CINCINNATI & SHANGHAI -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it is expanding the set of customer service management offerings available to its clients through the acquisition of Shanghai-based Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. The privately-held company is the...
eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, announced today the company was named a leader in The Forrester Wave: Customer Service Management Software, Q2 2007 for Interaction-Centric CSM Software. The company received the highest score in...
eGain Communications Corp. (OTC BB: EGAN), provider of the industry's top-rated customer service and contact centre software* for in-house or on-demand deployment, today announced that world-class customers and industry thought leaders will participate at the company's upcoming executive briefings on multichannel customer service, led by John Ragsdale, VP of Research...
Peace Software and Siebel Systems Inc. have allied to provide the energy market with a Web-based customer service management solution. Peace Software has joined the Siebel Alliance Program as a software partner and will integrate its Web-based CIS Peace Software and Siebel Systems...
NOVATO, Calif.--BUSINESS WIRE--Aug. 23, 1995--Inference Corporation announced a new partnership with Clarify Inc. Under the new partnership, Clarify will develop an interface between its customer management products and Inference's CBR2 products. The companies have also agreed to jointly market the integrated solution in appropriate situations.
PARIS -- Seventh graph, last sentence of release should read: Capgemini has distinguished itself by being able to successfully manage two exemplary transitions simultaneously: the market's largest and fastest TXU in the United States, but also, at the other end of the spectrum won more than 19 mid-size contracts in...
INTRODUCTION Technological breakthroughs, especially in information and communication technologies ICT, have brought unprecedented benefits to economies worldwide. The positive benefits created by ICT are observable in all sectors of the economy-in the ICT-producing sector as well as the ICT-using sector. Generally, ICT enhances business efficiency, enables swifter product...
Editors Note: A photo and a video are included with this release As Cyber Monday, the year-end holiday season's purported busiest online retailing day in North America fast approaches on December 1st, a recent Leger/ Fusepoint Managed Services survey of senior Canadian business executives details that 60%...
Editors Note: A photo and a video are included with this release As Cyber Monday, the year-end holiday season's purported busiest online retailing day in North America fast approaches on December 1st, a recent Leger/ Fusepoint Managed Services survey of senior Canadian business executives details that 60%...
Radialpoint, the leading provider of managed Internet security and care services to the world's largest Internet Service Providers ISPs, is pleased to announce that it has been selected by FairPoint Communications to deliver managed security services for its Internet customers across the United States. The multi-year contract will commence with...
Excellus customers face higher costs Excellus BlueCross BlueShield customer rates will go up by 9.5 percent next year, on average, the company announced this week. The insurer attributes the hike to rising costs in medical goods and services and an increase in health care...
Aerospace Products International, Inc. API, awholly-owned subsidiary of First Aviation Services Inc. (PINKSHEETS: FAVS)and a leading supplier of innovative distribution and supply chain servicesfor the aviation industry, announces a long-term agreement withPresidential Airways. As part of the 5-year preferred customer agreement,API will provide all spare parts forecasting, procurement, and deliveryservices,...
Editors Note: A photo is included with this release As Cyber Monday, the year-end holiday season's purported busiest online retailing day in North America fast approaches on December 1st, a recent Leger/ Fusepoint Managed Services survey of senior Canadian business executives details that 60% say their dependence...
On-site Service Helps Customers Manage Data Security Throughout Asset Life Cycle SANTA CLARA, Calif. -- Sun Microsystems, Inc. (NASDAQ:JAVA) today announced the SunTM Data Protection Services, Data Erasure, a new on-site service to help enable customers to remain compliant with internal corporate data erasure policies during the removal,...
TELECOMWORLDWIRE-25 November 2008-Interactive Intelligence Inc introduces SMS to its Customer Interaction Center softwareC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Interactive Intelligence (Nasdaq: ININ), a company that provides unified IP business communications solutions, revealed yesterday (24 November) that an additional media type, short message servicing SMS has been added to Customer...
TELECOMWORLDWIRE-25 November 2008-SEDONA Corporation's Intarsia MRM Technology used by Lebanon Federal Credit UnionC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com SEDONA Corporation (OTC BB: SDNA.OB), a Customer and Member Relationship Management (CRM/MRM) solutions provider for the financial services market, reported that the Lebanon Federal Credit Union has used SEDONA's MRM technology...
Articles 2008-11-25
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