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- Customer Retention Strategies - Train Your Team For Customer Service Success
- As a customer service manager, your goal is to surround yourself with a like-minded and highly goal motivated customer service team. You most likely have already achieved this goal of a customer-focused team though-out an interview process and have hired the employees that you feel will best fit within the...
- White papers 2007-06-08
Additional Resources
- Motivate Your Team for Outstanding Customer Service: Six Secrets of Customer Service Team Motivation
- Providing outstanding customer service is one of the most rewarding yet challenging activities within the organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: increased customer satisfaction, increased revenues, increased repeat and referral customer traffic, less employee turnover, increased profits. So how does one support and...
- White papers 2007-01-01
- American names Richardi Senior Vice President Customer Service; Officer reassignments enhance new customer service team.
- M2 PRESSWIRE-27 September 2002-American Airlines: American names Richardi Senior Vice President Customer Service; Officer reassignments enhance new customer service team C1994-2002 M2 COMMUNICATIONS LTD RDATE:09262002 FORT WORTH, Texas -- American Airlines today named Ralph L. Richardi, 54, as Senior...
- Research articles 2002-09-27
- Framerica adds to service team
- YAPHANK, N.Y. -- Cathy Doughten has joined the customer service team at Framerica. "Cathy is a terrific addition to our team," said Barbara Walker, Framerica's supervisor of customer service. "We expect she'll play an important role in our continuing effort to provide Framerica customers with the utmost in service." ...
- Research articles 2003-04-01
- Torex Retail attains top customer service accreditation.
- M2 PRESSWIRE-23 May 2005-Torex Retail: Torex Retail attains top customer service accreditationC1994-2005 M2 COMMUNICATIONS LTD RDATE:23052005 Torex Retail's Sheffield operation has achieved the second highest International Help Desk Institute HDI Site Certification Award ever awarded, highlighting the company's commitment to innovative...
- Research articles 2005-05-23
- AutocheX Enhances Customer Service and Technology Development Through Integration With Mitchell
- Business Editors SAN DIEGO--BUSINESS WIRE--Oct. 3, 2002 Move Will Further Expand AutocheX's Position as the Leading CSI Provider for the Insurance and Collision Repair Industries AutocheX, the collision repair and claims industry's largest and most recognized source for customer satisfaction indexing CSI, today announced it recently...
- Research articles 2002-10-03
- Network Solutions' Customer Service Demonstrates that the Third—- and Fourth —- Time's the Charm!
- Customer Service Team Named Finalist for Fourth Year in The American Business AwardsSM
- Research articles 2008-05-28
- GenChem Relocates Groups.(General Chemical Corp. is transfergin electronic chemicals management and customer service to Hollister, CA)(Brief Article)
- GENERAL CHEMICAL Corporation's electronic chemicals group has relocated its management team from its plant in Pittsburg, Calif., to Hollister, Calif. In addition, the group's new product development and customer service departments ... GENERAL CHEMICAL Corporation's electronic chemicals group has relocated its management team...
- Research articles 2000-07-31
- Providing Excellent Internal Customer Service
- The foundation for outstanding internal customer service is excellent interdepartmental communication and cooperation. Dialogue between internal customers and internal providers or vendors must include agreements about topics such as clear expectations, customer responsibilities, service provider responsibilities, and priorities. Some tips for internal customer service providers and tips for internal customers...
- White papers 2005-01-18
- Seiko saves time with SMS; SMS to further improve customer service and maintain contact with UK sales team.
- M2 PRESSWIRE-6 January 2006-KAPOW!: Seiko saves time with SMS; SMS to further improve customer service and maintain contact with UK sales teamC1994-2006 M2 COMMUNICATIONS LTD RDATE:05012006 KAPOW! (www.kapow.co.uk), the UK's first SMS text gateway, today announced that its technology is being...
- Research articles 2006-01-06
- Anderson ED Team Receives Pinnacle Award for Excellence in Customer Service
- MARYVILLE, Ill., June 11 /PRNewswire/ -- Anderson Hospital administration and their ED process improvement consulting group, Compirion Healthcare Solutions congratulate the ED Patient Throughput Team at Anderson Hospital upon its receipt of the coveted Pinnacle Award. The ED Patient Throughput Team, responsible for reducing wait times and...
- Research articles 2009-06-11
- BillMatrix Unit of Fiserv Uses National Customer Service Week to Recognize Excellent Support Teams; Presentation at SOCAP Conference to Highlight Self-Service Technology
- DALLAS -- BillMatrix Corp., a provider of outsourced telephone and Internet-based payment services and a subsidiary of Fiserv, Inc. (Nasdaq:FISV), today announced plans to celebrate the talented team of customer service representatives CSRs that support the company's 120 clients and their 87 million customers. An on-going program will be kicked...
- Research articles 2005-10-03
- KANA Forms Financial Services Vertical Sales Team and Announces New Hires and Promotions within Worldwide Sales Organization; Enhancements to Capitalize on Global Demand for Multi-Channel Customer Service Solutions
- MENLO PARK, Calif. -- KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced a series of significant organizational changes in its global sales and service operations. The changes illustrate the unprecedented demand KANA is experiencing for its industry-leading multi-channel customer service solutions, and will enable...
- Research articles 2006-09-11
- Banking on knowledge: at First National Bank, an education program changes employees' perceptions of customer service and provides career opportunities
- In 2005, First National Bank FNB presented its vision to improve the quality of its customer service and to become the No. 1 bank in South Africa within three years. To make this happen, FNB set out to provide outstanding customer service in its banking contact centers. Achieving these...
- Research articles 2007-01-01
- VIVRE Selects VIPdesk to Provide Its Luxury Clients With Stellar Customer Support
- VIVRE, the high-end provider of premiere luxury brand clothing and goods, has selected VIPdesk to provide stellar customer support to VIVRE's luxury client base. VIPdesk, the pioneer of home-based call centers and concierge services, will provide inbound customer care for VIVRE via phone and e-mail utilizing a virtual customer...
- Research articles 2008-10-06
- EISI Announces New Additions, Roles to Executive Team; Changes Part of Financial Profiles Acquisition, Ongoing Commitment to Customer Service
- WINNIPEG, Manitoba -- Emerging Information Systems Inc. EISI, developer of NaviPlan and Profiles+ financial planning software, today announced several changes to its executive team that stem from its recent Financial Profiles acquisition and continued commitment to customer service.
- Research articles 2006-09-14
- Tridion gives lift to Virgin Atlantic`s customer service; Implements content management solution to ensure brand consistency and accuracy on the Internet.
- M2 PRESSWIRE-3 June 2003-Tridion: Tridion gives lift to Virgin Atlantic`s customer service; Implements content management solution to ensure brand consistency and accuracy on the InternetC1994-2003 M2 COMMUNICATIONS LTD RDATE:06032003 Virgin Atlantic is boosting customer service for visitors to its website....
- Research articles 2003-06-03
- Logicalis expands global customer service support capability with allianceconsulting aquisition; Adds 70 consultants to award winning team.
- M2 PRESSWIRE-31 March 2006-Logicalis: Logicalis expands global customer service support capability with allianceconsulting aquisition; Adds 70 consultants to award winning teamC1994-2006 M2 COMMUNICATIONS LTD RDATE:31032006 Slough - Logicalis has announced plans to acquire Alliance Consulting's Southwest region business, based in...
- Research articles 2006-03-31
- American pays employees a bonus for customer service
- The Associated Press reports "American Airlines said it paid employees an average of $150 each — a total cost of $10.6 million — for helping the company meet customer-service goals in the third quarter. The bonuses went to about 71,000 employees in Friday's paychecks, the company said. The payments are part...
- News items 2009-11-16
- DASSAULT AVIATION : Dassault Falcon Aims for Premier Level in Customer Service
- (Geneva, Switzerland, May 2, 2006) - Dassault Falcon's mission to be the most recognized name in business aviation has certainly carried over to the customer service end of the business. "Airplanes are only valuable business assets when they're flying," said Charles Edelstenne, Chairman and CEO of Dassault Aviation. "So, I...
- Research articles 2006-05-02
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