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customer service representative (7 results)
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- Smiling And Dialing
- The article presents the studies that show that busy customers do not have time to see outside salespeople. But that does not mean distributors cannot maintain regular contact with those customers. A coordinated telemarketing program can be an effective and inexpensive way to keep in touch with current customers and...
- White papers 2003-01-01
- Improving Customer Service at IRS
- Every year, IRS receives tens of millions of calls from taxpayers seeking assistance in understanding and meeting their tax obligations. Committed to improving its customer service, IRS contracted with Aon Consulting to design a novel approach for selecting their Customer Service Representatives CSRs. This article discusses this approach and the...
- White papers 2002-09-01
- American HomePatient
- At American HomePatient's AHOM 286 branch offices, Customer Service Representatives CSRs respond to hundreds of sales orders every day. The process is inherently complex. CSRs collect patient demographic information, medically qualify patients, verify insurance eligibility, gather signatures, and bill the patients and/or third-party payers. Faced with reimbursement cuts, AHOM targeted...
- Case studies
- Customer Service Representative
- The Customer Service Representative job description template includes the following job summary: Handles all customer contacts received by telephone, in writing, and in person. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.
- Tools & templates 2007-09-09
- Customer Service Representative I
- The Customer Service Representative job description template includes the following job summary: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair. Additional information available includes essential job functions, additional responsibilities,...
- Tools & templates 2007-09-09
- Complaint Cant Reach Customer Service
- Not happy with customer care service? Use this letter to complains to an online service that you can never get a customer service representative on the phone.
- Tools & templates 2008-01-01
- Achieving Superior Customer Service Through On-The-Job Training
- In the retail industry, there is nothing more critical to a business's success or failure than the ability of the Customer Service Representative CSR workforce. Even the product line is not so important; a retailer can offer the best products in the world at the best prices, but if the...
- White papers 2008-06-25
Additional Resources
- HourTown Rebrands to BookFresh; Debuts Fresh Look, Website and Partnership
- HourTown today unveiled a new brand andannounced a strategic partnership with Webs.com. Now BookFresh , HourTown rebranded tobetter reflect the company's service and mission of helping smallbusinesses harvest more customers with less overhead by enabling them toeasily book appointments onthe Web. "Appointments at service providers like...
- Articles 2009-06-25
- The Hartford Completes Federal Trust Acquisition
- HARTFORD, Conn. -- The Hartford Financial Services Group, Inc. (NYSE: HIG) announced today that it has completed its acquisition of Federal Trust Corporation for $10 million in cash....
- Articles 2009-06-24
- Mobile Money Shows Great Economic and Social Momentum at the Annual Mobile Money Summit in Barcelona
- BARCELONA, Spain, June 23 /PRNewswire/ -- The GSMA, the body that represents the worldwide mobile communications industry, today announced at the Second Annual Mobile Money Summit, that the first three applications to the Mobile Money for the Unbanked Fund have been approved. The first three projects are diverse and...
- Articles 2009-06-23
- IAM District 142 Ratifies Tentative Agreement With Southwest Airlines
- DALLAS, June 23 /PRNewswire-FirstCall/ -- Southwest Airlines is pleased to announce that its Customer Support and Services and airport Customer Service Employees represented by the International Association of Machinists IAM and Aerospace Workers District 142, voted to ratify the tentative, four-year contract both parties reached last month. The new...
- Articles 2009-06-23
- Equinix to Build the Company’s Fourth Data Center in Zurich to Accommodate Customer Growth Requirements
- Addition of New 1,200 Square Meter (12,920 Square Foot) Center Doubles Equinixâs Footprint in Zurich, Representing Commitment to Continued Leadership in this Strategic Market ...
- Articles 2009-06-23
- LiveWire Mobile Signs Contract Extension With Major Customer
- LITTLETON, Mass. -- LiveWire Mobile, Inc. (LVWR.PK), a leading provider of mobile managed personalization services, today announced that it has signed a significant contract extension with one of...
- Articles 2009-06-23
- XETA Joins Mitel Hospitality specialistPARTNER Program
- Mitel ® continues to strengthen its hospitality focus with the addition of XETA Technologies, Inc. (NASDAQ: XETA) to the Mitel Hospitality specialistPARTNER program. XETA provides enterprise-class communications solutions and managed services to the converged communications market in the United States. "We welcome XETA...
- Articles 2009-06-23
- Crucial role in public services.
- Byline: Brian Corrigan Jun 22, 2009 (The Australian Financial Review - ABIX via COMTEX) -- The Australian Government asked for federal agencies' IT procurement practices to be reviewed by John Higgins, director general of Intellect, a representative body to the UK technology sector....
- Articles 2009-06-22
- Internet Evangelist Promotes IPv6 to ISPs
- The IPv6 Forum and itssub-organization, the IPv6 Enabled Steering Group, today announced theintroduction of the IPv6Enabled Logo Program , a new program aimed at testing and validatingInternet Service Providers ISPs for IPv6 readiness and adoption. "IPv6 needs to be integrated and offered as a service by all ISPs tosustain...
- Articles 2009-06-22
- OneFi Announces Plans to Start Deployment of Their Wireless Internet Technology in the Island of Jamaica
- OneFi Technology, Inc. (PINKSHEETS: ONFI)announced today that the recent trip to the island nation of Jamaica was acomplete success. OneFi obtained a license to deploy its systems in late2008; this trip was the final step to move forward with the start ofdeployment on the island. The island represents a possibility...
- Articles 2009-06-22
- NoChokePoints Coalition Sites Special Access Reform as a Must for Broadband Economy
- A broad-based group of organizations andcompanies representing critical sectors of the broadband economy, fromhealth care to education to retail to manufacturing, today announced theformation of the NoChokePoints coalition. The goal of the group is to stopthe abuse of market power by huge phone companies like AT&T and Verizon inthe provision...
- Articles 2009-06-22
- Ventana Research Selects Information Builders as Hot Vendor in the 2009 Value Index for Business Intelligence
- Information Builders, an independent leader in business intelligence BI solutions, today announced that Ventana Research, a leading benchmarkresearch and advisory services firm, named the company as the overall HotVendor in its first-ever Value Index on BusinessIntelligence . Information Builders secured a weighted top-rankingposition for products and customer...
- Articles 2009-06-22
- Diebold's Latest Cash Acceptance Innovation Takes Deposit Automation to the Next Level Through Improved Efficiency and Ease of Service
- Enhanced Note Acceptor expands offerings, helps financial institutions reach broader customer base NORTH CANTON, Ohio, June 22 /PRNewswire-FirstCall/ -- Diebold, Incorporated is launching the latest innovation in its family of deposit automation solutions with the newly developed Enhanced Note Acceptor ENA, a cash-accepting device for automated...
- Articles 2009-06-22
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