"If you want a good story, call Bob and Beth of Travelworld in Brisbane," they all said. I was telephoning a variety of cruise line sales managers to learn more about the cruise end of the travel industry for a presentation. Wanting to add a good story to my keynote,...
Where focus starts freeing up time normally spent doing other things, software knowledge brings you massive productivity gains. It's like magically pulling hours out of a hat. For example, take the time to get to know your MS Office software, no matter how busy you are. You'll...
Does your job depend heavily on written communications --- memos, reports, articles? Do they get the attention and response you believe they deserve? Why not have your recipients not only read them but look forward to them? It only takes a little extra thought and effort to...
If you haven't been involved in one, I'm sure you've witnessed a heated conversation between work colleagues in which potentially beneficial discussion gets lost in the tension. A colleague of mine, Donald Jessep from Profitableteams.com, was describing a heated exchange between Mike, a Financial Controller, and Steve,...
There's a wonderful, simple team-building program you can easily create. It was brought to my attention recently during a conversation in Sydney with Melanie Pike. She works in the Australian government department that leads the country's Antarctic program. Melanie said that to build morale, get staff to...
You negotiate each and every day. It can be anything from "which program should we watch tonight?" to "What's the best price I can get?" So if you can improve on those skills, it will help you in everything from salary reviews to getting two staff members...
A recent Reuters article detailed how a Canadian government ministry Citizenship and Immigration Canada sent out a directive to its employees urging them to implement a BlackBerry "blackout" between 7pm and 7am and on weekends and holidays and to not use the devices during meetings. "Work/life quality...
Would you like to know the secret to being more successful when you try to hire a new staff member; go for a budget increase or move an intractable employee? It's something that I learned in a coaching workshop on becoming a better speaker. While you most likely won't have...
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