Continued advances in hardware technologies combine to create a new class of information services, termed mobile e-services, or simply m-services, which exploits the advances in, among others, wireless communications, positioning, and miniaturization. Because the users do not merely interact with the services from behind stationary desktop computers, but from a...
A global investment management company, with an asset base of over $248 billion composed of mutual funds and other investment vehicles, wished to increase its client focus and continue building relationships with them through e-services. It partnered with Infosys to create a portal to provide self-servicing opportunities for its financial...
Documents submitted by citizens through electronic services, deployed in the context of e-government, must usually undergo processing by some organisational information system in order to complete the citizens' requests and for the reply to be returned to the citizen. The integration, however, of the e-service delivery platform and the organisational...
The technological revolution has taken the entire world by storm. With so many e-products and e-services, the chances of frauds and breach of security have also shot up. The latest e-service that has made its way into e-commerce is the e-trust service. The service ensures that the trust of customers...
Global competition is ferocious. Companies must work harder than ever before to gain and keep customers, and to do so at a competitive cost. If wielded correctly, e-service, using the Web for customer service, can be a powerful tool in today’s business world. Internet-based customer service, or e-service, enables smart...
Article discusses RightNow Technologies is the most advanced multichannel e-service solution on the market today. It provides a wide range of functionality designed to dramatically increase customer satisfaction, significantly reduce operational costs, and successfully optimize an organization’s productivity to enhance its ability to increase sales. Article informs that RightNow continually...
This paper provides some of the common strategies for managing supply chains and the need to incorporate Information Technology in Supply Chain Management SCM. With the perspective to educate the reader on the SCM, the paper gives a comprehensive learning on the various models of SCM, advantages and disadvantages of...
The Web is a great place for customer service. It's where people go to find answers fast. It provides a way for customers to navigate their way through lots of content to find the particular piece of information they need. Web-based customer service (also known as "e-service") is one of...
Driven by both federal regulations and public demands for greater and more convenient access to its information and services, the Social Security Administration SSA, in cooperation with the General Services Administration GSA, commissioned a study, Measuring the Value of Electronic Services (E-Services). The objective of the study was to design...
Apart from communication services in homes, orchestrating utility buildings with PLC-technology provides a natural means for extending the scope of installation control and energy management systems. Implementation of this technology for establishing micro-networks in buildings and for enhancing the scope of building management systems using last-mile access to the Internet...
This white paper deals with M-commerce and its applications. The paper gives information about Virtual Transaction Network that delivers different services such as financial transaction, information transaction and others. The paper also reveals that the building robust economic models that are e-services-centric are a key step in accelerating e-business towards...
Still offering customer service primarily via phone? Get with the times. Online banking means online customer service as well. And it goes beyond email these days. Several companies are now offering service suites with text chat, voice chat and collaboration capabilities. This all sounds dandy, but what do the financial...
Award Recognizes Entrepreneurial Excellence in E-Services Category NEW YORK -- NASDAQ: KNOT, a leading lifestage media company, today announced that David Liu, CEO received the Metro New York Ernst & Young Entrepreneur Of The Year([R]) 2008 Award in the E-Services category. According to Ernst & Young LLP, the...
Continuing to add depth to its areas of strongvertical market expertise, leading interactive relationship marketing firmClickSquared, Inc., today announced the appointment of former Unicaexecutive Richard Hale to general manager. In this position, Hale will workdirectly with several of ClickSquared's high growth vertical market teamsto define and expand marketing service offerings...
Tripwire today announced that Teranet, aleading provider of integrated land-based information products and serviceswithin Ontario, Canada, has implemented Tripwire Enterprise, the leadingconfiguration control solution. Tripwire Enterprise helps this e-servicesinnovator achieve compliance with both the Payment Card Industry DataSecurity Standard PCI DSS and Bill 198, a bill that provides similarlegislation...
Executives to Share Industry Insights and Best Practices in Nine Key Sessions WALTHAM, Mass. -- Phase Forward (NASDAQ: PFWD) WHO: Mark Wren, MBA, Director, International eServices Support, Phase Forward Panelist WHAT: "An Honest Look at the eClinical Process: How Biotechnology Can Learn from Best...
TELECOMWORLDWIRE-17 June 2008-Spitfire solves City of Westminster College phone numbers problemC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com When the City of Westminster College relocated to a temporary location, just 200 yards away from the main campus, during the ongoing GBP107 million upgrade to the College's facilities in North Paddington, London,...
XO Communications (OTCBB: XOHO) and Infinera (NASDAQ: INFN) will team up to deliver the firstdemonstration of 100 Gigabit Ethernet traffic in production-ready form overa live network. The demonstration, at Infinera's booth number SU5607 atNXTcomm08 from June 17th through the 19th in Las Vegas, will show how 100GbE services can be...
New income guidelines take effect June 1, 2008 SAN FRANCISCO, June 2 /PRNewswire-FirstCall/ -- Thousands more low- and fixed-income Pacific Gas and Electric Company customers can now receive a 20 percent discount on their monthly energy bill, thanks to recent adjustments in the California Alternate Rates for...
During Interview CEO Discusses Expanded Profit Opportunities under New E-Service Revenue Model Following Licensing of Voyager Mobile IPTV Hardware Product CHICAGO -- USTelematics, Inc. (OTC:UTLM), creating proprietary technology and market-disruptive products at the forefront of the connected-car revolution, today announced the online availability of a guidance information podcast...
