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6 Resources for

customer service representative

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American HomePatient: At American HomePatient's AHOM 286 branch offices, Customer Service Representatives CSRs respond to hundreds of sales orders every day. The process is inherently complex. CSRs collect patient demographic information, medically qualify patients, verify insurance eligibility, gather signatures, and bill the patients and/or third-party payers. Faced with reimbursement cuts, AHOM targeted...; Tags: Verity Inc., workflow software, customer service representative, patient, insurance, business process, sales, software; Case studies
customer service representative: The Customer Service Representative job description template includes the following job summary: Handles all customer contacts received by telephone, in writing, and in person. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.; Tags: Recruitment & Selection, customer service representative, job, phone; Tools & templates 2007-09-09
customer service representative I: The Customer Service Representative job description template includes the following job summary: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair. Additional information available includes essential job functions, additional responsibilities,...; Tags: Recruitment & Selection, customer service representative, job, sales; Tools & templates 2007-09-09
Smiling And Dialing: The article presents the studies that show that busy customers do not have time to see outside salespeople. But that does not mean distributors cannot maintain regular contact with those customers. A coordinated telemarketing program can be an effective and inexpensive way to keep in touch with current customers and...; Tags: Pfingsten Publishing, customer service representative, telemarketing, training, sales, phone; White papers 2003-01-01
Improving Customer Service at IRS: Every year, IRS receives tens of millions of calls from taxpayers seeking assistance in understanding and meeting their tax obligations. Committed to improving its customer service, IRS contracted with Aon Consulting to design a novel approach for selecting their Customer Service Representatives CSRs. This article discusses this approach and the...; Tags: Product marketing, Customer relationship management (CRM), Aon Consulting, Internal Revenue Service, customer service representative, customer service, tax, phone; White papers 2002-09-01

customer service representative training and coaching: To improve the telephone skills of customer service representatives, Markinetics has provided group and individual training and evaluation.; Tags: Workforce management, Telecom & Utilities, Markinetics Inc., customer service representative, training, phone; White papers 2001-01-01

Additional Resources

Nortel Supplier Forum Honors Top Performers: Nortel(1) (TSX: NT)(NYSE: NT) honored its top performing suppliers and top supplier representatives for 2007 at the 12th annual Nortel Supplier Forum in Richardson, Texas. "Nortel is focused on our customers and we are increasing quality, speed and productivity in our supply chain to create a competitive advantage," said Joe...; Articles 2008-05-08
Kinetic Data Showcasing BMC-Validated Tools at Partner Column Technologies' Fifth Annual Borgata Event: Kinetic Data( http://www.kineticdata.com ), the leading developer of third-party business service management BSM tools for the BMC Remedy Action Request AR Systemplatform, today announced that it will present its innovative third-partysoftware tools for BMC Remedy to attendees of Column Technologies' annualBorgata event, a national...; Articles 2008-05-07
JustSystems to Showcase Power of Dynamic Documents at EMC World 2008: Company to Demonstrate How EMC Customers, Partners Can Leverage Dynamic Documents to Optimize Structured Authoring & Reuse and Dynamic Information Delivery NEW YORK -- JustSystems, the largest independent software vendor in Japan and a worldwide leader in XML and information management technologies, today announced it will showcase the...; Articles 2008-05-07
CTK Announces that Over 3,500 Non Profits in U.S. and U.K. Now Rely on CTK Data Management Software to Track Clients/Services and to Report Performance for Non Profits: AUSTIN, Texas -- Community TechKnowledge, Inc. CTK, a provider of data management software specifically designed to support non profit service providers and funders - both in the U.S. and in the U.K., recently hit the 3,500 customer non profit organization user mark. These organizations represent hundreds of thousands of daily...; Articles 2008-05-07
Verticals onDemand Signs 15th Life Sciences Customer, Marking the Dawn of an Industry-Wide Conversion from Client/Server to SaaS CRM Technology: PLEASANTON, Calif. -- In the last nine months, fifteen life sciences companies have signed with Verticals onDemand, the pharmaceutical industry's only provider of Software-as-a-Service SaaS CRM solutions. Verticals onDemand's latest customer, UK-based ProStrakan Group plc (www.prostrakan-usa.com), selected VBioPharma shortly after establishing their U.S. division earlier this year. Verticals onDemand's client...; Articles 2008-05-07
SARS Corp. Announces 5 New Distributors of Its Satellite Asset Tracking Services: Experienced, Connected Firms Will Continue to Grow Customer Base for Proprietary Telematics Solution SEATTLE -- SARS Corp. (OTCBB: SARO) ("SARS"), a leader in satellite-based management of fixed and mobile assets anywhere in the world, announced today product sales and distribution relationships with 5 additional distributors to represent its...; Articles 2008-05-06
GoldenSource Reports Strong Q1 EDM Sales, Announces New Strategic Hires and Moves Into New London Facility: LONDON and NEW YORK, May 6 /PRNewswire/ -- GoldenSource Corporation, a global software provider of Enterprise Data Management EDM solutions for financial and securities institutions worldwide today announced strong sales of its solutions in London, Brussels, New York and Toronto during the first quarter of 2008. Across all of...; Articles 2008-05-06
Saab Gives Notice to 45 Employees in Denmark: STOCKHOLM, Sweden -- Regulatory News: At the beginning of April, 70 people employed by Air/Land Systems at Saab Denmark A/S (STO:SAABB) were given notice. The reason was the cancellation of the DACCIS contract. After negotiations with employee representatives 45 employees, mainly at the Copenhagen office, have...; Articles 2008-05-06
Microsoft Consumer Support Best Practices Shared at Service and Support Professionals Association Conference: Awards Given for Technologies that Enable the Essential Elements of Support SAN DIEGO -- The Service & Support Professionals Association SSPA, the largest and most influential association for technology services and support professionals, today named the winners and finalists of the Spring 2008 SSPA Recognized Innovator program. Technology...; Articles 2008-05-06
Special Counsel to Exhibit at the Association of Legal Administrators 37th Annual Educational Conference and Exposition: JACKSONVILLE, Fla. -- Special Counsel, the legal staffing and document review unit of MPS Group, Inc., (NYSE: MPS) today announced that it will exhibit at the Association of Legal Administrators ALA 37th Annual Educational Conference and Exposition, to be held at the Washington State Convention and Trade Center in Seattle,...; Articles 2008-05-05
CNH Capital Expands Into Puerto Rico: As part of a strategic growth initiative aimedat developing new markets for its products and services, CNH Capital, thefinancial services business of agricultural and construction equipmentmaker CNH Global N.V., today announced that it is now serving equipmentdealerships and their customers in Puerto Rico. The company's equipment financing products will be...; Articles 2008-05-05
AmWINS Group, Inc. Announces Acquisition of Beacon Risk Strategies: CHARLOTTE, N.C. -- AmWINS Group, Inc., one of the nation's largest and most diversified wholesale insurance distribution firms, today announced the acquisition of Beacon Risk Strategies, a Seattle-based managing general underwriter of excess-loss benefits insurance. "The addition of Beacon Risk Strategies is a continuation of our initiative to...; Articles 2008-05-05
Health Net Customers Now Connect to Service and Information from 135-Plus Countries, Providing Greater Peace of Mind While Away from Home: Also: California Subsidiary Makes It Easier for Customers to Receive Quality Medical Care While Visiting or Studying Anywhere in the United States LOS ANGELES -- Health Net, Inc. customers traveling throughout the world now have telephone access from more than 135 countries to service representatives providing answers to...; Articles 2008-05-05
Merkur Group Helps Polycom Improve Order-to-Cash Effectiveness: Polycom Automates Inbound Purchase Orders and Outbound PO Acknowledgements Using Merkur's PeopleSoft Order Management Integration DAYTON, Ohio, May 5 /PRNewswire-FirstCall/ -- Advant-e Corporation (BULLETIN BOARD: AVEE) , through its wholly owned operating subsidiary Merkur Group, Inc., announced today that Polycom Inc. has implemented the Merkur PeopleSoft...; Articles 2008-05-05

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