Customers Ltd.

Managing editor Chuck McKay is a marketing consultant who works with professional practices and owner-operated businesses. Chuck is the author of Fishing for Customers and Reeling Them In, and the soon-to-be-published Advanced Practice Development for Health Care Professionals. His articles on marketing strategy and tactics can be found at AllBusiness.com, FishingForCustomers.com, AmericanSmallBusiness.com, TacticalHustle.com.

Donna's experience with the Food Service Industry for the last 21 years has included work from the back line of a Restaurant, to Operations, to Customer Service at Manning Brothers and now Outside Sales. She has been with Manning Brothers for 11 years and her sales territory covers Northwest Georgia. Donna specializes in School Food Service in which she handles Smallwares, Large Equipment, New School jobs and every day in the field required tasks. She also works with Customers in Restaurants, Hospitals, and Churches.

Robert Scoble is a technical evangelist, writer, and the author of one of technology?s most influential blogs, Scobleizer. In addition to his executive position at PodTech, he also produces ScobleShow, a video show where Robert visits the world?s best technologists, tours cool tech companies, and gets exclusive demos of the latest Web sites and gadgets. Scoble is a lifelong technologist, growing up just blocks from Apple computer and playing in the garage with electronic gadgets. Scoble worked for Fawcette Technical Publications, UserLand Software, NEC and TabletPC before joining Microsoft?s Channel 9 MSDN Video team, producing stories about Microsoft employees and products. He is a popular speaker and co-author of Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers.

Sandy Miller is Vice President and Chief Information Officer for X-Stream LEAN, LLC. She has been working with diverse Customers to develop and deliver Leadership, Green Belt and Black Belt training specific to their industry for over 20 years. Facilitating process improvement events for multi-lingual, cross-functional teams from a variety of government and industry organizations has been her center of attention.

Tony serves as our Project Coordinator handling various relationships with Customers, CLEC's, Phone Vendors, and ISP's. In his role, Tony manages DiscountCall projects across all segments of telecommunication services to Atlanta and national customers. He is responsible for tracking order installs, troubleshooting customer issues, and following up on service inquiries. Tony moved to the Marietta area in 2000 from sunny Florida in search of true autumn and winter and he now enjoys every moment of them. Currently, Tony is working on obtaining 2 Comp TIA Certifications; A+ and Network Plus. He has also begun the process of obtaining several Samsung Telephone System Certifications.

Venkat Ramaswamy is Chairman and one of the two founders of the Experience Co-Creation Partnership. He is the Michael R. and Mary Kay Hallman Fellow of Electronic Business and Professor of Marketing at the Ross School of Business, University of Michigan, where he also heads the Center for Experience Co-Creation. He is co-author (with C. K. Prahalad) of the acclaimed book The Future of Competition: Co-Creating Unique Value with Customers (Harvard Business School Press, 2004). Venkat is a globally recognized thought leader, idea practitioner, and an eclectic scholar with wide-ranging interests in innovation, strategy, marketing, branding, IT, operations and the human side of the organization. He is a prolific author of articles and a frequent speaker at conferences around the world on topics such as innovation, customer experience and value creation, as well as industry-focused topics. Venkat's current work focuses on migrating companies globally to the next practice of experience co-creation; how to innovate experience environments; how to leverage communities of individuals, networks of firms and enabling technology for co-creating value; how to build the capabilities and processes for customer-company interactions and experience co-creation; how to build bridges between marketing, HR, IT and operations around customer experiences; how to build the brand through personalized experiences; how to manage the quality of experiences; and how to build and lead the experience-centric organization for sustainable growth. Venkat is working on a new book preliminarily titled Experience Co-Creation: Migrating Companies to the Next Practices of Value Creation.