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	<title><![CDATA[customer service representative Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+service+representative.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer service representative]]></description>
	<s:counts start="0" returned="11" found="11" />
	<language>en-us</language>
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		<title><![CDATA[Customer Service Representative I]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=323208]]></link>
		<description><![CDATA[The Customer Service Representative job description template includes the following job summary: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair. Additional information available includes essential job functions, additional responsibilities,...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 01 Nov 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/business+%2526+legal+reports+inc..html"><![CDATA[Business & Legal Reports Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Sample Customer Service Representative Resume]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1150045]]></link>
		<description><![CDATA[Use this sample resume if you are looking for Customer Service Representative job. It highlights your qualification and work experience. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 18 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/resume+sample.html"><![CDATA[Resume Sample]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Service Representative (Sales) Resume]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1102259]]></link>
		<description><![CDATA[This is a resume template for the post of sample customer service representative sales. This template contains background summary which accentuates candidate's acquired professional skills and impressive track record. Listing relevant courses adds weight to candidate's educational credentials. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Service Representative (Credit) Resume]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1102361]]></link>
		<description><![CDATA[This is a resume template for the post customer service representative credit. This template format is neat and professional. Career-related positions are mentioned in detail and other positions are briefly listed under experience. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/professional+development.html"><![CDATA[Professional Development]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
	</item>
	<item>
		<title><![CDATA[Sample Airline Customer Service Representative Cover Letter]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1106613]]></link>
		<description><![CDATA[The applicant in this airline customer service representative cover letter acknowledges her training and experience working with the public, problem solving, and satisfying customers who register complaints. Airline customer service representative cover letters should display the applicant's ability to do this work and to do so in a way that...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/airline.html"><![CDATA[Airline]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/job+bank+usa.html"><![CDATA[Job Bank USA]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Achieving Superior Customer Service Through On-The-Job Training]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=386970]]></link>
		<description><![CDATA[In the retail industry, there is nothing more critical to a business's success or failure than the ability of the Customer Service Representative CSR workforce. Even the product line is not so important; a retailer can offer the best products in the world at the best prices, but if the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 25 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/associated+content.html"><![CDATA[Associated Content]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/payroll+solutions.html"><![CDATA[Payroll Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Complaint Cant Reach Customer Service]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372348]]></link>
		<description><![CDATA[Not happy with customer care service? Use this letter to complains to an online service that you can never get a customer service representative on the phone. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Customer Service Representative]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=322762]]></link>
		<description><![CDATA[The Customer Service Representative job description template includes the following job summary: Handles all customer contacts received by telephone, in writing, and in person. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 09 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/business+%2526+legal+reports.html"><![CDATA[Business & Legal Reports]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Smiling And Dialing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=64832]]></link>
		<description><![CDATA[The article presents the studies that show that busy customers do not have time to see outside salespeople. But that does not mean distributors cannot maintain regular contact with those customers. A coordinated telemarketing program can be an effective and inexpensive way to keep in touch with current customers and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/salespeople.html"><![CDATA[Salespeople]]></category>
		<category domain="http://resources.bnet.com/topic/telemarketing.html"><![CDATA[Telemarketing]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
	</item>
	<item>
		<title><![CDATA[Improving Customer Service at IRS]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=137099]]></link>
		<description><![CDATA[Every year, IRS receives tens of millions of calls from taxpayers seeking assistance in understanding and meeting their tax obligations. Committed to improving its customer service, IRS contracted with Aon Consulting to design a novel approach for selecting their Customer Service Representatives CSRs. This article discusses this approach and the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Sep 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/aon+consulting.html"><![CDATA[Aon Consulting]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/internal+revenue+service.html"><![CDATA[Internal Revenue Service]]></category>
		<category domain="http://resources.bnet.com/topic/taxes.html"><![CDATA[Taxes]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/free+trade.html"><![CDATA[Free Trade]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[American HomePatient]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=158958]]></link>
		<description><![CDATA[At American HomePatient's AHOM 286 branch offices, Customer Service Representatives CSRs respond to hundreds of sales orders every day. The process is inherently complex. CSRs collect patient demographic information, medically qualify patients, verify insurance eligibility, gather signatures, and bill the patients and/or third-party payers. Faced with reimbursement cuts, AHOM targeted...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/verity+inc..html"><![CDATA[Verity Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service+representative.html"><![CDATA[Customer Service Representative]]></category>
		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[Patient]]></category>
		<category domain="http://resources.bnet.com/topic/workflow+software.html"><![CDATA[Workflow Software]]></category>
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