<![CDATA[customer service management Resources | BNET]]> en-us <![CDATA[Convergys to Expand Customer Service Management Offerings with Acquisition of Software Company in China]]> Thu, 13 Mar 2008 00:00:00 -0700 CVG CVG <![CDATA[Independent Research Firm Cites Numara Software as a Strong Performer in Interaction-Centric Customer Service Management Software Report]]> Thu, 14 Jun 2007 00:00:00 -0700 <![CDATA[Independent Research Firm Names KANA a Leader in Interaction-Centric Customer Service Management Software Evaluation]]> Wed, 06 Jun 2007 00:00:00 -0700 KANA KANA <![CDATA[Independent Research Firm Rates eGain a Leader in "Strategy" and "Current Offering" in Interaction-Centric CSM Software]]> Wed, 30 May 2007 00:00:00 -0700 EGAN EGAN <![CDATA[Capgemini Ranked Among the World's Top Five Outsourcing Providers; Capgemini's Customer Service, Management Depth and Qualifications Cited by the International Association of Outsourcing Professionals]]> Thu, 18 May 2006 00:00:00 -0700 <![CDATA[eGain Holds Executive Briefings in Europe Led by Forrester on Multichannel Customer Service Management]]> Wed, 02 Nov 2005 00:00:00 -0800 EGAN FORR EGAN,FORR <![CDATA[Regus Selects Pivotal to Improve Customer Service Management; Worldwide Operator of Business Centers Uses Pivotal to Increase Revenues, Margins and Customer Loyalty.]]> Wed, 01 May 2002 00:00:00 -0700 <![CDATA[Regus Selects Pivotal to Improve Customer Service Management; Worldwide Operator of Business Centers Uses Pivotal to Increase Revenues, Margins and Customer Loyalty]]> Wed, 01 May 2002 00:00:00 -0700 <![CDATA[Clarify Joins Inference Partners Program; Inference's CBR2 Products to be Integrated with Clarify's Customer Service Management Systems]]> Wed, 23 Aug 1995 00:00:00 -0700