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	<title><![CDATA[customer Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to customer]]></description>
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		<title><![CDATA[Solicit Advice From Your 'Super Consumers']]></title>
		<link><![CDATA[http://blogs.bnet.com/harvard/?p=4682]]></link>
		<description><![CDATA["Super consumers" are the 10 percent of customers that produce 50 percent of your profit. Understanding their passion can help you increase sales across all your customers. by Sean Silverthorne]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 03 Dec 2009 08:24:12 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/consumer.html"><![CDATA[Consumer]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://resources.bnet.com/topic/sean+silverthorne.html"><![CDATA[Sean Silverthorne]]></category>
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	<item>
		<title><![CDATA[LTX-Credence Corp. F1Q10 (Qtr End 10/31/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-369380.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions your first question comes from David Dooley - Steelhead Securities. David Dooley - Steelhead Securities Two quick questions from me. I think Dave in your prepared remarks you talked about how over the next few quarters you expect some of your more significant larger customers...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 01 Dec 2009 18:49:08 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
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	</item>
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		<title><![CDATA[QUIZ: Choose the Best Customer Champion]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=6748]]></link>
		<description><![CDATA[Test your ability to select the right customer "sponsor" by Geoffrey James]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 30 Nov 2009 05:30:56 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
	</item>
	<item>
		<title><![CDATA[Overdraft Fees: The Pitfalls of 'Free']]></title>
		<link><![CDATA[http://blogs.bnet.com/customer-service/?p=611]]></link>
		<description><![CDATA[The Supreme Court ruling on the OFTâ€™s jurisdiction over bank overdraft charges is going to do nothing for the banksâ€™ customer relationships.    Had the supreme court ruled in favour of the OFT and this lead to the banks having to repay overdraft fees, it would probably have...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 25 Nov 2009 03:55:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
	</item>
	<item>
		<title><![CDATA[QAD Inc. F3Q10 (Qtr End 31/10/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-368205.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator Instructions Your first question comes from Mark Schappel - Benchmark. Mark Schappel - Benchmark  Starting on the maintenance revenue, Daniel, could you just address or review the $500,000 benefit on the maintenance revenue line that you mentioned early in your prepared remarks? Daniel...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 24 Nov 2009 18:05:09 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/cowen+%2526+co..html"><![CDATA[Cowen & Co.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
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		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/qad.html"><![CDATA[QAD]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">QADI</category>
		<category domain="tickers">QADI</category>
	</item>
	<item>
		<title><![CDATA[Black Friday: Your Big Chance to Win Back Customers]]></title>
		<link><![CDATA[http://blogs.bnet.com/harvard/?p=4577]]></link>
		<description><![CDATA[Small retailers face a tricky decision this Black Friday. They need to woo back former customers, but price discounting can quikly lead to disaster. Where are you placing your bets? by Sean Silverthorne]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 06:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/sean+silverthorne.html"><![CDATA[Sean Silverthorne]]></category>
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		<title><![CDATA[6 Ways to Really Irritate a Customer]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=6545]]></link>
		<description><![CDATA[A tongue-in-cheek list of things not-to-do when calling on customers. by Geoffrey James]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 11:19:35 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
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	<item>
		<title><![CDATA[ParkerVision Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-365599.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Your first question comes from Charles Bellows - White Pine Capital. Charles Bellows - White Pine Capital Jeff, I just I want to be clear on this that right now you are in the design, but you have no orders and we&#8217;re in the process...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 16 Nov 2009 18:19:17 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/phone.html"><![CDATA[Phone]]></category>
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		<category domain="http://resources.bnet.com/topic/cost+savings.html"><![CDATA[Cost Savings]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/parkervision+inc..html"><![CDATA[ParkerVision Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/chipsets.html"><![CDATA[Chipsets]]></category>
		<category domain="http://resources.bnet.com/topic/semiconductors.html"><![CDATA[Semiconductors]]></category>
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		<category domain="http://resources.bnet.com/topic/components.html"><![CDATA[Components]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">PRKR</category>
		<category domain="tickers">PRKR</category>
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		<title><![CDATA[Microsoft Spanks its Customers: Good Idea?]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=6467]]></link>
		<description><![CDATA[Is it a good idea to punish customers who misbehave? by Geoffrey James]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 13 Nov 2009 05:30:06 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/idea.html"><![CDATA[Idea]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Brooks Automation, Inc. F4Q09 (Qtr End 09/30/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-364304.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator Operator Instructions Your first question comes from the line of CJ Muse - Barclays  CJ Muse - Barclays  I guess a couple of questions, first one you talked about March potentially seeing revenue growth as well and I guess was trying to dig a...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 12 Nov 2009 09:43:07 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/brooks+automation+inc..html"><![CDATA[Brooks Automation Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/barclays+plc..html"><![CDATA[Barclays Plc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/food+%2526+beverage.html"><![CDATA[Food & Beverage]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BCS</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BRKS</category>
		<category domain="tickers">BCS,BRKS</category>
	</item>
	<item>
		<title><![CDATA[Save-A-Lot Part 2: Know How Makes Small Stores Fit Customers]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/10004990/save-a-lot-part-2-know-how-makes-small-stores-fit-customers/]]></link>
		<description><![CDATA[So, Save-A-Lot is ready to make substantial shifts in its selection as buying patterns change. But the process of amending assortment includes not only looking at product and price but also what share of the customerâ€™s wallet Save-A-Lot gets, and what part goes to other retailers. by Mike Duff]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 13:51:50 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/mike+duff.html"><![CDATA[Mike Duff]]></category>
	</item>
	<item>
		<title><![CDATA[Read a Customer's Mind to Win This Game!]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=6333]]></link>
		<description><![CDATA[Can your match your selling process to the customer's buying process? by Geoffrey James]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 05:30:34 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/games.html"><![CDATA[Games]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/geoffrey+james.html"><![CDATA[Geoffrey James]]></category>
	</item>
	<item>
		<title><![CDATA[TechTarget, Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14031_23-363216.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator Instructions. Our first question comes from line of Colin Sebastian with Lazard Capital. Please proceed. Paul Weaver - Lazard Capital Hi. This is [Paul Weaver] for Colin. Thanks for taking my question. I apologize I had trouble downloading the prepared remarks of the website....]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 09 Nov 2009 17:38:08 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/paid+search.html"><![CDATA[Paid Search]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
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		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/techtarget.html"><![CDATA[TechTarget]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TTGT</category>
		<category domain="tickers">TTGT</category>
	</item>
	<item>
		<title><![CDATA[Bank Break Ups are Bad for Customers]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/09/bank-break-ups-are-bad-for-customers/]]></link>
		<description><![CDATA[The government's playing Goldilocks when it comes to big business break-ups. Meanwhile, it's the customer that suffers. by Richard Northedge]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 09 Nov 2009 08:34:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/united+parcel+service+of+america+inc..html"><![CDATA[United Parcel Service Of America Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/government.html"><![CDATA[Government]]></category>
		<category domain="http://resources.bnet.com/topic/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/richard+northedge.html"><![CDATA[Richard Northedge]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">UPS</category>
		<category domain="tickers">UPS</category>
	</item>
	<item>
		<title><![CDATA[iPass Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-361961.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator Operator instruction Our first question comes from the line of Ed Einboden, please proceed. Edward Einboden - William Smith & Company You guys have been talking a little bit about the technology driven turnaround and that being on-track. Can you guys maybe provide us with some...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 05 Nov 2009 18:42:09 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ipass+inc..html"><![CDATA[iPass Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/connection+manager.html"><![CDATA[Connection Manager]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IPAS</category>
		<category domain="tickers">IPAS</category>
	</item>
	<item>
		<title><![CDATA[Cogo Group, Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-361378.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator   Operator Instructions Our first question comes from the line of Quinn Bolton with Needham and Company. Please go ahead. Quinn Bolton &#8211; Needham and Company Thanks, guys and good job on the numbers. Jeffrey, I was wondering if you could talk a little bit...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 05 Nov 2009 05:57:07 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/revenue+customer.html"><![CDATA[Revenue Customer]]></category>
		<category domain="http://resources.bnet.com/topic/smb%252fsme.html"><![CDATA[Smb/Sme]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/comtech+group+inc..html"><![CDATA[Comtech Group Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COGO</category>
		<category domain="tickers">COGO</category>
	</item>
	<item>
		<title><![CDATA[Cogo Group, Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-361164.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Our first question comes from the line of Quinn Bolton with Needham and Company. Please go ahead. Quinn Bolton &#8211; Needham and Company Thanks, guys and good job on the numbers. Jeffrey, I was wondering if you could talk a little bit more about your...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 04 Nov 2009 18:15:17 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/revenue+customer.html"><![CDATA[Revenue Customer]]></category>
		<category domain="http://resources.bnet.com/topic/smb%252fsme.html"><![CDATA[Smb/Sme]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/comtech+group+inc..html"><![CDATA[Comtech Group Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COGO</category>
		<category domain="tickers">COGO</category>
	</item>
	<item>
		<title><![CDATA[Parkway Properties Inc. Q3 2009 Earnings Conference Call]]></title>
		<link><![CDATA[http://www.bnet.com/2462-13071_23-360250.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator The question-answer session will be conducted electronically. Operator Instructions. Our first question comes from Jordan Sadler with KeyBanc Capital markets. Jordan Sadler - KeyBanc Capital Markets  Just wanted to follow-up on some of the leasing commentary. I know that the biggest chunk of what's left to...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 03 Nov 2009 12:49:09 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/parkway+properties+inc..html"><![CDATA[Parkway Properties Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/capital+structures.html"><![CDATA[Capital Structures]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PKY</category>
		<category domain="tickers">PKY</category>
	</item>
	<item>
		<title><![CDATA[Technitrol Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-359849.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Our first question comes from Joe Wittine from Longbow Research. Joe Wittine - Longbow Research Hi, good evening. Jim Papada Hello. Drew Moyer Hello. Joe Wittine - Longbow Research This is Joe, calling in for Shawn Harrison. First question, just a real quick question on...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 02 Nov 2009 18:24:12 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/modeling.html"><![CDATA[Modeling]]></category>
		<category domain="http://resources.bnet.com/topic/technitrol+inc..html"><![CDATA[Technitrol Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TNL</category>
		<category domain="tickers">TNL</category>
	</item>
	<item>
		<title><![CDATA[Seven Habits of High Growth Leaders]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/28/seven-habits-of-high-growth-people/]]></link>
		<description><![CDATA[True high-growth companies are often run by people who share some common characteristics. In a nod to Covey, here are seven habits that high-growth business leaders share:         1. They have a passion for selling.        ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 28 Oct 2009 13:04:35 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[Leader]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/cost+savings.html"><![CDATA[Cost Savings]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/andy+todd.html"><![CDATA[Andy Todd]]></category>
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