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- Smiling And Dialing
- The article presents the studies that show that busy customers do not have time to see outside salespeople. But that does not mean distributors cannot maintain regular contact with those customers. A coordinated telemarketing program can be an effective and inexpensive way to keep in touch with current customers and...
- White papers 2003-01-01
- Sample Airline Customer Service Representative Cover Letter
- The applicant in this airline customer service representative cover letter acknowledges her training and experience working with the public, problem solving, and satisfying customers who register complaints. Airline customer service representative cover letters should display the applicant's ability to do this work and to do so in a way that...
- Tools & templates 2009-01-01
- Customer Service Representative (Credit) Resume
- This is a resume template for the post customer service representative credit. This template format is neat and professional. Career-related positions are mentioned in detail and other positions are briefly listed under experience.
- Tools & templates 2009-01-01
- Customer Service Representative (Sales) Resume
- This is a resume template for the post of sample customer service representative sales. This template contains background summary which accentuates candidate's acquired professional skills and impressive track record. Listing relevant courses adds weight to candidate's educational credentials.
- Tools & templates 2009-01-01
- Achieving Superior Customer Service Through On-The-Job Training
- In the retail industry, there is nothing more critical to a business's success or failure than the ability of the Customer Service Representative CSR workforce. Even the product line is not so important; a retailer can offer the best products in the world at the best prices, but if the...
- White papers 2008-06-25
- Complaint Cant Reach Customer Service
- Not happy with customer care service? Use this letter to complains to an online service that you can never get a customer service representative on the phone.
- Tools & templates 2008-01-01
- Customer Service Representative I
- The Customer Service Representative job description template includes the following job summary: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair. Additional information available includes essential job functions, additional responsibilities,...
- Tools & templates 2009-11-01
- Customer Service Representative
- The Customer Service Representative job description template includes the following job summary: Handles all customer contacts received by telephone, in writing, and in person. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.
- Tools & templates 2007-09-09
- American HomePatient
- At American HomePatient's AHOM 286 branch offices, Customer Service Representatives CSRs respond to hundreds of sales orders every day. The process is inherently complex. CSRs collect patient demographic information, medically qualify patients, verify insurance eligibility, gather signatures, and bill the patients and/or third-party payers. Faced with reimbursement cuts, AHOM targeted...
- Case studies
- Improving Customer Service at IRS
- Every year, IRS receives tens of millions of calls from taxpayers seeking assistance in understanding and meeting their tax obligations. Committed to improving its customer service, IRS contracted with Aon Consulting to design a novel approach for selecting their Customer Service Representatives CSRs. This article discusses this approach and the...
- White papers 2002-09-01
- Sample Customer Service Representative Resume
- Use this sample resume if you are looking for Customer Service Representative job. It highlights your qualification and work experience.
- Tools & templates 2009-08-18
Additional Resources
- R.I. CSR Gets First L&H Accreditation.(Accredited Customer Service Representative; life and health)(Brief Article)(Statistical Data Included)
- Joan Zaborski, a customer service representative for Duxbury & Ray Insurance Agency in Smithfield, R.I., is the first graduate of the Accredited Customer Service Representative Program's life/health track, according to the Independent Insurance A Joan Zaborski, a customer service representative for Duxbury & Ray Insurance...
- Research articles 2000-07-10
- Olympic blast kills TCI rep. (Tele-Communications Inc.; Alice Hawthorne, customer service representative)
- On Friday, July 26, Alice Hawthorne, a customer service representative for the Tele-Communications Inc./TKR cable system in Albany, Ga., stopped by Dallis Evans' desk at work. On Friday, July 26, Alice Hawthorne, a customer service representative for the Tele-Communications Inc./TKR cable system in ...
- Research articles 1996-08-05
- Della Robinson-Adkins. (Jobs and People).(Appointed senior customer service representative for coatings and inks of Elementis Specialties Inc)(Brief Article)
- Della Robinson-Adkins has been appointed senior customer service representative for coatings and inks of Elementis Specialties Inc. Ms. Robinson-Adkins was previously a customer service specialist at Union Carbide Corp.
- Research articles 2002-09-23
- First Liberty Bank names Brothers as customer service representative
- Sarah Brothers was named customer service representative with First Liberty Bank. Brothers will assist in opening new accounts and customer service.
- Research articles 2008-08-11
- Bankers Life New York names new customer service representative
- Savitri Shiva joined Bankers Life of New York in Woodbury as a customer service representative. There, Shiva will be responsible for answering policy service requests and assisting with general accounting transactions. Previously, she worked for ReliaStar Life of New York in Woodbury as an operational consultant. Shiva received a degree...
- Research articles 2004-04-23
- CSRs: hand-holders and 'hammers'.(A View From The Press Box)(Skills of customer service representatives)
- Landing an account is a major achievement for any independent agency producer, but keeping that account long term could very well depend on the technical and diplomatic skills of a customer service representative. No discussion of agency excellenc Landing an account is a...
- Research articles 2003-09-22
- IIAA Names Customer Service Rep. Of Year.(Brief Article)
- The Alexandria, Va.-based Independent Insurance Agents of America announced the winner of its 2000 National Accredited Customer Service Representative of the Year award. Armida Quiroga, an account manager with Aon Risk Services in Houston was the The Alexandria, Va.-based Independent Insurance Agents...
- Research articles 2001-02-05
- Elementis names Pena-Murdock export customer service rep
- Elementis Specialties announced the appointment of Monica Pena-Murdock to the position of export customer service representative. Ms. Pena-Murdock was previously an export customer service representative and import specialist at Condea Servo, South Plainfield, NJ.
- Research articles 2002-06-01
- Set-top service. (Time Warner Cable customer service innovations) (Brief Article)
- Time Warner Cable's planned full-service network in Orlando is looking at new ways of handling customer service. The system will test a one-way video and ... Time Warner Cable's planned full-service network in Orlando is looking at new ways of handling customer service. The...
- Research articles 1993-10-04
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