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Salesforce Delivers First-Year ROI of More Than 1000% at DecisionOne
DecisionOne, North America's largest independent provider of technology support services, has generated a return on investment of more than 1150% over a period of one year, due in significant part to salesforce.com's state-of-the-art CRM service. DecisionOne deployed salesforce.com's on-demand CRM solution within 30 days of choosing salesforce.com over Siebel and...
Tags: Sales force management, Customer relationship management (CRM), Enterprise software, DecisionOne, Salesforce.com Inc., CRM, CRM solution, on-demand, ROI
Case studies

Additional Resources

Poor Clients, Informed Consent, and the Ethics of Rejection
I. INTRODUCTION For the first time in twenty years, the ethics rules for poverty lawyers have undergone significant revision.1 Like their previous iteration,2 however, the new rules do little to address what is arguably the poverty lawyer's most enduring ethical dilemma: how, in the face of overwhelming demand, can...
Articles 2007-10-01
Ask the dog shrink: we know you mean well, but let her pick out her own dog ... he just loves decorations!
Q My mother has always said she wants a dog, and I want to surprise her with a puppy for Christmas. Any recommendations? A JUST ONE. DON'T. Besides Christmas being one of the most chaotic times on the calendar, the fact that...
Articles 2006-12-01
TECK VOND SELECTS DECISIONONE AS TALKSWITCH INSTALLER.
Teck Vond, a minority-owned, small-business-certified counterintelligence agency specializing in risk management and loss prevention, has selected DecisionOne, a technology support services firm, as a certified installer for TalkSwitch PBX systems. Per the agreement, DecisionOne will provide installation services for Teck Vond's customers who purchase TalkSwitch...
Articles 2006-10-01
NEOBITS SELECTS DECISIONONE AS TALKSWITCH INSTALLER.
Neobits, a reseller and authorized distributor of small business phone systems, IP PBX and other VoIP products, has selected DecisionOne, a technology support services firm, as a certified installer for TalkSwitch PBX systems. Per the agreement, DecisionOne will provide installation services for Neobits' customers who purchase...
Articles 2006-08-01
Arrow Electronics Leverages DecisionOne Support for Kiosk Offering
Wireless News04-13-2006Arrow Electronics Leverages DecisionOne Support for Kiosk OfferingWIRELESS NEWS-April 13, 2006-Arrow Electronics Leverages DecisionOne Support for Kiosk Offering C2006 10Meters - http:// www.10meters.com Arrow OEM Computing Solutions, the division of the North American Components NAC group of Arrow Electronics, announced a new partnership with technology services firm DecisionOne...
Articles 2006-04-13
Arrow Electronics Brings in DecisionOne for Complete End-to-End Kiosk Solution
LAS VEGAS -- Arrow OEM Computing Solutions, the division of the North American Components NAC group of Arrow Electronics, Inc. (NYSE:ARW), today announced a new partnership with DecisionOne, the technology support services company, to provide a complete end-to-end kiosk solution to kiosk application developers and manufacturers. With this...
Articles 2006-04-11
People in Wireless News: Acsis Appoints Larry DeAngelis Executive VP of Sales
Wireless News03-11-2006People in Wireless News: Acsis Appoints Larry DeAngelis Executive VP of SalesWIRELESS NEWS-March 10, 2006-People in Wireless News: Acsis Appoints Larry DeAngelis Executive VP of Sales C2006 10Meters - http://www.10meters.com Acsis, a provider of shop floor process automation and enterprise data collection solutions for the supply chain, announced...
Articles 2006-03-11
Acsis, Inc. Appoints Larry DeAngelis Executive Vice President of Sales; Experienced Executive to Grow Client Base in the Enterprise Software Industry and RFID Sector
MARLTON, N.J. -- Acsis, Inc., a leader in delivering shop floor process automation and enterprise data collection solutions for the supply chain, today announced that Larry DeAngelis has been appointed Executive Vice President of Sales. In this position, Mr. DeAngelis will oversee the management and administration of Acsis' sales initiatives....
Articles 2006-03-09
Product & Service
SECU Becomes Partner In CUSO LINTHICUM, Md.-The $1.5-billion State Employees Credit Union of Maryland SECU has become an equity partner of CU Business Capital, LLC CUBC a business services CUSO based in Miramar, Fla. The partnership will allow the credit union to offer members programs that include business...
Articles 2006-03-06
PANDORA NETWORKS SELECTS DECISIONONE FOR INSTALLATIONS.
Pandora Networks, a leading provider of On Demand IP CommunicationsTM services, has named DecisionOne, a technology support services firm, as a certified installer of Pandora Networks WorksmartTM On Demand IP CommunicationsTM service, a pioneer in hosted VoIP solutions for the small-to-medium enterprise SME. Per the ...
Articles 2006-03-01
If ministers don't want the blame for every fault, they need to
Successive governments stumble almost fatally in their poorly choreographed dance with local authorities. They fear the resurrection of local democracy. Yet as they pull more strings from the centre, prime ministers and their ministers find them selves in politically dangerous or absurd situations. Consider the themes...
Articles 2006-01-13
Call center in Tulsa to add workers
The new owner of a call center in Tulsa says it will add 600 workers to the payroll. Alorica Inc. is buying the call center from DecisionOne, and the new jobs will bring total employment at the center to nearly 2,000 workers. ...
Articles 2005-12-19
Tulsa-based DecisionOne expands
DecisionOne's call center in Tulsa expects to hire 200 full-time wireless technical support representatives over the next several weeks. Our customers rely on DecisionOne to provide industry-leading remote technical support and client help desk services, and these new positions are essential in helping us meet their growing...
Articles 2005-11-01
DecisionOne Expecting to Hire 200 Technical Support Employees in Its Tulsa Call Center over the Next 6 Weeks; Career Fair being held Tuesday November 1st at the Downtown Muskogee Civic Center from 10:00 a.m. to 3:00 p.m
DEVON, Pa. -- DecisionOne announced today that its Tulsa, Oklahoma, Call Center is expecting to hire up to 200 full-time Wireless Technical Support representatives over the next several weeks. DecisionOne invites candidates to attend its Career Fair being held Tuesday, November 1st at the Downtown Muskogee Civic Center between the...
Articles 2005-10-31
DecisionOne to Provide On-Site Desk Tech Support Services at Ryder System
Wireless News07-15-2005DecisionOne to Provide On-Site Desk Tech Support Services at Ryder SystemWIRELESS NEWS-July 15, 2005-DecisionOne to Provide On-Site Desk Tech Support Services at Ryder System C2005 10Meters - http:// www.10meters.com DecisionOne announced an agreement with Ryder System, a transportation, logistics and supply chain management solutions provider worldwide. Under the...
Articles 2005-07-15
DecisionOne Selected to Provide On-Site Deskside Technical Support Services at Ryder System Inc. Locations in the U.S., Puerto Rico and Canada
DEVON, Pa. -- DecisionOne Delivers On-Site Upgrades, Installations and Technical Support Services at More Than 800 Ryder Field Offices DecisionOne announced today an agreement with Ryder System Inc, a leading-edge transportation, logistics and supply chain management solutions provider worldwide. Under the terms of this agreement, DecisionOne will perform...
Articles 2005-07-12
DecisionOne Emerges from Chapter 11; Completes Financial Restructuring
FRAZER, Pa. -- DecisionOne announced today that it emerged from chapter 11 on Friday, May 13, 2005. The Company has completed all financial transactions related to the implementation of its plan of reorganization, which was approved by the United States Bankruptcy Court for the District of Delaware on April 19,...
Articles 2005-05-16
DecisionOne Hiring Full-Time Technical Support Positions in Its Tulsa Call Center; Career Fair Being Held Today At CityPlex Towers Call Center from 1:30 p.m. to 4:30 p.m
FRAZER, Pa. -- DecisionOne announced today its Tulsa, Oklahoma, Call Center is hiring full-time Wireless Technical Support representatives in the next several weeks. DecisionOne invites candidates to attend its Career Fair being held today at the CityPlex Towers Call Center facility from 1:30 to 4:30 p.m. "These positions...
Articles 2005-05-03
Web-Based Credit Management
Despite the increasing strategic importance of credit departments, credit management and decision-making processes remain cumbered by inefficient manual procedures. At some companies, completing the credit and reference checks needed to process a new customer can take upwards of three days. Mark Zablan, president of business information solutions with credit services...
Articles 2005-03-01
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