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	<title><![CDATA[customer survey Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/customer+survey.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer survey]]></description>
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		<title><![CDATA[Is Your Company A Customer Survey Score Whore?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1089675]]></link>
		<description><![CDATA[Becoming a hero to your customers is more about reliability than it is about heroics. You don't have to leap tall buildings in a single bound. If they could just count on you to always deliver, to always be there, to fix what ails them, to really care... well, things...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/marketingprofs.html"><![CDATA[MarketingProfs]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[Customer Survey]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Perfect Your Customer Surveys]]></title>
		<link><![CDATA[http://www.bnet.com/5208-13590-0.html?forumID=1&threadID=3844&messageID=18238&start=0]]></link>
		<description><![CDATA[Perfect Your Customer SurveysRE: Perfect Your Customer SurveysCompletely false. There are advanced analytics that distill the noise. While respondents are moody, it's not hard to get the core message out of the results.RE: Perfect Your Customer SurveysI like how Jeffery Gitomer puts it from his book: http://www.amazon.com/Customer-Satisfaction-Worthless-Loyalty-Priceless/dp/188516730X/ref=pd_sim_b_6/104-3159607-6517519"Describe the last memorable...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 09 Oct 2008 07:35:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing research]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
	</item>
	<item>
		<title><![CDATA[Perfect Your Customer Surveys]]></title>
		<link><![CDATA[http://blogs.bnet.com/bnet1/?p=639]]></link>
		<description><![CDATA[  	The Find: You need to know what your customers think of your product, but that doesn't mean getting this information with a survey is easy; in fact, one expert likens interpreting survey results to reading chicken entrails, but he also offers suggestions to get the most out of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 08 Oct 2008 09:24:32 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[Customer Survey]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/jessica+stillman.html"><![CDATA[Jessica Stillman]]></category>
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	<item>
		<title><![CDATA[The Art Of The Customer Surveys]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1172563]]></link>
		<description><![CDATA[As a small business owner, you're probably concerned about what your customers think of you, and many of you have done, or would like to do, customer surveys. Customers do not want spend time answering surveys. Completing a survey that takes longer than the delivery of the service in question...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 30 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+express+co..html"><![CDATA[American Express Co.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[Customer Survey]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AXP</category>
		<category domain="tickers">AXP</category>
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		<title><![CDATA[Green Workplace for the Holidays - Genesys Customer Survey Says Only 30% of Respondents Plan Special Office Energy Savings]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Dec_5/ai_n27464005]]></link>
		<description><![CDATA[Genesys Conferencing Gives Top Tips for a Greener Holiday Workplace; Wise Workers Can Use Genesys Cost Calculator to Get Total Environmental and Cash Savings by Meeting Virtually]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 05 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[workplace]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Borland Customer Survey Examines the Current State of the Application Lifecycle Management Market]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_August_28/ai_n27356962]]></link>
		<description><![CDATA[Survey Shows Majority of Customers Have a Mix of Platforms, Tools and Processes; Poorly Defined Requirements is Biggest Software Delivery Challenge, Implementing Process Improvements is Top ALM-Related Initiative]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 28 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/borland+software+corp..html"><![CDATA[Borland Software Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BORL</category>
		<category domain="tickers">BORL</category>
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	<item>
		<title><![CDATA[IT Leasing and Financing Availability Critical In Selecting an IT Supplier, According to IDC Customer Survey]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_August_21/ai_n27349205]]></link>
		<description><![CDATA[FRAMINGHAM, Mass. -- A recent IDC survey of 206 professionals responsible for IT procurement found that the availability of leasing and financing capabilities is a critical factor in the primary stages of product and vendor selection. The majority of IT organizations surveyed cited the availability of leasing/financing as critical in...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 21 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/financing.html"><![CDATA[financing]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://resources.bnet.com/topic/international+data+corp..html"><![CDATA[International Data Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[BuilderMT and AVID Ratings Ink Deal to Integrate Their Systems and Bring Award-Winning Services and Customer Surveys to Nation's Top Builders]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_August_21/ai_n27350376]]></link>
		<description><![CDATA[Defying Trends, BuilderMT and AVID Ratings Experience Strong Sales and Partner to Offer Services to a Combined List of America's Top-Performing, Most-Admired Builders]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 21 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/avid+technology+inc..html"><![CDATA[Avid Technology Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AVID</category>
		<category domain="tickers">AVID</category>
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		<title><![CDATA[Genesys Customer Survey Says More Than Half of Respondents Now Have Green Programs in Their Workplace and Find Meeting Travel to Be #1 Polluter]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_April_16/ai_n19002223]]></link>
		<description><![CDATA[As Earth Day 2007 Approaches, Wise Workers Can Use Genesys Cost Calculator to Get Total Environmental and Cash Savings by Meeting Virtually]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 16 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[workplace]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Why Conducting A Customer Survey Could Double Your Profits!]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=975337]]></link>
		<description><![CDATA[Customer Surveys are the most inexpensive way of generating profits, which any business could dream of. Existing customers are the life blood of every company. Companies like IBM used to pay their sales people, a bonus, based on the customer survey rating. But how could they really boost your profits?...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 21 Mar 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[Customer Survey]]></category>
		<category domain="http://resources.bnet.com/topic/articles+factory.html"><![CDATA[Articles Factory]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
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	<item>
		<title><![CDATA[AirTran to launch service to Phoenix after customer survey]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2006_Nov_28/ai_n26710211]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 28 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/phoenix+technologies.html"><![CDATA[Phoenix Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PTEC</category>
		<category domain="tickers">PTEC</category>
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		<title><![CDATA[Philips Ranks Number One in Customer Survey of Overall Service Performance in Patient Monitoring and Ultrasound]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Nov_2/ai_n16853442]]></link>
		<description><![CDATA[Results Mark 14 th Year in a Row for Top Performance in Ultrasound and Eighth Straight Year Ranked First in Patient Monitoring]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 02 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[patient]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[performance]]></category>
		<category domain="http://resources.bnet.com/topic/philips+electronics+n.v..html"><![CDATA[Philips Electronics N.V.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PHG</category>
		<category domain="tickers">PHG</category>
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		<title><![CDATA[Take it to the bank; National City, Key rank high in recent customer survey.(News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5250/is_200608/ai_n20100082]]></link>
		<description><![CDATA[There's good news for both National City Corp. and KeyCorp in  a new survey of banking customers published in the September issue of  Consumer Reports magazine.    In the survey, National City ranked with Commerce Bancorp Inc. and  Wachovia Corp. as the  There's good...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 14 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[bank]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/keycorp.html"><![CDATA[KeyCorp]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KEY</category>
		<category domain="tickers">KEY</category>
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		<title><![CDATA[Network Intelligence Customer Survey Finds Log Data a Vital Part of Business Operations; The value of analyzing all the data moves from security and compliance into actionable business intelligence across the enterprise]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_June_14/ai_n26895991]]></link>
		<description><![CDATA[WESTWOOD, Mass. -- As compliance and security concerns continue to merge in the enterprise, IT departments increasingly are deploying security information and event management SIEM solutions not only to help handle that convergence, but also to uncover actionable business intelligence they can use to improve operational efficiency. These findings are...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 14 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[business intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/compliance.html"><![CDATA[compliance]]></category>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[security]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Apparel Praises SAS' Retail Solutions for Innovation, Return on Investment; Magazine's Customer Survey Says SAS Leads the Software Industry in Innovation and Strategic Value for Retailers]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_June_1/ai_n26882558]]></link>
		<description><![CDATA[CARY, N.C. -- SAS, the leader in business intelligence, announced today that Apparel has ranked it as one of the outstanding global software and services vendors for retail and apparel manufacturing industries in the magazine's inaugural "Software Scorecard" survey. The high marks SAS received came from the votes of executives...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://resources.bnet.com/topic/sas+institute.html"><![CDATA[SAS Institute]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[This Month: Bottom Line - Reports - The Global Financial Services Industry Will Triple In Value Within The Decade, According To Mercer Oliver Wyman, And An IFS Customer Survey Finds That There Is An Information Deficit.(Institute of Financial Services)(In]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5946/is_200603/ai_n24025067]]></link>
		<description><![CDATA[MERCER OLIVER WYMAN REPORT - STATE OF THE FINANCIAL SERVICES  INDUSTRY    MERCER OLIVER WYMAN REPORT - STATE OF THE FINANCIAL SERVICES  INDUSTRY  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/mercer.html"><![CDATA[Mercer]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[T-Mobile USA first again in customer survey, overall wireless satisfaction drops 10%; Short-term pain of mergers could be reason.(News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200509/ai_n18146960]]></link>
		<description><![CDATA[Byline: DAN MEYER      Byline: DAN MEYER  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 12 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/merger.html"><![CDATA[merger]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[How Effective Customer Surveys Will Help Innovate Your Business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=975333]]></link>
		<description><![CDATA[Have you ever wondered why the phones aren't ringing the way they should? Or maybe sales are flat and you're not achieving the revenue and profit targets you set for your business. There's one sure-fire way to uncover the problems to get your company back on track. The answer is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 23 Feb 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[Customer Survey]]></category>
		<category domain="http://resources.bnet.com/topic/articles+factory.html"><![CDATA[Articles Factory]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
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		<title><![CDATA[Vertis Inc. releases results of customer survey]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4183/is_20040330/ai_n10060772]]></link>
		<description><![CDATA[Vertis Inc., of Baltimore, a provider of technology-based marketing and advertising services, released the results of its Customer Focus 2004: Furniture study, which reveals that low prices and high quality are key factors when people decide where to purchase their furniture, and that many consumers visit at least three stores...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 30 Mar 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/vertis+inc..html"><![CDATA[Vertis Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Xcel Energy Performs Well in Customer Survey by J.D. Power.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200307/ai_n22461184]]></link>
		<description><![CDATA[By Tom McGhee, The Denver Post Knight Ridder/Tribune Business News    By Tom McGhee, The Denver Post Knight Ridder/Tribune Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 30 Jul 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+survey.html"><![CDATA[customer survey]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/xcel+energy+inc..html"><![CDATA[Xcel Energy Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">XEL</category>
		<category domain="tickers">XEL</category>
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