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- Borland Customer Survey Examines the Current State of the Application Lifecycle Management Market
- Survey Shows Majority of Customers Have a Mix of Platforms, Tools and Processes; Poorly Defined Requirements is Biggest Software Delivery Challenge, Implementing Process Improvements is Top ALM-Related Initiative
- Research articles 2007-08-28
- Network Intelligence Customer Survey Finds Log Data a Vital Part of Business Operations; The value of analyzing all the data moves from security and compliance into actionable business intelligence across the enterprise
- WESTWOOD, Mass. -- As compliance and security concerns continue to merge in the enterprise, IT departments increasingly are deploying security information and event management SIEM solutions not only to help handle that convergence, but also to uncover actionable business intelligence they can use to improve operational efficiency. These findings are...
- Research articles 2006-06-14
- Headhunter.net Site Receives High Rating in J.C. Bradford Customer Survey; Headhunter Expects Record First Quarter
- Business Editors
- Research articles 2000-03-22
- Genesys Customer Survey Says More Than Half of Respondents Now Have Green Programs in Their Workplace and Find Meeting Travel to Be #1 Polluter
- As Earth Day 2007 Approaches, Wise Workers Can Use Genesys Cost Calculator to Get Total Environmental and Cash Savings by Meeting Virtually
- Research articles 2007-04-16
- Green Workplace for the Holidays - Genesys Customer Survey Says Only 30% of Respondents Plan Special Office Energy Savings
- Genesys Conferencing Gives Top Tips for a Greener Holiday Workplace; Wise Workers Can Use Genesys Cost Calculator to Get Total Environmental and Cash Savings by Meeting Virtually
- Research articles 2007-12-05
- IT Leasing and Financing Availability Critical In Selecting an IT Supplier, According to IDC Customer Survey
- FRAMINGHAM, Mass. -- A recent IDC survey of 206 professionals responsible for IT procurement found that the availability of leasing and financing capabilities is a critical factor in the primary stages of product and vendor selection. The majority of IT organizations surveyed cited the availability of leasing/financing as critical in...
- Research articles 2007-08-21
- This Month: Bottom Line - Reports - The Global Financial Services Industry Will Triple In Value Within The Decade, According To Mercer Oliver Wyman, And An IFS Customer Survey Finds That There Is An Information Deficit.(Institute of Financial Services)(In
- MERCER OLIVER WYMAN REPORT - STATE OF THE FINANCIAL SERVICES INDUSTRY MERCER OLIVER WYMAN REPORT - STATE OF THE FINANCIAL SERVICES INDUSTRY
- Research articles 2006-03-01
- The Art Of The Customer Surveys
- As a small business owner, you're probably concerned about what your customers think of you, and many of you have done, or would like to do, customer surveys. Customers do not want spend time answering surveys. Completing a survey that takes longer than the delivery of the service in question...
- White papers 2008-09-30
- Perfect Your Customer Surveys
- The Find: You need to know what your customers think of your product, but that doesn't mean getting this information with a survey is easy; in fact, one expert likens interpreting survey results to reading chicken entrails, but he also offers suggestions to get the most out of...
- Blog posts 2008-10-08
- Sprint PCS leads pack in customer survey.
- Sprint PCS was the big winner in the Yankee Group's annual survey of mobile users, garnering the highest overall ranking from its subscribers among the eight largest U.S. wireless operators. The survey, "The 2000 Mobile User Survey, Part 1: U. Sprint PCS was the...
- Research articles 2001-03-19
- Take it to the bank; National City, Key rank high in recent customer survey.(News)
- There's good news for both National City Corp. and KeyCorp in a new survey of banking customers published in the September issue of Consumer Reports magazine. In the survey, National City ranked with Commerce Bancorp Inc. and Wachovia Corp. as the There's good...
- Research articles 2006-08-14
Additional Resources
- Balancing customer contact and high-tech delivery. (KPMG survey shows customers trust community banks, reluctantly accept electronic systems)
- Community banks can take advantage of both customer trust and technological systems to compete with major banks and other competitors, according to a Yankelovich Partners Inc. survey sponsored by KPMG. The survey of more than 1,000 people in the US showedCommunity banks can take advantage of both customer trust and...
- Research articles 1997-01-01
- Catch me if you can -- Phone still more popular than internet-based customer service, Teleconomy survey shows; 60% of people still prefer phone for customer service; Organisations taking a `one size fits all` approach to customer service.
- M2 PRESSWIRE-10 June 2003-CABLE & WIRELESS: Catch me if you can -- Phone still more popular than internet-based customer service, Teleconomy survey shows; 60 of people still prefer phone for customer service; Organisations taking a `one size fits all` approach to customer serviceC1994-2003 M2 COMMUNICATIONS LTD...
- Research articles 2003-06-10
- Credit Unions and Community Banks Continue to Lead Large Banks and Mid-Size Regionals in Customer Satisfaction and Branch Service
- Informa Research Services 2006 Survey Shows Washington Mutual, SunTrust and Wachovia Notable Exceptions for Building High Levels of Customer Satisfaction NEW YORK -- With several notable exceptions, the 20 largest banks in the United States continue to be outpaced by credit unions and community banks in ratings for customer...
- Research articles 2006-11-15
- Online Broker TradeKingâ?¢ Earns High Marks for Customer Service and Trading Tools in 2009 SmartMoneyâ?¢ Broker Survey
- Receives Five-Star Rating for Customer Service and Trading Tools for Second Consecutive Year, Remains Value Leader among All Top-10 Ranked Discount Brokers ...
- Research articles 2009-05-19
- Best-in-Class Companies Improve Time-to-Decision, Customer Satisfaction, and Employee Productivity With Operational BI
- Aberdeen, a Harte-Hanks Company (NYSE: HHS), revealed today that Best-in-Class BIC companies -- those performing in the top 20% of all survey respondents -- have achieved several business benefits through operational BI initiatives, including management's view to operational information, time-to-decision, customer satisfaction, and employee productivity. Sixty-three percent (63%) of Best-in-Class...
- Research articles 2008-01-08
- Survey: More U.S. cars make grade
- There may be fewer people buying cars from Detroit's Big Three -- but they're enjoying them more. According to a University of Michigan survey, people who purchased vehicles from the automakers are happier with their cars and trucks than a year ago, as domestic vehicles close the satisfaction gap with...
- News items 2009-08-18
- Designing Effective Customer Questionnaires
- Effective market research depends on a clear, well-defined set of questions. You could spend large sums of money carrying out a research project, but, if you ask the wrong questions or if respondents find your questions difficult to answer, that investment could be wasted. Market research reduces the risk in...
- Articles 2007-11-14
- Luxury Institute Customer Experience Survey.
- M2 PRESSWIRE-5 January 2006-Visibility Public Relations: Luxury Institute Customer Experience SurveyC1994-2006 M2 COMMUNICATIONS LTD RDATE:07012006 According to the new Luxury Customer Experience Index survey LCEI from the New York-based Luxury Institute, Lexus trounced the competition as the luxury automobile brand that...
- Research articles 2006-01-05
- Luxury Institute Retailer Survey Finds Nordstrom Rated #1 in Customer Experience by Americas Wealthy.
- M2 PRESSWIRE-9 January 2006-Visibility Public Relations: Luxury Institute Retailer Survey Finds Nordstrom Rated #1 in Customer Experience by Americas WealthyC1994-2006 M2 COMMUNICATIONS LTD RDATE:10012006 Wealthy customers voted Nordstrom the brand that delivers the best customer experience with a category-leading rating of...
- Research articles 2006-01-09
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