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1848 Resources for

customer service

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BNET Business Dictionary

Customer Service: the way in which an organization deals with its customers. Customer service is most evident in sales and after-sales service, but should infuse all the processes in the value chain....; Customer Service definition on BNET »

BNET Resources

Network Solutions' Customer Service Demonstrates that the Third- and Fourth - Time's the Charm!: Customer Service Team Named Finalist for Fourth Year in The American Business AwardsSM; Tags: customer service, Network Solutions Inc.; Research articles 2008-05-28
Travel Tips from a Million-Mile Flier: Let's just cut to the chase, shall we? Business travel sucks. It's always been difficult. Today it's horrendous. In the next few years it could be unbearable as airlines consolidate routes and pile on fees. So veteran business traveler Marshall Goldsmith checks in to Harvard Business with...; Tags: Enterprise Software, Personal Technology, Marketing, Consumer Electronics, Cellular Phones, Customer Relationship Management (CRM), Tail End, Product Marketing, Airport, Cell Phone, Phone, Customer Service, Sean Silverthorne, Software; Blog posts 2008-07-10
A Case of Extraordinary Customer Service: This is a little weekend item about Maui Jim, the sunglass maker. I've had Maui Jims for several years now, but I continue to be blown away by their commitment to customer service and how it makes me feel about their brand. They're not cheap (mine cost about $200 and...; Tags: Jon Greer, Software, Enterprise Software, Marketing, Branding, Customer Relationship Management (CRM), Product Marketing, Frame, Brand, Customer Service, Glass; Blog posts 2008-06-28
Airlines' lack of customer service makes IRS look good: Was there ever a golden age of customer service, when actual human beings staffed help desks, answered phones, and quickly resolved the knottiest problems?; Tags: customer service, Internal Revenue Service; Research articles 2008-03-07
Aloha Airlines selects IBM to expand customer service offerings: AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD; Tags: Aloha Airlines, customer service, IBM Corp.; Research articles 2007-12-13

Did Meg Whitman Fail?: Did Meg Whitman Fail?Lack of customer service and knowledge of staffLast year I canceled my Ebay account because of repeated attempts to correct a problem with Ebay customer service. It started out that one of the vendors on the Ebay site took a payment from me, then rejected it...; Tags: customer service, eBay Inc., Meg Whitman, Meg Whitman Fail, user experience; Discussion threads 2008-01-24
First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises: In a new market study, eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, found that North American enterprises are significantly under-performing in customer service. Companies benchmarked included 120 leading businesses in the U.S. and Canada with...; Tags: customer service, eGain Communications Corp.; Research articles 2008-03-11
Avoiding Cash-Flow Problems: Cash flow is the life blood of any business, and a core indicator of an enterprise's financial health and viability. While not a failsafe way to appraise performance, cash flow is as good a barometer as any to quickly judge the financial performance of an entire company, an operating unit,...; Tags: Customer Service, Cash Flow Statement, Business, Lesson, Operational Accounting, Finance, Money, Cash Flow, Customer, Cash-Flow, BNET Editorial; Articles 2007-11-14
Building a 360-degree View of the Customer: Customers typically interact with many different departments or contacts in a company. To build the most effective and profitable relationship with a customer, it's essential for everyone in a company to have access to the full 360-degree view of customer transactions. Putting all customer details, purchases, contacts, inquiries, and service...; Tags: Performance management, BNET Editorial, 360-degree, customer interaction, customer service, marketing, product development, sales, Intranet, desktop, computer, Web, Web site; Articles 2007-10-30
Mapquest's Tommy McGloin: Bringing Health Care Online: Tommy McGloin has likely made your life easier. As the head of MapQuest and Moviefone, he helped provide directions and movie information to millions. Now, as the head of Xoova.com, he's looking to make finding a good doctor easier for all of us. In this interview, McGloin talks about striking...; Tags: MapQuest, Health Care, medicine, Xoova, doctors, Moviefone, Movie, customer service, Head, Tommy McGloin; Videos 2007-10-28
When Bad Customer Service Leads the Elderly to Violence: Mona Shaw, a 75-year old woman fromÂ Manassas Virginia, received a three-month suspended sentence, was fined $345, and wasÂ issued a year-long restraining order for going at her local ComcastÂ payment centerÂ with a hammer. In August, she and her husband waited all day for a Comcast technician to come to their home and...; Tags: Customer Relationship Management (CRM), Product Marketing, Comcast Corp., Violence, Customer Service, Marketing, Enterprise Software, Software, Lori Deschene; Blog posts 2007-10-19
Interviewing Over the Telephone: Many hiring managers conduct telephone interviews in the early stages of the recruiting process because it can be a cost- and time-efficient way to narrow down a list of candidates. This method of interviewing also offers valuable insight for positions that require phone communication skills.Managers generally conduct face-to-face interviews before...; Tags: hiring, recruiting, job, customer service, BNET Editorial, Telephone Interview, Telecom & Utilities, Candidate, Phone, Service, Interview; Articles 2007-10-16
Developing Small Business Partnerships: Small businesses enter into partnerships with other businesses to achieve mutual objectives. Such partnerships can be long-term (for example, to develop a new product) or short-term to enter a new market. When two businesses possess complementary skills, partnership allows them to better exploit the opportunities and challenges arising in today's...; Tags: benefit, supplier, customer service, asset, team, database, BNET Editorial, Working Relationship, Small Business, Communication, Finance, Business Structures, Business, Partnership; Articles 2007-09-28
Using Telemarketing to Support Marketing Campaigns: Telemarketing can be an effective tool for increasing sales and customer response rates. Customers often find it simple and convenient to do business over the phone.When incorporating telemarketing into your sales program, take a systemic approach, using it to enhance other sales and marketing programs. Telemarketing provides opportunities to increase...; Tags: marketing effort, Telesales, phone, monitoring, customer service, analysis, strategy, benefit, tool, BNET Editorial, Sales, Marketing, Sales Force Management, Advertising & Promotion, Promotion, Advertising, Marketing Research, Sales Strategy, Telemarketing, Customer, Sales Force; Articles 2007-09-28
Beau Boeckmann: Staying on Top: How do you stay hungry when you're already on top? Galpin Automotive Group has owned the number one Ford dealership in the world for 17 years running. It's done so by being an industry innovator, leading the charge in car customization and customer service and even creating a little show...; Tags: being number one, car customization, consistency, customer service, Ford, Galpin, innovation, Management, Marketing, MTV, Product Marketing, Strategy; Videos 2007-09-19
Retention 101: Refuse to Let Customers Cancel: Retention 101: Refuse to Let Customers CancelCustomer retention-relationsGood lord, has anyone heard of customer service? Playing hardball is a good way to garner justified regulatory complaints, attorneys general investigations, DTPA actions, class actions, and, in general, bad will. If just by spending with you your customers don't spend...; Tags: customer service, Sprint Communications; Discussion threads 2007-08-28
How to Handle Weather Delays: Is there anything more aggravating than a flight that's delayed due to weather? I mean, you can't even blame the airlines! (Aw, go ahead --Â they probably had some hand in it.) JamesÂ Wysong, aÂ flight attendant and author of two air-travel books, offers 10 tips on avoiding or at least dealing with...; Tags: customer service, Rick Broida, Product marketing, Customer relationship management (CRM); Blog posts 2007-08-16
Just a click away: hosted customer service automation.(UNIPRESS SOFTWARE): Today's small- and medium-sized businesses SMBs are challenged with the need to balance personalized customer service with growth. Today's small- and medium-sized businesses SMBs are challenged with the need to balance personalized customer service with growth.; Tags: customer service, UniPress Software; Research articles 2006-09-01
eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of Customer Service in North America: eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that it will host an online seminar featuring Chip Gliedman, VP of CRM Research at Forrester, and Bob Fernekees, Publisher at Destination CRM. The webinar is scheduled...; Tags: CRM, customer service, eGain Communications Corp.; Research articles 2008-04-17
AT&T and Stream Energy Take Top Honors in Customer Service as Genesys Announces North American Customer Innovations Awards Winners: G-Force - Genesys Telecommunications Laboratories , an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU) awarded today at G-Force customers event in San Antonio the two most innovative North American companies in customer service, as selected by a group of 25 global industry analysts. The Customer Innovations Awards program...; Tags: AT&T Corp., customer service, Genesys Telecommunications Laboratories; Research articles 2008-04-30