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Use customer surveys for Product Reviews and Improve Product Design: Most products or services that do not change and evolve will have limited success in the market place. The cycle time for each improvement is a critical measure of success. Without adequate customer surveys it is difficult to understand the product design features that are contributing to the product/service success...; Tags: Product marketing, Marketing research, customer survey, product design, Six Sigma, supplier, survey, job, industry; White papers 2003-01-01

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Ninety-Eight Percent of Cincom Customers Report Good, Very Good, or Excellent Service: CincomSystems , a global software and services provider, announces the resultsof a customer-service survey conducted from January 2008 through May 2008.Five hundred surveys were sent only to customers who had actually usedCincom support services. 2008 Survey Results -- Good, Very Good, or Excellent Ninety-eight percent of customers rated the overall...; Articles 2008-05-08
Remote Product Service Solutions Gaining Traction in the Service Management Space: In an extremely competitive service landscape,Best-in-Class service firms are turning to remote product solutions to aidin increasing the efficiency of their service organizations, to deliverbetter service and increased availability to their customers while moreefficiently managing service-related costs. As such these firms are seeingsignificant improvements in asset availability, first-time fix and...; Articles 2008-05-07
ForeSee Results Joins viaTealeaf Partner Network: ANN ARBOR, Mich. -- ForeSee Results, the market leader in online customer satisfaction management, today announced it will join the viaTealeaf[TM] Partner Network. Tealeaf[R] is the leader in online Customer Experience Management CEM. Combining ForeSee Results' attitudinal data from customer satisfaction measurement with customer behavior analysis provided by Tealeaf will...; Articles 2008-05-07
Leading Global Banks Invest in Mobile Banking Opportunity: Survey Reveals Bright Future for mBanking With Growing Momentum Worldwide DUBLIN, Calif. -- Driven by the excellent opportunity provided by mobile banking to enhance existing customer services, nearly a third of the world's largest financial organizations are planning to launch mobile banking services in the next 12 to...; Articles 2008-05-06

TickerMine Surveys Reinforce Need for Channel Checking: TickerMine, a publisher of real-time,objective channel and point-of-sale market data, today announced thatreports generated via its proprietary system identify business trends inverticals such as dining, retail, and automotive before they affect stockprices, therefore reinforcing the investor's need for grassroots raw data. Collecting data from a company's customers, suppliers, employees and...; Articles 2008-05-06
Flowers, Cards and Homemade Items Top Moms' Lists This Mother's Day, According to the Discover® Card Mother's Day Shopping Survey: Despite Economic Pressures, Those Who Plan To Purchase A Mother's Day Gift This Year Will Spend More - Averaging $70 RIVERWOODS, Ill. -- Flowers, cards and a dinner out are among the top choices to give and receive this Mother's Day, according to the annual Discover([R]) Card Mother's...; Articles 2008-05-05
Workday: One of the Best Places to Work in the San Francisco Bay Area: Workday, Inc. has ranked #5 on the SanFrancisco Business Times' list of the Best Places to Work in the Bay Areafor 2008. The award honors companies for their work environment andcorporate culture, based on results of an independent, third-party employeesurvey. Founded in 2005, Workday is delivering a suite of...; Articles 2008-05-05
OptumHealth Disease Management Programs Receive Top Ranking from Business Insurance Magazine: Nation's Largest Provider of Disease Management Services Covered More than 41 Million Lives During 2007 GOLDEN VALLEY, Minn. -- OptumHealth has been ranked by Business Insurance magazine as the largest provider of Disease Management Services based on the number of clients, staff and total lives covered in 2007....; Articles 2008-05-05
Asparity Reports Client Satisfaction Results for 2008 Open Enrollment: 95 Percent of Respondents Reported That They Would Recommend Asparity DURHAM, N.C. -- Asparity Decision Solutions, a leading provider of decision support and data solutions in health care and employee benefits, announces that its latest client satisfaction results remained at very high levels for the 2008 annual open...; Articles 2008-05-05
Vovici Announces Availability of Community Builder: - Leading EFM Provider Showcases the Next Evolution in Survey Software and Services - DULLES, Va. -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management EFM, today announces the availability of the Vovici Community Builder module that will allow organizations to quickly and cost effectively create and...; Articles 2008-05-05
Survey: More Than 40 Percent Unprepared for Upcoming Analog-to-Digital Transition: Results point to clear need for consumer education and assistance VERO BEACH, Fla. -- With the FCC-mandated analog-to-digital transition set for February 17, 2009, an estimated 65 million Americans will experience some sort of impact to their existing television service next winter. However, according to a recent online...; Articles 2008-05-05
ABF President's Quality Awards Won by 'Best of the Best' Service Centers: FORT SMITH, Ark., May 2 /PRNewswire-FirstCall/ -- ABF Freight System, Inc.R, service centers in Green Bay, Wis.; Rockford, Ill.; South Bend, Ind.; and Albuquerque, N.M., are the 2008 winners of the prestigious President's Quality Award, earning the distinction as the "Best of the Best." The Quality Award honors facilities...; Articles 2008-05-02
Quality Systems Play Key Role in Bank Customer Satisfaction: ASQ/Harris Survey Shows Most Adults Rank Banks as Above Average MILWAUKEE -- Most Americans rank the customer service at their financial institution as above average when it comes to customer service, but there is still room for improvement, according to a recent survey conducted by Harris Interactive on...; Articles 2008-04-30
FoodLogiQ and Smart Online Unveil National Food Safety System: From Farm to Fork, Traceability Designed to Ensure Freshness, Addresses Consumer Concern RESEARCH TRIANGLE PARK, N.C. -- Consumers are growing increasingly concerned about the safety, quality and social impact of their food. The Food Marketing Institute's 2007 annual survey of consumer trends found a 20 percent decline in...; Articles 2008-04-30
AirMagnet Wins Best of Interop Award for Mobile and Wireless: 11n WLAN Suite, including AirMagnet Analyzer 8.0 and Survey 6.0, recognized for enabling pre-deployment planning and ongoing management of 802.11n networks SUNNYVALE, Calif. -- AirMagnet Inc., the leader in security, performance and compliance solutions for wireless LANs, today announced that the company's new 802.11n WLAN Suite has won...; Articles 2008-04-30
Marketing Max Launches Free Marketing GPS Service: Two-Minute Survey Provides Customized Instant Marketing Advice JACKSONVILLE, Fla., April 30 /PRNewswire/ -- Marketing Max (http://www.marketingmax.com/), a marketing, public relations and creative services solutions company catering to both large and small businesses, recently launched its free online marketing advice application, Marketing GPS. The new service,...; Articles 2008-04-30
Remote Access Software Can Reduce Costs and Improve Service: IT spending has been on the decline for thelast three years and, with the current state of the economy, the trend isthreatening to continue. Many CIOs are now called upon to work with reducedbudgets while delivering the superior service and support required tomaintain existing customers and attract new ones. The...; Articles 2008-04-29
Survey Reveals Contact Center Performance Management Solutions Increasing Agent Coaching: Enkata, a leading provider of performancemanagement software, today announced the results of a first annualperformance management PM survey. The results reveal the growing adoptionof contact center PM systems and that these solutions significantlyincrease the time and effectiveness of agent coaching. The survey,commissioned by Enkata and conducted by Precision Marketing Group,...; Articles 2008-04-29
The Conference Board Consumer Confidence Index Continues to Deteriorate: NEW YORK, April 29 /PRNewswire/ -- The Conference Board Consumer Confidence Index, which had declined sharply in March, fell further in April. The Index now stands at 62.3 (1985=100), down from 65.9 in March. The Present Situation Index decreased to 80.7 from 90.6. The Expectations Index was virtually unchanged,...; Articles 2008-04-29

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