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- Convergys to Expand Customer Service Management Offerings with Acquisition of Software Company in China
- CINCINNATI & SHANGHAI -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it is expanding the set of customer service management offerings available to its clients through the acquisition of Shanghai-based Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. The privately-held company is the...
- Research articles 2008-03-13
- Independent Research Firm Rates eGain a Leader in "Strategy" and "Current Offering" in Interaction-Centric CSM Software
- eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, announced today the company was named a leader in The Forrester Wave: Customer Service Management Software, Q2 2007 for Interaction-Centric CSM Software. The company received the highest score in...
- Research articles 2007-05-30
- Independent Research Firm Names KANA a Leader in Interaction-Centric Customer Service Management Software Evaluation
- KANA Earns #1 Score for Current Offering; Company Recognized for Proven Scalability and Reliability, Breadth and Depth of its Suite
- Research articles 2007-06-06
- Independent Research Firm Cites Numara Software as a Strong Performer in Interaction-Centric Customer Service Management Software Report
- Numara FootPrints Recognized for Ease of Deployment and Customization and Solid Workflow Capabilities
- Research articles 2007-06-14
- Regus Selects Pivotal to Improve Customer Service Management; Worldwide Operator of Business Centers Uses Pivotal to Increase Revenues, Margins and Customer Loyalty
- Business Editors & High-Tech Writers
- Research articles 2002-05-01
- Regus Selects Pivotal to Improve Customer Service Management; Worldwide Operator of Business Centers Uses Pivotal to Increase Revenues, Margins and Customer Loyalty.
- VANCOUVER, BRITISH COLUMBIA, May 1, 2002 VANCOUVER, BRITISH COLUMBIA, May 1, 2002
- Research articles 2002-05-01
- eGain Holds Executive Briefings in Europe Led by Forrester on Multichannel Customer Service Management
- eGain Communications Corp. (OTC BB: EGAN), provider of the industry's top-rated customer service and contact centre software* for in-house or on-demand deployment, today announced that world-class customers and industry thought leaders will participate at the company's upcoming executive briefings on multichannel customer service, led by John Ragsdale, VP of Research...
- Research articles 2005-11-02
- Clarify Joins Inference Partners Program; Inference's CBR2 Products to be Integrated with Clarify's Customer Service Management Systems
- NOVATO, Calif.--BUSINESS WIRE--Aug. 23, 1995--Inference Corporation announced a new partnership with Clarify Inc. Under the new partnership, Clarify will develop an interface between its customer management products and Inference's CBR2 products. The companies have also agreed to jointly market the integrated solution in appropriate situations.
- Research articles 1995-08-23
- Capgemini Ranked Among the World's Top Five Outsourcing Providers; Capgemini's Customer Service, Management Depth and Qualifications Cited by the International Association of Outsourcing Professionals
- PARIS -- Seventh graph, last sentence of release should read: Capgemini has distinguished itself by being able to successfully manage two exemplary transitions simultaneously: the market's largest and fastest TXU in the United States, but also, at the other end of the spectrum won more than 19 mid-size contracts in...
- Research articles 2006-05-18
Additional Resources
- Alorica Unveils Helix 2002 Customer Service Management Software Suite; Latest Version Automates Warehouse and Field Service Operations Via PDAs, Web-Enabled Cell Phones and RF Scanners
- Business Editors/High-Tech Writers Alorica Inc., a leading customer service management software and services company, today announced the release of its Helix 2002 software suite with new mobile field service and warehouse capabilities. Through its support of mobile applications, Helix 2002 simplifies organizations' field service operations and reduces errors...
- Research articles 2002-07-09
- Applix Names J. Scott Hines Vice President of Customer Service; Hines Leading Initiative to Provide Optimal Service to All Applix Enterprise Customers
- WESTBORO, Mass.--BUSINESS WIRE--Feb. 22, 1999--Applix, Inc. (NASDAQ:APLX), a leading provider of real-time customer relationship management and analysis solutions, today announced the appointment of J. Scott Hines as vice president of customer service. Hines brings to Applix more than 15 years experience in operational and customer service management for high technology...
- Research articles 1999-02-22
- Forth Ports opts for Tata's customer service and management information system
- TELECOMWORLDWIRE-1 March 2004-Forth Ports opts for Tata's customer service and management information systemC1994-2004 M2 COMMUNICATIONS LTD http://www.m2.com IT consulting and services company Tata Consultancy Services has been chosen by Forth Ports PLC to install a port system for its UK ports. Tata will now deploy a system that...
- Research articles 2004-03-01
- Alorica Debuts in Japan as eMachines' Customer Care Partner; Comprehensive Customer Service and CRM Software Provider to Support eMachines' Expansion into the Japanese Market
- Business Editors & High-Tech Writers CHINO, Calif.--BUSINESS WIRE--Dec. 11, 2002 Alorica, a leading customer service management company, today announced it has been selected by eMachines to support its Customer Care services in the Japanese market, extending the two companies' partnership beyond North America. eMachines, the leading value...
- Research articles 2002-12-11
- Clarify launches customer service industry's first "distributed workflow" replication server
- SAN JOSE, Calif.--BUSINESS WIRE--May 15, 1995--Clarify Inc., the market leader in customer service management systems, today unveiled ClearEnterprise Replication Engine TM, the industry's first software package to permit workflow-based replication of customer support data on multiple distributed servers. The first member of Clarify's new ClearEnterprise TM family of replication...
- Research articles 1995-05-15
- Motorola purchases Clarify customer service system; Information Systems Group looks to strengthen remote customer support
- SAN JOSE, Calif.--BUSINESS WIRE--Nov. 28, 1994--Clarify Inc., the market leader in customer service management systems, today announced a major sales agreement with Motorola Inc. The agreement calls for the installation of the entire Clarify product family at Motorola's Mansfield, Mass.-based Information Systems Group, a supplier of high-speed data communications...
- Research articles 1994-11-28
- Overpromised and Underdelivered.(construction industry customer service management)
- Avoid flying into the customer expectation trap. Whether builder, supplier, manufacturer or trade, you get letters from time to time. And you probably get more negative than positive -- that's the nature of the beast. But if you...
- Research articles 2001-08-01
- Customer Relationship Management for a Higher Level of Customer Service
- For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all business and interactions with customers. The main purpose of Customer Relationship Management is to allow...
- White papers
- Sprint Nextel: A Case in Point in Bad Board Management
- Sprint Nextel: A Case in Point in Bad Board Managementi bet you this'll happenYep the handwriting is on the wall that this is a FUBAR waiting to happen. What you didn't write about is what crazy-to-the-layperson exit package this individual will most likely get when he's revolved out the door.RE:...
- Discussion threads 2007-12-20
- Field Service Management grows up. (Field Service).(Brief Article)
- The Field Service Management FSM solutions and services market will be worth $752 million by 2005, according to a report released by Aberdeen. Though much of the focus in customer relationship management CRM is on online customer service ...
- Research articles 2002-02-01
- PhotoWorks Selects Talisma's Multi-channel CRM to Power New Customer Initiative; CRM Solution Suite Helps Leading Photo Web Site Deliver Cost Effective Customer Service
- BELLEVUE, Wash. -- TalismaTM, a provider of Multi-channel Customer Relationship Management CRM solutions, announced today that Seattle-based PhotoWorks has selected Talisma's Multi-channel Customer Relationship Management CRM software to help deliver total customer communication integration and management. PhotoWorks, a full-service provider of digital and film photography services to consumers, will use...
- Research articles 2004-09-13
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