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customer service management

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Convergys to Expand Customer Service Management Offerings with Acquisition of Software Company in China
CINCINNATI & SHANGHAI -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it is expanding the set of customer service management offerings available to its clients through the acquisition of Shanghai-based Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. The privately-held company is the...
Tags: acquisition, Convergys Corp., customer service management, Service Management, software
Research articles 2008-03-13
Independent Research Firm Rates eGain a Leader in "Strategy" and "Current Offering" in Interaction-Centric CSM Software
eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, announced today the company was named a leader in The Forrester Wave: Customer Service Management Software, Q2 2007 for Interaction-Centric CSM Software. The company received the highest score in...
Tags: customer service, customer service management, eGain Communications Corp., leader, strategy
Research articles 2007-05-30
Independent Research Firm Names KANA a Leader in Interaction-Centric Customer Service Management Software Evaluation
KANA Earns #1 Score for Current Offering; Company Recognized for Proven Scalability and Reliability, Breadth and Depth of its Suite
Tags: customer service, customer service management, Kana Software Inc., leader
Research articles 2007-06-06
Independent Research Firm Cites Numara Software as a Strong Performer in Interaction-Centric Customer Service Management Software Report
Numara FootPrints Recognized for Ease of Deployment and Customization and Solid Workflow Capabilities
Tags: customer service, customer service management, Numara Software Inc.
Research articles 2007-06-14
Regus Selects Pivotal to Improve Customer Service Management; Worldwide Operator of Business Centers Uses Pivotal to Increase Revenues, Margins and Customer Loyalty
Business Editors & High-Tech Writers
Tags: customer service, customer service management, Pivotal Corp.
Research articles 2002-05-01
Regus Selects Pivotal to Improve Customer Service Management; Worldwide Operator of Business Centers Uses Pivotal to Increase Revenues, Margins and Customer Loyalty.
VANCOUVER, BRITISH COLUMBIA, May 1, 2002 VANCOUVER, BRITISH COLUMBIA, May 1, 2002
Tags: customer service, customer service management, Pivotal Corp.
Research articles 2002-05-01
eGain Holds Executive Briefings in Europe Led by Forrester on Multichannel Customer Service Management
eGain Communications Corp. (OTC BB: EGAN), provider of the industry's top-rated customer service and contact centre software* for in-house or on-demand deployment, today announced that world-class customers and industry thought leaders will participate at the company's upcoming executive briefings on multichannel customer service, led by John Ragsdale, VP of Research...
Tags: customer service, customer service management, eGain Communications Corp., Forrester Research Inc.
Research articles 2005-11-02
Peace Software, Siebel Systems to Deliver Web-based Solution.(Brief Article)
Peace Software and Siebel Systems Inc. have allied to provide the energy market with a Web-based customer service management solution. Peace Software has joined the Siebel Alliance Program as a software partner and will integrate its Web-based CIS Peace Software and Siebel Systems...
Tags: customer service management, Siebel Systems Inc., software, Web
Research articles 2000-07-01
Clarify Joins Inference Partners Program; Inference's CBR2 Products to be Integrated with Clarify's Customer Service Management Systems
NOVATO, Calif.--BUSINESS WIRE--Aug. 23, 1995--Inference Corporation announced a new partnership with Clarify Inc. Under the new partnership, Clarify will develop an interface between its customer management products and Inference's CBR2 products. The companies have also agreed to jointly market the integrated solution in appropriate situations.
Tags: Clarify, customer service, customer service management
Research articles 1995-08-23
Capgemini Ranked Among the World's Top Five Outsourcing Providers; Capgemini's Customer Service, Management Depth and Qualifications Cited by the International Association of Outsourcing Professionals
PARIS -- Seventh graph, last sentence of release should read: Capgemini has distinguished itself by being able to successfully manage two exemplary transitions simultaneously: the market's largest and fastest TXU in the United States, but also, at the other end of the spectrum won more than 19 mid-size contracts in...
Tags: Capgemini, customer service, customer service management, outsourcing, TXU
Research articles 2006-05-18

Additional Resources

Fostering ICT development for growth: measuring the payoffs for Australia and the Asean-5 countries
INTRODUCTION Technological breakthroughs, especially in information and communication technologies ICT, have brought unprecedented benefits to economies worldwide. The positive benefits created by ICT are observable in all sectors of the economy-in the ICT-producing sector as well as the ICT-using sector. Generally, ICT enhances business efficiency, enables swifter product...
Articles 2008-12-01
Cyber Monday Survey: Canadian Execs Weigh in on Web Importance-Will Holiday Splurge Trigger Online Surge?
Editors Note: A photo and a video are included with this release As Cyber Monday, the year-end holiday season's purported busiest online retailing day in North America fast approaches on December 1st, a recent Leger/ Fusepoint Managed Services survey of senior Canadian business executives details that 60%...
Articles 2008-11-26
Cyber Monday Survey: Canadian Execs Weigh in on Web Importance-Will Holiday Splurge Trigger Online Surge?
Editors Note: A photo and a video are included with this release As Cyber Monday, the year-end holiday season's purported busiest online retailing day in North America fast approaches on December 1st, a recent Leger/ Fusepoint Managed Services survey of senior Canadian business executives details that 60%...
Articles 2008-11-26
Radialpoint Selected by FairPoint Communications to Keep Customers Safe from Online Threats
Radialpoint, the leading provider of managed Internet security and care services to the world's largest Internet Service Providers ISPs, is pleased to announce that it has been selected by FairPoint Communications to deliver managed security services for its Internet customers across the United States. The multi-year contract will commence with...
Articles 2008-11-26
The Daily Record News Briefs: November 26, 2008
Excellus customers face higher costs Excellus BlueCross BlueShield customer rates will go up by 9.5 percent next year, on average, the company announced this week. The insurer attributes the hike to rising costs in medical goods and services and an increase in health care...
Articles 2008-11-26
Presidential Airways Awards Supply Chain Program to API
Aerospace Products International, Inc. API, awholly-owned subsidiary of First Aviation Services Inc. (PINKSHEETS: FAVS)and a leading supplier of innovative distribution and supply chain servicesfor the aviation industry, announces a long-term agreement withPresidential Airways. As part of the 5-year preferred customer agreement,API will provide all spare parts forecasting, procurement, and deliveryservices,...
Articles 2008-11-26
Fusepoint: Cyber Monday Survey: Canadian Execs Weigh in on Web Importance-Will Holiday Splurge Trigger Online Surge?
Editors Note: A photo is included with this release As Cyber Monday, the year-end holiday season's purported busiest online retailing day in North America fast approaches on December 1st, a recent Leger/ Fusepoint Managed Services survey of senior Canadian business executives details that 60% say their dependence...
Articles 2008-11-26
Sun Microsystems Announces New Data Erasure Service for Data Protection and Security
On-site Service Helps Customers Manage Data Security Throughout Asset Life Cycle SANTA CLARA, Calif. -- Sun Microsystems, Inc. (NASDAQ:JAVA) today announced the SunTM Data Protection Services, Data Erasure, a new on-site service to help enable customers to remain compliant with internal corporate data erasure policies during the removal,...
Articles 2008-11-25
Interactive Intelligence Inc introduces SMS to its Customer Interaction Center software
TELECOMWORLDWIRE-25 November 2008-Interactive Intelligence Inc introduces SMS to its Customer Interaction Center softwareC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Interactive Intelligence (Nasdaq: ININ), a company that provides unified IP business communications solutions, revealed yesterday (24 November) that an additional media type, short message servicing SMS has been added to Customer...
Articles 2008-11-25
SEDONA Corporation's Intarsia MRM Technology used by Lebanon Federal Credit Union
TELECOMWORLDWIRE-25 November 2008-SEDONA Corporation's Intarsia MRM Technology used by Lebanon Federal Credit UnionC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com SEDONA Corporation (OTC BB: SDNA.OB), a Customer and Member Relationship Management (CRM/MRM) solutions provider for the financial services market, reported that the Lebanon Federal Credit Union has used SEDONA's MRM technology...
Articles 2008-11-25
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