This paper is about exploring mobile e-Government issues by analysing their historical evolution and illustrating some concrete activities, first in the initial phase, then through nowadays projects, with the idea of capturing some attributes of its development trend. The objective is to propose a view on m-Government, which can be...
Knowledge management, popularly known by its acronym KM, as is known nowadays, is only few years old and is a distinct contribution of the private sector where the concept of knowledge as a "Competitive advantage of the firm" and "Knowledge capital" hold the sway. It is only that Knowledge Management...
The point of departure of our analysis on the evolving role of the state in contemporary society is offered by the innovations introduced by e-government within the democratic, administrative and bureaucratic processes of the modern state. A vast literature on this topic presents e-government as a great opportunity to innovate...
ANN ARBOR, Mich. -- The federal government continues to show a gradual upward trend in online citizen satisfaction, as the aggregate satisfaction score improved quarter over quarter and year over year for the third year in a row. According to the latest findings of the ACSI special report on federal...
In January 2005, the London Borough of Haringey engaged Capgemini to help steer its e-Government programme to create better services. At the same time, Capgemini was asked to bring Customer Relationship Management CRM and Siebel expertise to upgrade the Council's existing system and develop new CRM processes. Capgemini worked with...
This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-government. It draws on models of e-government and experience of benchmarking to answer four questions: why benchmark e-government? what to benchmark? how to benchmark? how to report?...
E-government and its partner in the electronic age, e-participation, have over the course of the past decade moved from concept to reality, at least at some level, and in the last few years moved from much talked about curiosities to subjects of serious inquiry. The general purpose of this paper...
The non-integrated nature of Local Government Authority LGA Information Systems IS is strongly associated with the inconsistency and duplication of data, reduction in data integrity and quality, and high operational and maintenance cost. The reason is that legacy IS within the LGAs are usually tailored to support particular business processes...
This is an eGISE eGovernment Integration and Systems Evaluation network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen's take-up of online public sector services or engagement with public decision and policy making. This paper addresses one aspect of individual "Trust" decisions...
E-government is defined by the OECD as "The use of Information and Communications Technologies ICTs, and particularly the Internet, to achieve better government" (from OECD The e-Government Imperative, 2003). This definition focuses attention on why countries are implementing e-government rather than on the ICT tools themselves. Faced with the pressure...
Current available data on the impact of E-Government remains, for the most part, limited to financial benefits for government, citizens, and business. Such data is probably sufficient for the purposes of decision-making on individual ICT Information and Communication Technology investments, The realization that E-Government cannot be treated as a separate,...
E-government has been in operation for over last decade but it has failed to contribute to improved public service delivery. Administrative reforms, which occupy centre stage in e-government, have gone through three phases of which the e-government is the last. There is a great variety of definition of e-government but...
This paper introduces SAKE (Semantic-enabled Agile Knowledge-based E-government), a STREP Project sponsored by the European Union starting March in 2006. The overall objective of SAKE is to specify, develop and deploy a holistic framework and supporting tools for an agile knowledge-based e-government that will be sufficiently flexible to adapt to...
e-government systems are subject to a continual change. The importance of better change management is more important due to the evolution of Europe towards a multicultural, more open and international society with changing common values, increasing levels of education, demographic involvement and adoption of new technologies. This paper show how...
According to new research from IDC, egovernment spending in Western Europe will rise from $2.9 billion in 2002 - 16% of all spending on IT services in the public sector - to $5.8 billion in 2007. Denmark leads the countries in both readiness of the populaAccording to new research from...
Service integration and domain interoperability are the basic requirements in the development of current service-oriented e-Government applications. Semantic Web and, in particular, Semantic Web Service SWS technology aim to address these issues. However, the integration between e-Government applications and SWS is not an easy task. The authors argued that a...
This paper gave an account of one of the pilot projects that happened within the, now-called, Semantic Interoperability Community of Practice. Paper will describe the "eGOV FEA-Based Capabilities and Partnering Advisor", referred to in-short as the "Capabilities Advisor", some reference will be made to the Federal Enterprise Architecture Reference Model...
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