eLoyalty (ELOY) is in the Business Services Industry

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• eLoyalty Corporation Q4 2007 Earnings Call Transcript

  eLoyalty Corporation Q4 2007 Earnings Call Transcript

  Earnings calls 2008-02-18

  Tags: eLoyalty, Call Transcript, Earnings, Seeking Alpha, Financial Accounting, Finance

Additional Resources

• eLoyalty Corporation Announces Proposed Rights Offering

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management CRM services andsolutions company, today announced that it has filed an S-3 RegistrationStatement with the SEC for a proposed rights offering relating tonon-transferable subscription rights to purchase up to $15 million ofeLoyalty Common Stock. Holders of eLoyalty's Common Stock and...

  Articles 2008-08-07

• eLoyalty Announces Second Quarter 2008 Results

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management CRM services andsolutions company, today announced financial results for the second quarterended June 28, 2008. For the second quarter of 2008, total revenue was $22.1 million and the netloss was ($7.3) million. The net loss available to common shareholders was($0.80)...

  Articles 2008-08-06

• eLoyalty Board Approves Cash Dividend for Series B Preferred Stock

  The Board of Directors of eLoyaltyCorporation (NASDAQ: ELOY), a leading enterprise customer relationshipmanagement services and solutions company, declared a cash dividend of$0.1785 per share on its 7% Series B convertible preferred stock Series Bstock, payable on July 1, 2008 to record stockholders as of the close ofbusiness on...

  Articles 2008-06-13

• eLoyalty Announces New Customer Experience Alerting Capability

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management services and solutionscompany, today announced a new Behavioral AnalyticsTM capability thatautomatically creates alerts to identify customers who have significantcustomer service issues. Using this new Behavioral AnalyticsTM functionality, eLoyalty's clientsare able to automatically identify customers who have multipleunsatisfactory contact center interactions over...

  Articles 2008-05-27

• / CORRECTION - eLoyalty Announces New Behavioral Analytics(TM) Security Capabilities

  In the news release, "eLoyalty AnnouncesNew Behavioral AnalyticsTM Security Capabilities," issued earlier todayby eLoyalty Corporation (NASDAQ: ELOY), we are advised by the company thatthe subhead should read "Secure Communications Capture Functionality WillSafeguard PCI and HIPAA Data" rather than "Secure Communications CaptureFunctionality Will Safeguard PCI and HIPPA Data" as originally issued.Complete...

  Articles 2008-05-20

• eLoyalty Announces New Behavioral Analytics(TM) Security Capabilities

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management services and solutionscompany, today announced that it has developed a new BehavioralAnalyticsTM data security functionality called Secure CommunicationsCapture. eLoyalty's Secure Communications Capture is a unique capability thatcombines the analysis of call records and screen usage to ensure that nosensitive customer data...

  Articles 2008-05-20

• eLoyalty Reports Improved First Quarter 2008 Results

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management CRM services andsolutions company, today announced financial results for the first quarterended March 29, 2008. For the first quarter of 2008, total revenue was $23.9 million and the netloss was $4.2 million. The net loss available to common shareholders was$0.49...

  Articles 2008-05-07

• eLoyalty Reaches New Behavioral Analytics(TM) Milestones

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management services and solutionscompany, today announced that it has reached several important milestonesassociated with the build out of its Behavioral Analytics™ Managed Service.eLoyalty's Behavioral Analytics™ service has surpassed 50 million analyzedcalls; 150 million recorded calls and 1,000 servers in its Managed Servicesinfrastructure....

  Articles 2008-05-06

• eLoyalty to Participate in JMP Securities 7th Annual Securities Conference

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise Customer Relationship Management services and solutionscompany, today announced that it will be participating in the JMPSecurities 7th Annual Securities Conference to be held in San Francisco,California on May 19-21, 2008. Mr. Kelly Conway, eLoyalty's President andChief Executive Officer, will represent eLoyalty at the...

  Articles 2008-04-21

• eLoyalty Announces New Desktop Analytics(TM) Deployment

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management services and solutionscompany, today announced the signing of a second credit card customer forits Desktop Analytics™ software. eLoyalty's Desktop Analytics™ software captures all customer servicerepresentative ("CSR") desktop events and activities both during and aftercalls. When combined with Behavioral Analytics™, Desktop...

  Articles 2008-04-17

• eLoyalty Schedules First Quarter Earnings Release and Conference Call

  eLoyalty Corporation, a leading enterprisecustomer relationship management ("CRM") services and solutions company(NASDAQ: ELOY), today announced that it intends to release its firstquarter 2008 financial results after the market close on Wednesday, May 7,2008. eLoyalty management also plans to host a conference call at 5:00 p.m.Eastern time on Wednesday, May 7,...

  Articles 2008-04-08

• eLoyalty Releases New Behavioral Analytics(TM) Software

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise customer relationship management services and solutionscompany, today announced that it has released a new version of itsBehavioral AnalyticsTM software that enhances insights into customerattitude, customer service representative ("CSR") performance and businessprocess efficiency. In order to assess customer attitude in each analyzed contact centerinteraction, eLoyalty...

  Articles 2008-04-01

• CompuCredit and eLoyalty Join Forces to Deploy "Desktop Analytics(TM)" State-of-the-Art Customer Service Application

  CompuCredit Corporation (NASDAQ: CCRT) andeLoyalty (NASDAQ: ELOY) today announced that they are partnering to deployeLoyalty's state-of-the-art analytics application within CompuCredit'sCustomer Service division. The application, called Desktop AnalyticsTM,combines analysis of customer telephone interactions and related CustomerService Representative desktop usage to identify critical events andimportant business process patterns. Compucredit said it...

  Articles 2008-03-05

• eLoyalty Signs Agreement to Resell Calabrio Software

  MINNEAPOLIS -- Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has signed an agreement to resell Calabrio's workforce optimization products. eLoyalty is a global Customer Relationship Management CRM consulting, systems integration, and managed services company that...

  Articles 2008-03-04

• eLoyalty Announces Expanded Behavioral Analytics(TM) Deployment

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise Customer Relationship Management services and solutionscompany, today announced that it has recently signed an extension to anexisting Behavioral AnalyticsTM contract to capture and analyze asignificant percentage of one of its large Health Care Customer's IVRinteractions. eLoyalty's Self Service Analytics SSA, records and automatically analyzesthe...

  Articles 2008-02-28

• eLoyalty Reports Fourth Quarter 2007 Results

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise CRM services and solutions company, today announcedfinancial results for the fourth quarter ended December 29, 2007. For the fourth quarter of 2007, total revenue was $21.6 million and the netloss was $5.9 million. The net loss available to common shareholders was$0.71 per share....

  Articles 2008-02-14

• eLoyalty Announces Integrated Contact Solutions Contracts

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise Customer Relationship Management services and solutionscompany, today announced that in the first six weeks of the currentquarter, it has signed 4 significant Integrated Contact Solutionscontracts. These contracts underscore eLoyalty's strong capabilities todesign, implement, operate and support complex Contact Center and SpeechEnabled solutions that...

  Articles 2008-02-14

• eLoyalty to Participate in Raymond James & Associates 29th Annual Institutional Investors Conference

  eLoyalty Corporation (NASDAQ: ELOY), aleading enterprise Customer Relationship Management services and solutionscompany, today announced that it will be participating in the Raymond James& Associates 29th Annual Institutional Investors Conference to be held inOrlando, Florida on March 2-5, 2008. Kelly Conway, eLoyalty's Presidentand Chief Executive Officer, will represent eLoyalty at...

  Articles 2008-02-08

• eLoyalty Schedules Fourth Quarter Earnings Release and Conference Call

  eLoyalty Corporation, a leading enterprisecustomer relationship management ("CRM") services and solutions company(NASDAQ: ELOY), today announced that it intends to release its fourthquarter 2007 financial results after the market close on Thursday, February14, 2008. eLoyalty management also plans to host a conference call at 5:00p.m. Eastern time on Thursday, February...

  Articles 2008-01-22