BNET Industries

Dialamerica Marketing Inc.

is in the Business Services Industry

Last Fiscal Year Sales:$1.5B
  • Private
  • US
Dow Jones Description

DialAmerica has been in the telemarketing business for over 47 years, longer than any other telemarketers in business today. The present owners purchased the company in 1976 from Time Inc. and expanded it far beyond the publishing industry to include growing and emerging industries. Today, DialAmerica is the largest, privately owned telemarketing company in the United States - with annual revenues of $220 million. Our president serves on the Board of Directors of the Direct Marketing Association, and we have an active, highly respected, in-house Government Affairs and Legislative Compliance (GALC) Department. In fact, our VP of GALC also serves as the chair of the Direct Marketing Association's Teleservices Ethics Committee.

President, Chief Executive Officer
Arthur W Conway
Number of Employees 2,999
Contact Information

960 Macarthur Blvd

Mahwah, New Jersey 07495

www.dialamerica...

1 973 327 0200

NAICS Code Telemarketing Bureaus and Other Contact Centers: 561422

News & Analysis

dialamerica marketing inc. - All News and Analysis

  • Finding the Right Telemarketing Service Bureau

    - 2001-12-01

    More publishers are using telemarketing than ever before, but that hasn't made it any less challenging to determine which telemarketing service bureaus can best serve your titles' needs. Here's some sound advice from circulation and telemarketing pros on how to make a wise selection. Use of telemarketing by publishers,...

    Tags: DialAmerica Marketing Inc.

  • DialAmerica Marketing, Inc - Telemarketing - Outbound

    - 2001-12-01

    960 Macarthur Boulevard Mahwah, NJ 07495 Phone: (800) 531-3131 Fax: (201) 327-2380 Contacts: Lissa Love, V.P., Pub Services Debbie Dawson, Marketing Manager Sales Offices: 80+ Branch offices in major metropolitan areas nationwide. Specialization: 40+ years experience in subscription telephone marketing. Providing new...

    Tags: Dialamerica Marketing Inc.

  • Brightware Selected by DialAmerica For Superior Email Assistance

    - 2000-08-15

    Business Editors/High Tech Writers NOVATO, Calif.--BUSINESS WIRE--Aug. 15, 2000 Premier Teleservices Firm Implements Brightware to Provide eCustomer Assistance to its Growing Customer Contact Services Division Brightware, Inc., the leading supplier of eCustomer Assistance software for the Internet, today announced that DialAmerica Marketing, Inc., the nation's largest...

    Tags: Brightware, Dialamerica Marketing Inc.

  • Telemarketing Goes High Tech

    - 2000-03-01

    Telemarketing these days is more than just an anonymous person making a cold call from the white pages and reading from a scriptComputer applications and advances in telephone equipment has turned this service around, making it a high-tech, quick return-on-investment proposition. Businesses that outsource the telemarketing function not only get...

    Tags: Dialamerica Marketing Inc.

  • [DM.sub.TM] DialAmerica Marketing, Inc

    - 1999-10-01

    CONTACTS/PERSONNEL Molly Aboussleman Lissa Love Eileen Collier BACKGROUND Established in 1957, DialAmerica is one of the nation's largest telephone marketing service agencies and the preeminent telephone magazine marketer. Although we are experts in telephone marketing, our strength lies in the study of our clients' business....

    Tags: Dialamerica Marketing Inc.

  • DialAmerica: Corporate pride in a job well done

    - 1999-06-01

    In an industry where a teleservices agency that has been in business for five years is considered a veteran company and one that has been around for 10 years is positively ancient, what do you call a company that has been successfully making calls since Eisenhower's second term? Throughout its...

    Tags: Dialamerica Marketing Inc., TSR Inc.

  • Telemarketer opens Toledo office

    - 1998-11-01

    The month of October saw the nation's largest, privately-held telemarketing firm, DialAmerica Marketing, Inc., open a state-of-the-art call center in Toledo. The newest branch of DialAmerica, located on the third floor at 1946 N. 13th St., is the company's seventh office in Ohio. Using the latest in predictive dialing technology,...

    Tags: Dialamerica Marketing Inc.

  • Telemarketer opens Toledo office

    - 1998-11-01

    The month of October saw the nation's largest, privately-held telemarketing firm, DialAmerica Marketing, Inc., open a state-of-the-art call center in Toledo. The newest branch of DialAmerica, located on the third floor at 1946 N. 13th St., is the company's seventh office in Ohio. Using the latest in predictive dialing technology,...

    Tags: Dialamerica Marketing Inc.

  • DialAmerica growth rings up hundreds of new jobs. (DialAmerica Marketing Inc.)

    - 1996-08-19

    A New Jersey-based telemarketing company says it is adding 272 mostly part-time jobs to its Cleveland and Akron offices to handle sales growth. DialAmerica Marketing Inc. is adding 207 employees to its 273-member work force in Cleveland's suburbs. It also plans to add 65 employees...

    Tags: Dialamerica Marketing Inc.

Decision Makers

Name (plus bio) Position
Arthur W Conway President, Chief Executive Officer
Gerhard Lindenmayer Chief Information Officer
Mary Conway Senior Vice President, Chief Marketing Officer
Robert A Fischer Senior Vice President, Chief Financial Officer
Christopher W Conway Senior Vice President, Inbound & Interactive Services
Larry Kyse Senior Vice President
Dina Ioppolo Vice President, Publishing and Membership Services
Eileen Renowden Vice President, Financial Services
John Redinger Vice President, Marketing & Business Development
Judith Reifler Vice President, Director of Client Services
Kevin Fields Vice President, Inbound & Interactive Services
Lissa Love Vice President, Financial Services
Noreen Kaminski Vice President, Government Affairs and Legislative Compliance
Richelle Litteer Vice President, Business Development
Dennis S Maples Director of New Business Development
Jay Hammans Director of New Business Development
Richard Smith Director, New Business Development
Tom Gleason Director of Business Development
Drew Rusnak Manager, Business Development
Hugo Bader Manager, Business Development

Organization Position Status
Ftc Company, Inc. Former
Columbia University Mba Former
Lafayette College BA In Mathematics Former

Joined DialAmerica in 1983 as a senior programmer/analyst in the mainframe software development area. He has subsequently held positions in the RS6000(UNIX) and PC software development areas. He is responsible for setting technology direction, planning, and IT security. He received his BS in Business Management from Saint Peter's College and was previously employed at Volkswagen of America as a senior analyst, Technical Services.

Organization Position Status
Dialamerica Marketing, Inc. Chief Information Officer Current
Dialamerica Marketing, Inc. Data Processing Executive Current
Saint Peter's College BS In Business Management Former
Volkswagen Ltd Senior Analyst Former
Volkswagen of America, Inc. senior analyst Former
Saint Peter's College BS In Business Management Former

Joined the company in 1976 as a Branch Office Assistant and then moved into a corporate sales administration role in 1980. In 1985 she moved into an operations role and in 1987 assumed an Account Executive role in the Publisher Services Division. In 1992, Mary became the Assistant Director of Publishers Services, then Division Manager and Vice President in 1994. In 1998, Mary assumed additional responsibilities overseeing Consumer Communications, Financial Services as well as Energy Services. Today, she is our Chief Marketing Officer.

Organization Position Status
Dialamerica Marketing, Inc. Senior Vice President, Chief Marketing Officer Current
Dialamerica Marketing, Inc. Marketing Executive Current

Organization Position Status
Dialamerica Marketing, Inc. Senior Vice President, Chief Financial Officer Current
Dialamerica Marketing, Inc. Vice President, Corporate Planning, Marketing and Banking Services Former
New York University MBA Former
Duquesne University BA In Political Science Former

Organization Position Status
Dialamerica Marketing, Inc. Senior Vice President, Inbound & Interactive Services Current
Dialamerica Marketing, Inc. Vice President, Inbound & Interactive Services Former

Joined DialAmerica in 1976 as a controller, and was appointed Vice President in 1987 and Senior Vice President in 1991. He is currently responsible for the success of the Inbound and Interactive Services Division as well as our Quality Assurance Department. He received his BA in Business Administration from Susquehanna University. He worked at Price Waterhouse, New York, from 1970 - 1973 and Ipco Pharmaceutical, New York, from 1973 - 1976.

Organization Position Status
Dialamerica Marketing, Inc. Senior Vice President Current
St. Peters Haven Treasurer Current
Dialamerica Marketing, Inc. Controller Former
Susquehanna University BA In Business Administration Former

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Publishing and Membership Services Current
Dialamerica Marketing, Inc. Plant Manager Current

Joined DialAmerica in September 1991 as an Account Executive in our Publisher Services Division where she was promoted to Account Supervisor and Marketing Manager. In this capacity, she was responsible for supervising our Account Executives, Supervisors, and a large number of client relationships. In April of 1998 she joined DialAmerica's Financial Services Division in the position of Marketing Manager. Shortly thereafter she was promoted to Director of Financial Services and then Vice President. Today, she manages all aspects of the client relationships with our large and growing portfolio of Financial Services clients.

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Financial Services Current

Received his BA in Business Administration, from Ohio University and joined the company in 1985. He has managed numerous sales offices and developed our highly successful Consumer Communications Division. He managed various programs for a range of companies including Verizon, BellSouth, Qwest, AOL, and AT&T. After a number of promotions within the sales division, John became VP of the New Business Development Department.

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Marketing & Business Development Current
Direct Marketing Association Board of Directors Current
American Teleservices Association Board of Directors Current
AT&T Inc. Former
Ohio University BA in Business Administration Former

Joined DialAmerica in 1982 as a part-time TSR. Over the years, she has held various positions in the company in sales and client management. For ten years, she was the Director of the Books and Entertainment Division. She has assumed the additional responsibility of managing the marketing staff and programs in the Consumer Communications, Energy Services and Publishing areas.

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Director of Client Services Current

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Inbound & Interactive Services Current
Dialamerica Marketing, Inc. Director, Inbound & Interactive Services Former

Joined DialAmerica in October 1990 as an Account Executive in our Publisher Services Division, where she was promoted to Account Supervisor and Marketing Manager. In this capacity she was responsible for supervising a team of Account Executives and maintaining multiple client relationships. In October 1998 she was promoted to Director of the Publisher Services Division, and in October 2000 named Vice President. In July of 2003 she joined DialAmerica's Financial Services Division in the position of Director and currently manages all aspects of the client relationships with our large and growing portfolio of financial services clients.

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Financial Services Current

Is very active, along with her seasoned staff, helping to ensure DialAmerica's understanding of and commitment to compliance. She was elected in 2003 to the position of Chair of the Teleservices Ethics Committee of the Direct Marketing Association. Noreen has been with the company for more than 35 years during which time she advanced through the sales/marketing network from branch manager to Regional Sales Manager to Division Head (Financial Services). Noreen's in-depth knowledge of the sales side of the business as well as the client side makes her more than qualified to lead DialAmerica through the quagmire of legal/compliance matters.

Organization Position Status
Dialamerica Marketing, Inc. Vice President, Government Affairs and Legislative Compliance Current

Has over 15 years experience developing and evaluating marketing, management, sales, public relations and promotional efforts. Originally from Augusta, Georgia, she has held several Director of Marketing positions for major cable television companies across the country including United Artists, TCI, and InterMedia. After receiving her M.B.A, she moved to Tucson to be Marketing Director for Jones Intercable, then expanded her operations and management background as Vice President of People's Choice TV in Tucson. Richelle has been with DialAmerica since 1997, where she is responsible for securing new business from various industries including telecommunications, financial services and manufacturers.

Organization Position Status
People Inc. Vice President Former
Jones Intercable Marketing Director Former

Joined DialAmerica in 2006 as a Director of New Business Development. He has more than 20 years of sales experience, and more than 16 years of experience in the Teleservices industry. Dennis delivers creative solutions to his clients based on understanding their needs and their requirements. He utilizes his wealth of understanding across the landscape of Inbound Care/Technical Support, Inbound/Outbound acquisition/retention and a wide array of IVR/ASR technology solutions. He received his Masters and Bachelors Degree's from Western Michigan University. Prior to joining the company Dennis had 16 successful years with another industry leading service bureau.

Organization Position Status
Dialamerica Marketing, Inc. Director of New Business Development Current

Organization Position Status
Dialamerica Marketing, Inc. Director of New Business Development Current

Rich started with DialAmerica Marketing in September 2005. He has worked in the outsourcing industry for the last 6 years. He is an active member in the ATA and served on the Non-profits and Charitable committee for two years. In his 20 years of sales and marketing he has worked in the high tech and communications industry helping companies with their direct and indirect marketing programs. Rich's focus is in Medicare, communications and direct marketing.

Organization Position Status
Dialamerica Marketing, Inc. Director, New Business Development Current
Dialamerica Marketing, Inc. Board of Directors Current

Joined DialAmerica Marketing in September, 2006 with over 13 years experience of successful business development with leading U.S. teleservices agencies. He has accomplished strategic sales in various industries, including Financial Services and Telecommunications, for the Consumer and Business markets. He has assisted clients with their customer communication needs in Outbound, Inbound and IVR. Tom was previously a principal in an advertising agency, with a focus on business-to-business clients.

Organization Position Status
Dialamerica Marketing, Inc. Director of Business Development Current

Began his career with DialAmerica in 1986 as a telephone sales representative. He progressed through the branch ranks and became a Branch Manager in 1991. With over 15 years experience developing and managing both inbound and outbound teleservices campaigns, Drew is now responsible for securing new business from Cable and DBS clients.

Organization Position Status
Dialamerica Marketing, Inc. Manager, Business Development Current

Joined the company in 2006. Hugo has more than 25 years experience in the teleservices industry with direct experience as a service provider and on the client side in sales, marketing, operations and senior management positions. He has an intimate knowledge of all facets of call center operations and in particular strength in optimization strategies for KPI attainment for a wide variety of consumer and B2B programs. He operated his own consulting company before ultimately joining DialAmerica in January 2006 where his primary focus will be B2B market penetration for outbound, inbound call center solutions.

Organization Position Status
Dialamerica Marketing, Inc. Manager, Business Development Current
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