Kearny Mesa. The new dealership will be called Kearny Pearson Ford, according to John B. McCallan Jr., owner of Pearson Ford. "This new Kearny...
Articles 2008-11-20
Media Advisory: Los Angeles Airport Officials to Present Thanksgiving Travel Forecast, Travel Tips From New reLAX Public Use Airline Passenger Lounge
WHAT: As the holiday season approaches, officials at Los Angeles World Airports LAWA, the U.S. Transportation Security Administration TSA, and U.S. Customs and Border Protection (C&BP) will conduct...
Articles 2008-11-19
CaesarStone Meets Growing Customer Need by Opening Up a New Division in Atlanta, Georgia
CaesarStone, the original quartz surface manufacturer , ishappy to announce the opening of its new division in Atlanta , Georgia. The new facilitywill offer CaesarStone and Concetto product lines -- stocked and supportedby our customer care department, servicing the entire Atlanta area. "With this new division, we will...
Articles 2008-11-19
ThermoFab Expands Design Capability
In-House Product Design Services to Shorten Delivery Time to Customer with Increased Quality SHIRLEY, Mass. -- ThermoFab, a manufacturer of custom plastic enclosures, today announced an increased investment in the Company's in-house product design services that will further ensure quality control and project delivery times to its customers....
Articles 2008-11-19
eFuture Information Technology Inc signs new contract for retail management system
TELECOMWORLDWIRE-18 November 2008-eFuture Information Technology Inc signs new contract for retail management systemC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com eFuture Information Technology Inc (Nasdaq: EFUT), a provider of software and services in China's retail and consumer goods industries, revealed yesterday (17 November) that it has signed a contract with Thailand's...
Articles 2008-11-18
Tesco Implements ClairVista's Live Expert for Real-Time Expert Service
CHICAGO -- ClairVista announced today that Tesco, the world's fourth largest retailer, has successfully deployed ClairVista's Live Expert([R]) system in the electronics departments of select Tesco Extra stores in the United Kingdom. With this technology, Tesco customers are able to use a kiosk touch screen to select a topic and...
Articles 2008-11-18
CUSO Financial Services Adds Western Regional Program Manager
Chair of Credit Union Program Managers Association Sandra deChastain joins growing CFS SAN DIEGO -- Unlike many financial companies that are cutting costs by reducing staffs, freezing new hires, and eliminating departments, CUSO Financial Services, LP, CFS a full-service broker dealer and Registered Investment Adviser that provides customized...
Articles 2008-11-18
Infinite Campus Receives CSIS Capable Designation From the California Department of Education
BLAINE, Minn., Nov. 18 /PRNewswire/ -- Infinite Campus is pleased to announce that it has received the California Department of Education DoE California School Information Services CSIS-capable designation. This designation acknowledges that the Infinite Campus District Edition is capable of managing and exchanging student and staff information for the...
Articles 2008-11-18
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